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May 2023 by Theresa S.
I was very disappointed in the service I received when going to get my Covid booster. Something that should take 15 minutes took almost an hour. I was standing under the sign that said Covid vaccine check-in when a tech barked at me why I was doing standing over there, and that I should be in the line to pick up prescriptions. I was stunned and replied that I was there for the Covid vaccine, and that I had an appointment; I moved over to the very long line. I observed how poorly customers were treated. I was glad this was not my regular pharmacy. There was five pharmacy staff, and they all seem to be running around in circles. Albeit they were having computer issues, no one seemed to care to let the customers know. We would understand. I guess, after all that, I shouldn't have been surprised when the technician jabbed me with the needle not too gently. I am hopeful that I never have to go to this pharmacy again.
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April 2023 by Reto S.
They don't know if they ar coming or going. Don't waste your time and energy at this place. I just moved all my families prescriptions to a non Walgreens pharmacy.
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December 2022 by Sherrie M.
Staffing shortages or not, you need to get better at filling prescriptions. Ssri withdrawals are awful. People mental health is essentially in your hands. Have a little care. I called and waited 45 minutes on hold regarding another rx that I must inject weekly, and I was told it would be orde re d after 2 weeks of it sitting in a que.... told itnwould be there by the next day.... 4 days later it's not even ordered. I called back and they said they couldn't get it and that no pharmacies local to me had it. I looked online and found one and had my dr transfer the rx, and I got it the same day. This pharmacy couldn't care less about people and patients and their wellbeing. I'm over it and switching pharmacies.
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November 2022 by Arianne H.
The staff in the pharmacy are doing their best, but they seem to be getting no corporate support with additional staffing. I asked for a refill on a prescription 15 days ago - it wasn't filled till I showed up on day 13 and told them to fill it in person, only to go to pick it up the next day and the darn pharmacy was completely closed for the day due to "staffing shortages". I know things are rough with staff lately, but a pharmacy just randomly closed on a Tuesday? Not the best way to deal with the problem. Unless they were working behind closed doors to catch up on unfilled prescriptions I can't see how that will have helped one bit. I've transferred all my prescriptions elsewhere and have just this last refill which I cannot seem to be allowed to pick up.I feel bad for the pharmacy staff, this is not a reflection on them, I can see them working hard and doing what they can, but that business is allowed to continue to be conducted in this manner for months? Deplorable.
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November 2022 by Nancy H.
Yes many businesses are doing their best during Covid but when you have somebody with Covid trying to find out the status of their antiviral on hold for a total of 57 minutes only to pick up, ask them to hold, put them back on hold then pick up and hang up immediately, is entirely unacceptable. I'm also trying to find out how to pick the medicine up without coming into the store with Covid. This is absolutely ridiculous and I don't know what happened to the store -- it used to be so good. The acquisition of save mart's pharmacy book by Walgreens Explains a lot. How about staffing up to handle it?? Suggestions: Triage the phone. Get more pharmacists and technicians. Have the drive-through open for gosh sake so people don't come in with Covid and flu!
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November 2022 by Jill N.
The pharmacy is a nightmare; do yourself a favor and find a new one. They don't fill prescriptions unless you physically show up and tell them to fill it. Then you still have a 45 min wait minimum. My daughter had a prescription called in on a Thursday afternoon. I showed up on Monday to pick it up (received zero notifications) and it still had not been FILLED! HORRIBLE. All they can say is that they're short staffed
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October 2022 by Megan M.
Tried to call and ask when a new prescription would be filled. I was on hold for 1 hour before their phone system hung up on me. Worst pharmacy around
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October 2022 by Gary Scott J.
The Walgreens pharmacy located at 4200 Arden Way is absolutely without value. I just waited on the phone for 40 plus minutes to talk to a pharmacist, because i was not allowed to use the automated system to refill a long standing prescription. After 40 minutes of dismal wait music I arose to first in line. This allowed me to listen to the pharmacy phone line ringing for 3 more minutes with no one bothering to pick up the line for the first in cue. After 3 minutes of unattended ringing, someone in the pharmacy made a command decision and rung up on my call, before it answered. 43 minutes....no response, ending in a hang up!My previous interactions have been waiting in the drive-thru line for more than 30 minutes because no one serviced the line. I am done. The location is close and it does not balance the abusive service.
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October 2022 by Steve P.
They lose and mess up prescriptions. I assume people have died because of their incompetence.
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August 2022 by ibrahim zazai
Disrespectful beared Guy.
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July 2022 by Pat D.
Love my local Walgreens. Nice pharmacy. However, the outside of the store is a total mess. Cobwebs all over the windows and the entrance. Extremely dirty. Not very professional.
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June 2022 by Tom L.
My wife called in a prescription six days ago. Walgreens auto message said it would be ready for pickup the next day. After waiting in line for almost 20 minutes, they said the prescription wasn't ready. The woman said the auto message doesn't know how short handed they are. Really???? Six days later it isn't filled????? Give me a break!!! And this is after going on Saturday and they had no one in the pharmacy on duty. The family in front of us had appointment confirmation for a vaccine and Walgreens had no record of it. This place is terrible!!!!!!
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April 2022 by Sam S.
If only I could give this store zero stars for its pharmacy "service." Constantly understaffed, always a long wait, including today when we showed up for our COVID shots that were booked online. Waited in line patiently, finally got to the window and was told they had no vaccines. But you took our appointment? "We can't control what's online." That's it. No apology for wasting our afternoon, no sign warning customers that they don't have the vaccine they are offering. Nada. The absolute worst.
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December 2021 by Rajan P.
Just tried to send a FedEx package as this is a FedEx authorized site. Took 3 people to figure out how to do it. Next time I'm just going to a FedEx office. Don't offer a service if you don't know how to do it.
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December 2021 by Katie M.
While I get there are staffing issues everywhere - however, giving away ones prescriptions to total stranger, who was then allowed to bill our credit card, is UNACCEPTABLE! They can look at film inside the store, but not the drive up window. So because they couldn't see it wasn't me, the were pretty insistent that I must just have forgotten or was hiding the meds and lying or another family member must have it. All not the case. The best part is his reasoning for being sure I was the mistaken one was their top tier security methods of asking for birthday and address. At which point I told him that does not happen all the time, that the Walgreens employee will look at the address and then ask if I am still at this address...all you have to say is yes. They also only ask one thing, address or bday. Anyway neighbors, beware!