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March 2024 by Monica B.
They need to work on customer service. I've been standing waiting to order a sandwich for 15 minutes. And nobody has said anything to me. Everyone's been walking right by me and nobody has even acknowledged me.
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December 2023 by Lucia G.
UNBELIEVABLE!!! I can't believe they ran out of holiday meals that were ordered in advance. Regular groceries where substitutions might be reasonable are totally different but you can ruin a HUGE part of someone's holiday by doing this. I will NEVER order ANYTHING from them again. Completely and totally unacceptable.
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November 2023 by stanley “Stan The Man”
Love ii
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November 2023 by Lovely L.
Staff, especially managers of the St. HELENA Safeway, are very unprofessional, not really customer friendly. If you are African American, avoid going there spending your money, if you can
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November 2023 by Mark P.
Outside of their extremely high produce prices, my biggest reason for the three stars is how I have been treated at their customer service counter. Three times over the past year or so, I have kindly inquired there as I have not received stated discounts that I should have, usually after scanning digital coupons while shopping. One time I was treated kindly and in a respectful manner, and left there feeling appreciative of the encounter and the service person. The other two times were less than pleasant and I was made to feel like I was asking for something above and beyond. Especially today... The lady at the counter never smiled, acted like I was bothering her, and after walking to the isle where the items were located, came back to unapologetically report that one of the two items did qualify but the other did not. I told her that I scanned the coupon on the item in question and it showed as a clipped deal. I also had the app open on my phone to show her that it did in fact qualify, as the photo of the exact item was showing in the clipped deal item. Her response was, "I'm not going to argue with you, so will just give you the discount". I was a bit taken back by her attitude as I offered to show her the exact item in my app. She then interrupted me mid sentence and with much attitude said "did you not hear me say I am going to take care of you?" (as if she was doing me a favor). I explained that I was not asking her for something other than what the coupon showed. She wouldn't even look at my phone and I left feeling like a criminal. I was kind and cordial the entire time, but I felt like telling her to get a job where she doesn't have to deal with people, as she was not at all good at it and should not be in customer service. Safeway needs to put people at the customer service window that knows how important service actually is, especially in a small town like St. Helena. I am not happy to write this review, but I do hope that Safeway management sees it.
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July 2023 by Kleev Guessford G.
Oh great choice for a grocery store. Has everything you need and is very pleasant and clean. Every person I interaction with was very helpful. I will definitely be trying to any Safeway.
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May 2023 by Traveler61193420897
Great sandwiches and snacks to pack for a day of wine tasting. We got sandwiches and a cooler bag to keep in the car for lunch between vineyards
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February 2023 by Julie G.
This is a convenient location when visiting St Helena. Located just off the main street one block away. Easy parking.
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December 2022 by Dadio D.
90 percent of the people here are so rude. Try ordering something from the deli. They act like they have to go out of their way to add a spoonful of mayonnaise on your sandwich. Rudest people here. This town is great. The people at Safeway are rude angry people.
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June 2022 by Kira R.
If I could give a one star I would. Waited over 20-30 mins to have someone come to guest services. Asked three workers to help and they said they would call and no one still came. I never got the item I needed and had to drive all the way to a different place to get the right service needed. Horrible customer service and rude the entire time I pleaded for help.
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May 2022 by RBB242
We stopped here for a quick sandwich before a brief shopping between visits to the wineries. The place is humming for a good reason: Nice service and after a short wait, excellent, nicely-spiced sandwiches of many different kinds. Great place for lunch!!
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April 2022 by Pavel M.
I visited Saint Helena, the cashier Tom scanned my produces and threw my products like for dog, I was with my friend, he is refugee from Ukraine, and he was shocked why such rude treatment. I disappointed it all happened, better to go another food market place. A shame to classier like that one.
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March 2022 by Thomas R.
This place is okay, it's just like any other Safeway, just more crowded, understaffed, and loud. There where like three lanes open, with lines of 5 people or more, clearly they don't have enough employees. I think there's something with the doors though, as I was walking through with my grandfather, the door randomly decided to close WHILE HE WAS GOING THROUGH. Later, We got a six pack of coke, and we found out one of the bottles was leaking, I have a feeling that was because of their shipping department.
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January 2022 by Heather A.
The line was six people the self checkout was also backed way up. The clerk was extremely slow and took a 2 minute break between customers and when she came callback talked to the patron instead of wiring on checking out the groceries. No other clerk was even called to assist with the long lines.
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December 2021 by Messy B.
Their sushi gave me food poisoning. Try out sunshine food market instead, especially for prepared foods.