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March 2024 by Theresa R.
ABSOLUTE-ly I had the best experience yesterday evening with this location/FERNANDO directly across the street from Arden fair mall. FERNANDO Was amazing patient I cannot say enough about this employee. I hope he is well taken care of and Verizon is very fortunate to have such a great young man working for you knowledgeable kind patient Theresa Rogers 916-599-8557
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January 2024 by Estelle M.
the customer service rep in the store was completely rude and dismissive. my father passed away and I was trying to get some information and shut down his accounts, and admittedly there wasn't much the rep could do, but he couldn't have been more brusque and unkind. without saying the words, he basically told me to f*** off. worst experience in a store in forever.
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November 2023 by Morgan W.
The handyman provided the best customer service and did his best to accommodate our requests. We will definitely be back in case of any problems.
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November 2023 by Google user
When I walked into the Verizon office, I prayed that a kind and helpful employee would work with me. That's how it happened. Keelie met me. She tried to do everything to ensure that my case was completed. I am very grateful to her for her work. I will recommend this office to my friends. Have a nice day, Verizon
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November 2023 by Daniel L.
Flagged Content: Do not go to Verizon on Arden Way! My wife and I purchased iPhones at Costco. Verizon then shipped the wrong model. No problem they said, just go to our corporate store at 1740 Arden Way and they can exchange. Nope! Manager Yaz said no can do, Costco kiosks is privately owned and if they or Verizon customer service sent you here they gave you bad information. Back to Costco, they said what? We are corporate Verizon. Called customer service, 2 hours of run around. They said go to a corporate store for an exchange......and at the point all the stores we could make it to had closed. Are you seeing the run around here? Bottom line Mgr. Yaz wasn't going to make $ and did not want to deal with us in an exchange. Do not go to Sacramento Arden Verizon store!!!!
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November 2023 by Riley S.
I'm incredibly grateful for the assistance I received from Chris today. As someone not well-versed in tech devices, Chris was immensely helpful in explaining the features and benefits of each item I was interested in. I'm thrilled with my new Samsung 7 phone, Verizon tablet, and the Mophie charger. Chris never made me feel pressured or oversold; instead, he went above and beyond, providing detailed explanations for his recommendations and showcasing expert product knowledge. Additionally, he helped me manage costs with an excellent monthly payment plan that included everything I wanted. Verizon consistently impresses me by enhancing my shopping experience and maintaining my loyalty as a happy customer. Many thanks to Chris for playing a significant role in that today!
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November 2023 by Jason R.
New phone arrived with a scratch on it. Went into this store to do an exchange and Marcos made the process quick and easy! Great service.
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October 2023 by Myron J.
So I guess I'm writing a review for the second time in a week. My first review was 5 stars for Andrea selling me a phone. This one is for Fernando... I seen reviews saying this location shuts down early like 6:45 instead of 7 so I rushed over and made it by 6:40. I wanted a screen protector for my iPhone 14 pro. My salesperson was Fernando. I told him I didn't have wifi at home and I also needed the stores wifi signal so my last quickbooks app would download as it hadn't yet because of the amount of data required. He immediately goes into a sales pitch on why I should get the mobile version hot spot for 35$/mo with no contract. But I really don't need it as I already have 5G on 3 Devices. He doesn't relent. I pretend to be interested. His hands start shaking uncontrollably on the Verizon box as if he sells this to me, he'll get a big Bonus. But here's why I wouldn't buy that bro, even if was free every month. There's another Yelp review on here about a girl who came to return her internet equipment and Verizon still charged her account $245 for the equipment and she's waiting till kingdom come to get that amount credited back to her account. But when she came in; the reps weren't as delighted to help her with it, as much as when they sold it to her. So for this one review this woman wrote on this location; I will never get Verizon mobile internet from any location. With Comcast they don't charge you for equipment till it's confirmed you didn't bring it back. And Comcast is real easy to deal with. With Verizon, they go ahead and bill your account $245 and when you bring it back you got a Debbie downer sales rep who just lost his opportunity to sell a phone and now has to use his place in the queue to have my returned equipment and doesn't even want to do it. Safe to say I won't go back to this location. Or I'd go If i can work with an English speaking female. Cause they understand what "No" means and Fernando clearly does not. I just wanted a screen protector and got an unrelentless sales pitch on mobile internet I can give two fukcs about. I actually ran out of the store.
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October 2023 by Tracie Mitchell
To damn expensive for new phone 3 year contract 105.00 dollars month for a new iphone
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September 2023 by Troy Mergel
Bought a new phone and wirh less than a week it stopped working. Took it in they replaced it and less than a week that phone stated to not work they told they would give me a used phone in that replacement. 1,400 dollars only to get a used phone. Then I found out they are taken phones that are brought back repackage them and sell them as new again.
