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June 2024 by Mariana Satiro
I was treated badly by an employee, super rude, she doesn't deserve to be working in this store and with Verizon!
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May 2024 by Aleksei Bobrovskikh
They changed our tariff plan to a more expensive one without our knowledge and connected several paid services without our knowledge. When we came to find out the details, the employees refused to change the tariff plan and return money for services that we did not use. Very bad. Disgusting
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I always go to the one on Matson & San Juan. Very helpful people
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March 2024 by Margaret
Verizon messed up big time when they put an almost $300 dollar charge on our account, for which I wasn’t informed I had signed up for. After being on the phone with customer service for several hours, all they did was credit $75. I went in this store to completely cancel our service because we were just fed up. The manager and reps here were very helpful and they were the reason I did not cancel my services completely. They helped us get our issue resolved and gave us a better and newer service, the service I had initially wanted. Huge thank you to the workers here!!
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February 2024 by Isabel Carrera
Horrible service,
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January 2024 by Bruja “Rakelita” Islas
Employees did not even welcome or pay attention to us when we arrived. They did not have any good offers. They talk about how great the service is, but Xfinity has way more to offer. Parking is good. The gal that ended up helping us was nice, but her service could have been a lot more helpful. It was like she didn't even care. She was just there for the paycheck.
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January 2024 by Moshtaba Amiri
Great Customer service
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January 2024 by Rustom Niromand
Thanks Keven
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January 2024 by One Stop Phone & Electronics LLC
Great Customer service
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December 2023 by Marco Guerrero
For the 4 employees "working" it was a dead day only 2 other customers in store with one already being helped, it took way too long to be seen while they talked and cracked jokes. Had a more productive conversation with a phone rep and the AI customer service than going into the store. Plus they had $75 back from online promotion through Rakuten...
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November 2023 by Courtney Feldker
My jetpack stopped charging, so I went in to see if they could fix it or help me get a new one. The associate insisted on sending me home with a home internet setup (even though I’m currently in CA but my home address is in FL) . He assured me it would work no matter where I was. When I went home to set it up, I couldn’t connect any devices. I called support and found out that this home internet will only work at my FL home address. I travel for work and told this to the associate but he still insisted this was best. The home internet does not work anywhere. Phone support told me to get a new jetpack and return the home internet. The store associate said my jetpack was out of warranty and wouldn’t be covered. Phone support said otherwise and is sending me a new one free of charge. This store lied about coverage, charges, and which devices would fit my needs. Now I’m stuck with this home router and have to return it with a mailed shipping label or be charged full price for it. Phone support was actually much better than the store
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November 2023 by Norm Edwards
Very helpful replacing my SIM card and restarting my phone.
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October 2023 by Michael Breen
Went in to get some professional advice and left after feeling personally attacked and made to feel stupid.
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September 2023 by John Oram
We had a problem with an older Moto phone. The person at Auburn Blvd was able to fix it right away. Excellent support.Results were way more positive and satisfying than that other person at Verizon location on Foothill Blvd Roseville.
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September 2023 by Kelly Starns
Great store! I had a problem with my router and they helped me out, thanks.
