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August 2023 by Twinkle S.
They have horrible customer service. Every time You walk into the store and no one cares to greet or ask you if you need help. Girls are so Rude. Even if you walked by these girls they don't care to help or even say hi. It's like you are invisible to them. Great clothing line but horrible horrible customer service. These girls look and treat you so low that you don't want to buy anything from that store. I would tell everyone to shop online but don't walk into that store.Don't go to that store if you have some dignity and self-respect . I am not going their again.
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February 2023 by Lauren M.
The girls working here are so ratchet and gross and RUDE. You would expect when paying $110 for a pair of work pants you would deal with a decent sales person. They talk back to you and belittle you. They also have no clue what they're doing. I used to work here for 2 years in college and your job is basically to be a personal stylist. These employees could care less. I witnessed a cute old lady trying on a bunch of clothes, asking the employees for advice and if she looked good and for help with sizing and they stood there with their arms crossed nodding. How rude. These girls will be working retail for the rest of their life with these customer service skills
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January 2023 by Google user
The dresses and tops here are very beautiful, elegant, and are made of a great machine-washable material. The customer service is nice. I love this store so much. Everything is really good. The styles are nice. Sometimes online shopping can be difficult due to certain sizes not always fitting, so I recommend going in-person instead.
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December 2022 by Lena Nguyen
The dresses and tops here are very beautiful, elegant, and are made of a great machine-washable material. The customer service is nice. I love this store so much. Everything is really good. The styles are nice. Sometimes online shopping can be difficult due to certain sizes not always fitting, so I recommend going in-person instead.
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October 2022 by D L.
Came in looking for a specific blouse I bought online (was looking to replace it because I damaged it). No one offered to help me even bothered to ask what I was looking for. There was 2 staff and 1 other customer. Maybe they just prejudged me and assumed I couldn't afford the clothing based on my age and/or ethnicity. Either way, I'd never recc omens this location to anyone
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October 2020 by Viri S.
I don't know what is wrong with management in these stores but they all have the worst customer service. They won't acknowledge their customers, I'd suggest you go where your money and presence is appreciated and wanted.
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December 2019 by BreeAnn M.
I am a frequent shopper of WHBM I usually go to the Folsom store or buy off their website & have always had a great experience. I went to the Arden shop last night to check out the semi annual sale to find a New Year's Eve outfit. There was no one shopping when I walk in but the workers where to busy talking amongst themselves. I was not greeted coming in. I don't care to much about that but it would of been nice. A couple minutes later another woman came in & they did actually stop taking to each other to greet her. I had been shopping for about 15 minutes before they asked me if I wanted a dressing room I declined at first but changed my mind later & when I asked they where nice but acted as if I was not a customer they cared about. I was literally dressed in all WHBM clothes but I got the feeling they assumed I was not a serious customer, that's not what I am used too. At the Folsom store they give you the royal treatment & you will be pampered the whole time. Not at the Arden store. They did not have many choices in my size so I didn't buy much, they never offered to help me. I will stick to the Folsom store. WHBM you really need to check with this store more the workers need to stop talking to each other & start caring about the customers in the store. I do love their clothes so I don't want the company to have a bad mark but this store needs to improve.
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October 2019 by Laura L
I love what they have! Great customer service! Great experience!
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September 2019 by Maria del rocio Sanchez
Love the clothes..
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July 2019 by Cristin Kline
I love this store! Good for women with shape!
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July 2019 by Cliff Schonert
TWO THUMBS UP.
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July 2019 by Victoria S
I love this story.
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July 2019 by Jazmine D.
Was back again yesterday! This seems to be my new go to spot for cute clothes. I found the most adorable shirt on the sale rack. It was actually under $50. I do enjoy a good sale and the sales associates are always more then helpfull if I end up needing anything. Thanks for another great experience guys. You guys are shopping made easy. I'm sure I'll be back a few more times this season as the colors have changed. Defiantly loving everything about this store.
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May 2019 by Patricia Torres
Did not find staff to be helpful at all! Clearance items mixed together with regular priced items!! Same exact items marked different prices on same rack! What a mess!!
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May 2019 by Roxana M.
The clerk ordered a pair of jeans to be delivered to me house. One month later I find out that she never order my jeans to be deliver. When I called the store they told me that they were going to refund me to my debit card but they split my return. One gift card and one to my debit card. Very frustrated with the service and the trust to the company.