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September 2023 by Victoria C.
I have been a customer with Verizon for over 20 years, but when I cancelled my internet with them, I saw how little they cared about their customers. I have been waiting since June 26 for a return label to return this internet box, yet, even after requesting 7 labels (becuase they can't seem to get here), I am still waiting and sitting around with late fees and past due amounts becuase the label doesn't ever come. They also keep disconnecting my services becuase I refuse to pay the over $250 that is acquired since they are the reason that I can't return the box. Also, the customer service representitive that I spoke with said since I had kept it longer than the 30 days I was still required to pay for it and that even accused me of lying and just not sending it back. If that was truly the case, why would I have called over 12 times regarding getting the return label to return the box? I am extremely disappointed with Verizon and even decided that filing a dispute with the public utilities commission and also small claims court would be my best bet to get someone to help me. Verizon definitely does not live up to their name and every single person you speak to when it comes to customer service OR supervisiors will tell you something different.
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July 2023 by Gasguzzler87
Yaz was excellent at resolving my issue
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July 2023 by Nicole N.
I'm not a Verizon customer. My good friend died in May and the Verizon bills kept coming. Calling their published number helped NOT at all - outsourced call center with people who were at best unhelpful and at worst aggressive. I used their chat and they told me to go into a store - and it can't be -any- store, it has to be a business store. Sadly, someone had stolen my friend's tablet from her home while she was actively dying- which I couldn't figure out until the final chat person let me know a tablet was the source of the billing. Amar at Verizon helped me immensely when I came in. It was literally a 10 min visit. Super grateful to the help!!
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July 2023 by Julie F.
I just had the worst experience at Metro in Patterson it's pretty sad when if you're a new customer you get all the bells and whistles but if you're an existing customers you don't get shit the same phone that they were going to give a new customer charging $400 for to upgrade my phone no I don't think that's right that they would rather lose customers then give them a deal cuz you're not a new customer you ain't going to get you ain't going to get no deal from Metro so I'm going to be switching companies because they Metro has just lost a customer I'll go to boost at least there there they are polite and they acknowledge you they don't sit there and make you feel that you have to buy the same kind of phone that you have I went in there looking to upgrade my phone to go well since you have that phone this is the closest one to it or maybe I didn't want this phone anymore but she wouldn't let me look at she won't even budge on the price it's ridiculous to pay $450 for a phone that they're giving away for free if you're a new customer that is so wrong to give new customers all the bells and whistles and the old customer get don't get shit if I could I would give them zero Stars but they'll get one star for me and that's even pushing it
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May 2023 by Kimberly M.
Literally the worst customer service of any phone company. The manager of this store isn't really knowledgeable about their policies apparently. My mom is the account manager but lives in another country. I handle all of the bill pay, etc. Her account is linked with my email address, etc. We were both having a hell of a time making me an account manager so I went to the store for help and pick up my new phone that we bought online (with her on video chat). I can't pick up the phone without being an account manager. We Can't make the change via the online account. Also can't call customer service because she lives abroad and it's too expensive. Asked if I can video chat with my mom (account manager) to show her ID so I can pick up the item we ordered (that is also linked to my credit card I could have shown them). They said there was nothing they can do and I needed to be the account manager. The employee rolled his eyes when I complained about my frustration like he couldn't be bothered by my trouble. I have full access to the account online-- but it won't let me add ANY account managers to the account from the online portal. Since my info is connected to my mom's account, it was notifying ME to allow the change. I would select "allow new account manager" when I got the text and email notifications and it wouldn't update. This happened 4x. The employee said "Maybe it won't update because it's sending to you and not your mom so the proper person isn't authorizing it" HMMMM doesn't even make sense. It AUTOMATICALLY sent to me- I didn't set it up to send to me. Because for all the website knows, it IS sending it to the right person. I pay the bills. All of my info is connected except my name (which is the problem). My middle and last name is the same as my mom's for fuck's sake. It's pretty easy to decipher that I'm not some random fucking person trying to scam. He doesn't know what he's talking about.. maybe because he wasn't even listening to me. The manager told me to have my mom call the 1-800 customer service number and assured me it was free (even if she was calling from another country). IT'S NOT FREE! It even says that it's not free on the Verizon website. He just didn't wanna help me and pushed me onto something else. Was on a video conference with the account manager for 35 minutes while she called customer service 3 TIMES because the automated phone tree kept hanging up on us. Now I'm getting charged for 3 international calls because the manager told me the call would be free. I'll be contesting those. Eventually, I went back in super pissed off and frazzled. Another employee (who was kind and competent) was able to do what I asked. He checked her ID and got me on an account manager. Apparently, all it takes is a little bit of work but the manager and the other employee can't be bothered.
