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February 2024 by Jordan K.
Don't come here thinking anyone wants to help you the slightest bit. Miserable, unhelpful employees.
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February 2024 by Andrew K
This store is great.best boot selection I ever did see.great service ajso.
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January 2024 by Louise Clausen
I returned a vest at the Hollister store. They called the Salinas store and were told they had 2 in the size I needed. I drove over here, from Hollister... 1. It wasn't brought up to the register for the hold. 2. THEY DIDN'T EVEN HAVE MY SIZE!
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January 2024 by Sherry Cox
There always seems to be a lot of employees but not much help when asked. Not very friendly.
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January 2024 by Lauren Gardner
Super friendly and helpful staff! I think I tried on every boot in my size and never felt rushed.
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January 2024 by Cali grown
Edith was super helpful and an amazing customer service ?
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December 2023 by Leopoldo Vargas
Good clothes
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December 2023 by Lupe Valenzuela
I rated the Salinas Boot Barn with a three star because at the end I did get great service but unfortunately prior to the great service I did not from three staff members. I have to say I have been a customer for so many years but the customer service has always been an issue. They keep hiring young staff who are more interested with flirting with their customers. Was there again today and asked three young girls for some assistance to check if they had a certain boot in another size. They all at different times said no and walked away. I asked a young man name Alex Gomez and he was very professional and provided me excellent customer service. Alex also processed my online order from his work hand held tablet and did not send me to the front to process at the register. I commend Alex for his efforts to get me what I was looking for. I also spoke with a manager who listened but didnt seem to care about my bad experience at the store. She listened but didn’t ask any questions on the staff who did not provide good service.
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September 2023 by Peter Jones
For their credit, great selection of items, but keep on mind you're going have to wait in line an eternity to buy something. Very very slow moving line. Very frustrating, twice I had to leave items behind and shopped elsewhere. Management if you read reviews, please fix this issue. The business is noticebly short staffed.
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August 2023 by Eric Valadez
The manager would not give a refund. She was taken the boot cream I tried to return, she was in the far corner so I don’t know if she touched it so I wouldn’t return it or if it was already touched when I purchased it since I never opened it. But she said it looked like it had been touched and would not refund $7. I don’t like being called a liar, especially over $7. Very unprofessional, just like her very low V-neck shirt with her push-up bra that almost had the two girls falling out. Don’t feel thats appropriate if you are the manager but what do I know. Never going to Salinas Boot barn again.
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August 2023 by Lia G.
My husband went in a few days ago in need of a new pair of work boots, mind you he's given this store his business in the past, well this time he purchased a different brand name of boots with them, and they ran a little big, so we go in hopes that we can exchange them, the boots were never worn, they're still beautiful but guess what the manager said? Nope, we can't return them, not even an exchange! They had the size tag still intact but because they didn't have the name brand tag intact, they couldn't even do an exemption, brand new not even worn, with two babies, waiting for management to get to the front because the associate couldn't perform the transaction without a "manager code" the line was getting longer, babies & other guest getting inpatient. Horrible policy. Mind you the boots were $139.99 plus tax roughly $155.
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August 2023 by Parastoo Eshghi
I purchased an item 2 weeks ago but I decided to return it back because I found the same item in Amazon for cheaper.They tag was on the item and I had never wore it. However I didn’t have the receipt. The cashier Jorge/Jeorge didn’t even give me a gift card. Even tho the tag was on the item.The cashiers are not helpful at this store.
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July 2023 by Anthony A.
Make sure to join up after you buy your boots at your local boot barn We will carry you we are pros
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July 2023 by Space Cadet
Yes they have great clothing. Yes they have great boots. Yes they have a good selection on everything western. But my lord. Wish I could say "yes they have competent staff"... there's no staff shortage since they all watch the line to pay go down the isle. 2 registers open . 1 guy steaming a hat another walking around. 1 starting mens pants. Who seems to hate her life. When asked to open the dressing room. Felt like I asked for her passwords to her social media. I wait 30 min to pay for 1 shirt. Only to pay, then be told I would need to refund ur shirt in order to give u a recipient . Umm so u want to do a hole new transaction cause u dnt knw or arnt able to reprint my recipe...?Not sure if the managing staff is anybetter since they stood there as the girl offered me a whole new transaction.. bravo.. only in salinas do u accept mediocre customer service and just accept it for wat it is. Hey at least I finally got to pay for my shirt right !!
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July 2023 by Alexandra
Needs a bigger selection of women’s work boots.
