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November 2023 by H J.
October 2023 30K maintenance with oil and filter change Mazda service advisor did not due diligence in reviewing the invoice with me. They charged me for Engine Crank Case and fuel system service NOT authorized nor discussed. My car is 7 years old and have 29.8k. Yes, I am a forgetful senior and have been scammed! I did not have my reading glasses with me. When I got home, I find there is a parts line item of $442.20. The service manager said in part, the auto fluids are sky high. I reply not in the tune of $442.20. I asked her to email this conversation as a follow-up. NO answer. I sent another message asking for remedy of $200. And to credit my mc account. Raymundo the Sales Manager called. He clarified it is Marlene not Maureen. And said he will send my complaint to headquarters. I acknowledged, and requested an email response. Well, you know how that went. NO-where. They are not committing anything in writing. I messaged them via their website. The 'contact us' section inquired how I would like their response. The choices are either phone, text, or email. I chose email. Well, I think they have another option we don't see. it is called IGNORE. So, if you are a senior citizen, stay away. Remember, scammers are nice. And they will smile brightly at you while they take you money. In my old age, I wished everyone a Happy Thanksgiving! But in writing this, I will pretend I am much younger, so to the Service Adviser, Service Manager, and whoever is their boss, I hope you choke on your Thanksgiving dinner.
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September 2023 by Jesse H.
Unfortunately, this dealership, and its management from Raymundo to the other heads of various departments let me down. My wife and I purchased a pair of vehicles; a brand new 2023 Mazda 3 Sedan Carbon Edition and a Mazda CX-30 2.5 S. Both vehicles had issues, and the Mazda 3 Sedan still has unresolved issues. Starting with the easy one to get out of the way; The CX-30 being brand new on lot had serious paint defects caused by someone in the service department impatiently cleaning the car using a dirty sponge/wash mitt, forcing debris from previous cars into the clear coat and then deeply scratching it. Not in isolated places, but the entire car, in some places completely penetrating the paint. It was bad. I pointed out that it was unacceptable to JR before accepting delivery and driving home with it because I knew that blame would be shifted to me had I not pointed it out beforehand. This resulted in an agreement to take the car back in for a full paint correction so that it actually looked like a new car when we got it back instead of a pre-owned vehicle with 60,000 miles on it. Before you take delivery of any new vehicle, especially here, check the paint. If it's black like our CX-30, this will be easy. If not, do yourself a favor and spend some time looking over the vehicle in the sun before taking it home, even if this means waiting for the sun to come out. It's not acceptable to take delivery of a brand new vehicle with this amount of paint defects. The handling of my Mazda 3 Sedan Carbon Edition is really how my relationship with this dealership was soured. This vehicle had multiple issues from the beginning, including some of the same paint defects as the CX-30 due to bad cleaning/detailing, but the one that takes the cake is having the vehicle in the service department for 3 small issues for 52 days with little to no communication and multiple promises not met for due date. Between the dates of June 5th, 2023 and July 27th, 2023. No work even started being done on the car until about a month in when I started pushing the sales department because the service department flat out wasn't communicating with me. Here's what it was in the service department for: 1. Homelink Autodimming Rearview Mirror completely inoperable, no response to buttons, no lights. (Solution: Plugged it into power. That's it. No, seriously, the mirror was installed by the dealership and not plugged in.) 2. Subwoofer cuts out at higher volumes. I made it easy to replicate the issue. I even told them what song I was listening to, where I was listening to it, (Spotify, but didn't matter what song or platform.) what settings I was using in the infotainment system (Factory defaults, Bass 9 Treble 9, past volume 37, didn't matter whether Bose Centerpoint was on or not.) and even provided a video of the problem pointing my camera at the Bose subwoofer in the trunk so there were definitely no guessing games or trying to make a phantom issue appear. (Solution: Never fixed despite invoice claiming fixed. Made known to Marlene who is apparently the manager of the department but did not hear anything back.) 3. Misaligned front driver side door panel. (Solution: After an insanely long period of time, they sublet it out to a body shop which fixed the alignment of the door, but damaged the door, causing them to need to repaint the door and install a new door edge guard, creating weeks more of work and back and fourth missed promised dates. Despite multiple times reaching out via email or calling for Raymundo, the GM, I was never responded to by him. I never heard from him at all. He delegated me out to someone else every time I tried. As an added bonus, a small insect crawled into the instrument cluster and died on the tachometer sometime while the car was sitting outside for 52 days. In Mazda commercials, it's clear that Mazda is trying to break out into a luxury class of vehicles. They will not succeed if this is how they treat customers, especially those like me that purchase multiple vehicles, driving us back into
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April 2023 by Greg A.
These assholes keep sending me a fake credit card with an important notice labeled on the front of the envelope. I get one at least once a month. Never shipped there for z car and definitely won't now! Lololol
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April 2023 by Zoe M.
Went to get my car serviced here and they left all bearings/bolts loose. Will never take my car here again to get charged for a half ass job.
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December 2022 by Tina B.
I was in the market for a beautiful, red SUV. Ryan Grant, Sales Manager at Cardinale GMC in Seaside scoured through the inventory at all the Cardinale locations. After answering so many questions of mine, Ryan located a gorgeous Mazda CX 9 that came w lots of safety features, and it was Soul Red Crystal metallic. Ryan arranged for me to pick up the car at Cardinale Mazda in Salinas. Raymundo ensured that the entire process went unbelievably smoothly. I've had my car almost a month and love driving it. It's fun to drive, safe and so pretty. I love it!
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November 2022 by Michelle S.
JR made my car purchase a no pressure, stress free experience. Really appreciated his knowledge, willingness to discuss pros and cons and ratings for the features at top of my list (fuel economy, comfort, price)...even showing me options beyond his lot. No haggling games and not an all day at the dealer experience like I've experienced with prior auto purchases. Totally recommend JR, Mazda - 5 Stars!
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June 2022 by Bailey R.
This review does not reflect on the Dealership nor their Services. Solemnly on three associates that decided to dine and dash. Sunday evening 06/12/22 three associates (unsure of which location Mazda or Volkswagen) came into Buffalo Wild Wings (Main & Boronda) had they ate and drank and decided to leave before paying their tab. That behavior is definitely uncalled for. Hope they return and fix their mistake!
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June 2022 by Colin S.
Took my car in for service and specifically asked them to look at my tires and the tire pressure monitor light was on. They didn't mention any issues. First thing in the morning the light came on again so I checked the pressure myself since I was going on a long trip and an obvious mail head was in a tire. Thank god I checked. I called them and they just said sorry we missed it and that was it. Not going back ever and will not be buying from them.