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April 2022 by Jimmy O.
I have handled wire transfers and banking distributing my money there at Bank of the West and Saint Helena they've asked assisted me and many of my banking needs I really appreciate the staff they're awesome
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August 2020 by James Bradley
The website used to be good and fast. Now after the redesign of their platform every time I try to sign in, the website just hangs and I can never get into my account. Whoever managed the redesign of their website needs to be fired.Also, it takes a long time to get someone to talk to on the phone. Surprise surprise. lol!
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July 2019 by Gene A.
I've been a Bank of the West customer at my local branch for thirty years. During those years, I've always received excellent personal service with unfailing courtesy, and as the years have gone on, it's only gotten better. They've never suggested I get something I didn't need but have made suggestions that helped me manage my deposits. Thank you, Rebecca and Shelly.
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October 2017 by Les I.
Just opened online account and didn't see a transfer that my dad sent me. Called customer service and spoke to Eric. Gave him all my security info and wanted to talk to him about account. He said I gave him account # that he couldn't find. I then asked him to give me my account # but he wouldn't give it to me. I then asked why he asked for all my security info which he verified but couldn't give me my account #? He mumbled something which really wasn't an answer so I asked to speak to a supervisor. I was on hold for ten minutes and then spoke w/online supervisor Jemel. He gave me the same run around and was totally useless. I wonder if it's Bank of the West's training or hiring of rude useless employees plan to waste people's time? There's 20 minutes wasted time talking to The Worst Customer Service EVER I'm never gonna get back! Hopefully my experience at the local branch changes my mind from switching banks.
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June 2013 by Jeff MacDonald
Don't have bathrooms to use. We all know how long we have to drive to get there, but the people are very nice.