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November 2023 by Melissa Dowdy
It was quite not packed and convenient to stores and
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August 2023 by Victoria Olsen
Horrible customer service My room door locked me in from inside AND OUT! Couldn’t get out for over thirty minutes called and it took them 30 mins to finally come help me once I climbed out the window to go get them to come open the door and then they tried to tell me since it was locked and wouldn’t open that I would get a refund and have to leave at 11pm at night and I had a 1 year old daughter that was sleeping! When I asked the manager for a different room she said they were all booked when in fact they WERE NOT because I checked Expedia at the same time once I asked for her boss number to complain she smiled and grinned like something was funny and rooms were disgusting would not recommend or ever stay there again!Safety: Not safe what so ever
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August 2023 by Matthias Blagus
Could be better, but ok for this
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August 2023 by Carlos L.
The worst place ever rooms are filthy beds are dirty sheets are old and stained costumer service is so unprofessional and rude they have no people skills what do ever make sure to lock your car and put the alarm on prostitution and drugs all over the premises I prefer to put zero stars
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July 2023 by Elly Andino
upon arriving the tv did not work, no refrigerator, or microwave as advertised, rude unprofessional staff, the pool was closed and full of dirty green water. I spent 1200 for this horrible servicei will never be back follow suit and do the very same thing.Mr. Eliezer Andino CADC-CAS RAS 1SOCIAL SECURITY REPRESENTATIVE
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July 2023 by Wilder L.
Es el peor hotel que me he hospedado venimos por negocios, las Camas estaban sucias y una tenia sangre cuarto 101 la jefa de las de limpieza dijo que eran cubridores y no le importo, el baño estaba super sucio y ademas el aire no servia.
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March 2023 by Saul Benito
I booked and online room. Through Hopper App, when i arrived, office seemed close. Dark inside. I told the lady, im here for a reservation room i made, she goes to computer and then tells me, they don’t do online reservations, they only do walkins? To call the app and request my refund they couldn’t help me and they send me on my way, don’t recommend booking here safe your trip and money for elsewhere.
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March 2023 by Luca Iacoponi
a Nightmare! DIRTY, DIRTY, DIRTY. 86.50$.I repeat: 86.50$ for THIS, look at the pictures. Look at THAT chair. This place is a mess. We paid for a double and they gave us a single with the less comfortable bed in the world with stains of IDK what everywhere. A toothbrush abandoned in the napkins holder. AVOID THIS PLACE, SPEND 10$ more and go somewhere else. Disgusting!
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December 2021 by Katelin Scott
I thought was getting a fair price until i talked to another guest and found out i was getting charged almost double what other guests where paying. Best 5 motel is a prime example of price gouging and discrimination at its worst. Sonny has no respect for his guests. I stayed at best 5 motel for over 4 months then got thrown out for calling him what he is a crook .
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December 2020 by Kie Castillo
Pictures looked great, but I was not pleased. Roof was being done at the time and there were staples all over the parking lot. Doors seal was not correct so room was chilly. Restroom sink looked to be an old kitchen sink. Manager did do me a favor and let me check in a but early but I dont think I would stay here again.
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December 2020 by Cleavland Young
Fairly decent just don't get the smoking rooms! Prices do change so if you find a different price from online for here show or tell the manager he'll either honor it or tell you their price for the night.
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December 2019 by Itzel Flores
Worse place to ever stay at, very dirty, had bed bugs, You can hear every noise. The Indian at the front desk very rude. Has no respect for the people who just want to get some rest. If you have kids don’t even bother to stay at this place the noise goes through the walls. I would give this place 0 stars but that’s not an option.
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December 2019 by Tia Smith
I've worked front desk and housekeeping and they are rough jobs but there is no excuse to be as rude as the management & staff is at Best 5 Motel. I was asked a half dozen times if there would be animals or more guests in the room than I was claiming and received a skeptical look each time I said there wouldn't be. Highly offensive. Learn to read your guests better. Rooms were "cleaned" and maintained by people who obviously couldn't care less about actual cleanliness or comfort. Housekeepers opened the door to the room without knocking while I was using the bathroom and began cleaning maybe 3 minutes past checkout time. We were ground level, only a small parking lot between our room and the highway, and they burst in leaving the door propped open which my 1 year old daughter immediately tried to run out of. I was already struggling to check out on time and ended up having to walk around 2 housekeepers while gathering the last of our belongings. The place was full the night we stayed, they could've gone to another room for a few minutes! This place is the most ridiculous establishment (of any kind) that I've experienced.
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December 2018 by Charlie Richmond
Stayed here grudgingly because it seemed the be the last one available on a Laguna Seca race weekend and the manager advised there was no wifi after we had paid and received the key. Trying to cancel the room resulted, to his credit, in a reduction in the price and an offer to connect in the office to his own personal wifi connection. Other than that, the room was comfortable and reasonably quiet but had no coffee and the office had no amenities whatsoever. Friendly people though!
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December 2018 by Stefan Hosemann
A Motel directly next to a main road with wallls so thin you almost feel like you're sleeping on the street.Interior is alright, I guess,... Clean,... So there are the three stars. Considering I couldn't get any sleep due I the thin walls and/or windows I cannot give more than three, however.
