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October 2023 by Madeline S.
My tire was leaking air and I called every tire place nearby with no success until I called this location. The team here stayed late, after closing time, to help and patch my tire so I could continue my road trip. Amazing experience
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October 2023 by Bryan P.
Requested 2 new tires, denied the first offer of buying a set of 4. Dude on the phone get mad because Im denying all his sales pitches.So now, transaction complete BEFORE THE SERVICE WAS EVEN PERFORMED. They drive my car in, call to ask for my wheel lock, ATTEMPT to remove it, call me back with yet ANOTHER sales pitch AFTER they stripped my wheel lock and lock nut. I politely inform them i visually inspected the lock before taking it specifically for this reason. They deny they even attempted but the metal in my lock nut is OBVIOUSLY going to be shiny compared to the break dust around it correct? Well i go to inspect my wheel and sure enough, silver metal around the lock and lug nut!Imma let yall be the judge..... take a look at the pictures!DO NOT GO HERE!Shop with a local family owned, big chain name companies SUCK!Backyard mechanics working in the bays, unprofessional people at the counter, over all garbage tire shop!
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August 2023 by Alicia LaGoy
Quick in and out for 4 new tires and alignment check. Decent prices. Will be going here for my tires from now on. We used Costco, Cuevas and Walmart before. These guys top all of those.
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August 2023 by Lauren D.
Driving our Ferrari to Monterey for car week we experienced a blow out just off the Grapevine at 7:00AM. Luckily we had a spare tire.We called America's Tires as soon as they opened to request a special tire. Spoke with Ozzie, who had to order the tire. We arrived at the shop at 4:00PM and were treated with the upmost care. Everyone in the shop was so helpful and took great care of us. Highly recommend this shop Thanks guys.
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August 2023 by Ruiz co designated
I got 4 tires about 2 months ago. Service was great, only downside ? they striped 2 of my studs by putting the lugnuts a bit off at first. I think they just need to take there time more and make sure the lugnuts are on ok before using wrench gun ? ?
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August 2023 by Lorenzo Ramirez
Back in February of this year I bought 02 new tires before making my way from Monterey, CA to San Antonio, TX. I have been a long time Discount Tire customer since 2008, or 2009. I have always had the upmost respect and have always trusted Discount Tire (also known as America's Tire) with all my tire needs. I happened to notice some spots on the inside rim where it looks like a technician accidently hammered on a regular weight instead of using tape weights, which resulted in at least 03 spots where it took off the powder coat that I had gotten done not too long ago. I had gone a handful of times to this location and never had any issues except this one and only time! I submitted the claim there with Victor Alejo (Assistant Manager) who every single time I came through helped me out so much and always took care of me. When I returned to the store, a different person helped me with having the rims checked out. That salesman was Jose G. They had about 3 or so technicians look at my rim and even rolled it inside for me to look at again to confirm the numerous spots on the inside. They took at least 3-5 different pictures to show the damage that was done. Victor told me after that to wait until Friday of that week to call and confirm the status of the claim. He reassured me that it would be taken care of properly.It has been over a month with numerous phone calls with Fleet Response. They claimed that there was no negligence on their end and the only pictures he received were the ones that I had taken, so I really did not like how it played out! To be honest, it makes me not want to come back as a customer because of this. I have sent numerous emails to Customer Relations dating back to April with no responses at all. I had to change my departure time on that day and drive 20 miles there and 20 miles back to my house from a mistake that was made on a technician's part. In conclusion, I FINALLY got the check but only the amount that I paid to get it powder coated. The amount was already discounted from the place I got the rims powder coated at and that is the exact amount that Fleet Response gave me. In all honesty, it is not about the amount in total but all the hassle that I had to endure as a customer in order to get it all taken care of.
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August 2023 by Brenda Montanez
America's tires in the Harden Ranch shopping Center has never let me down. Every Employee that I have dealt with shows the definition of Customer Service which is lacking these day. I've had flats (fixed Free!), tire indicator failures, and just replacing tires. Their online notification app is awesome, last two times I hadn't even finished my lunch from the restaurant across the parking lot before they were finished with my car.
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August 2023 by Jesse Eredia
America tires has never let me down. Good service all the time
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August 2023 by Roy Rosnik
Got “new shoes” for my Jeep. They are friendly and helpful. You can wait in the showroom or walk across the parking lot to one of the other stores. They will text you when your car is ready. Ask for a recommendation to get your car aligned after you get your new tires.
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August 2023 by Tyler Miguel
I truly like American tires but this one is the worst customer service. I had bought a full set of tires in a different location, but had caught a nail and try to get a patch. They were arguing with me and trying to have me pay for their services that they advertise for free.
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August 2023 by Shabs A.
I had to get a new tire. And it was a smooth and easy process. Literally the best experience ever. Victor and Steve are so helpful and kind and explained all my tire issues so well. I would recommend everybody on the planet to go here for their tire issues. Also Victor and Steve deserve raises in my opinion.
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August 2023 by Brandon L.
Kai was very helpful and professional. We were on a weekend trip and woke up to a screw in one of our tires. Quoted 1.5-2hours and they finished up two front tire replacements and the rear repair in under an hour! Would definitely come back if we were local.
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July 2023 by Lucifer DeFeo
Horrible company, rude and ignorant . They sell tires butNot individually unless they know the car. And if you have different rims and it's not in their system for that particular car then you wasted your time.never will buy from them again.
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July 2023 by Liron F.
Great service, helpful and friendly staff. Made an appointment and I was a few minutes late and they didn't even mention it. Was helped immediately and it's nice to receive the text message status notifications so I could do other things will waiting for my car.
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July 2023 by Ricky P.
I like this place. The staff is friendly and they were the only ones able to get my car to stop vibrating with their roadforce balancer which no other place really has. Easy to make appointments. You can wait there and even watch them work on your car if you want.