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August 2024 by Valerie Hernandez-miller
Worst experience ever. No one called to tell us that the stylist wasn't there anymore. I even received a text confirmation. The manager saw us waiting and didn't even talk to us for 30 minutes to tell us they couldn't help us. Never going back. Waste of time.
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July 2024 by Hailee Walker
Came to get my birthday freebie and they switched up how to get it. I used to be able to enter my phone number. Lady at the front was rude and told me I needed a QR code. Told me to download the app and reset password. Waited there for a couple moments. She neglected to tell me it would take 24 hours and suggested I call the customer line or could redeem online. Customer line tried to send me back to them.
Wish they made it easier on people to get their birthday gift but unfortunately this was not a pleasant experience.
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July 2024 by Ophir Silverman
Absolutely terrible. I was shopping with my girlfriend and some fat, ugly female with crusty brown and yellow hair came up to my girlfriend and accused her of stealing. We just walked in, and I was the one holding merchandise. Pathetic. The staff is truly awful.
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July 2024 by Eve AI
If I could leave -10 stars I would. I walked in with my boyfriend, and when I was looking at merchandise an overweight woman with dyed blonde hair came up to me and accused me of stealing. Her name is Emily H. I’d go to a different Ulta or avoid the chain all together if I were you.
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June 2024 by Cali Rant
Here's a photo of the woman that filed a basket full of ULTA PRODUCTS then ran out the door.
I guess if you drive a BMW you can't afford to buy your makeup.
Please repost
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June 2024 by Lawrence Dodson
Nice place for the ladies
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May 2024 by Valerie Lopez
I’m not sure if everyone knows they have a salon at this location, well I got a full highlight from Patti she’s new to the location. She did amazing job on my hair the best so far. If you wanna go blonde or add some highlights to ur hair she’s the one. My hair was perfect.
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May 2024 by faith lee
I got my eye brow laminated by admelina she’s so sweet super nice it was also my prom day and she made them look really good!!
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May 2024 by Ajmal Ayaan
ULTA Beauty stores are my favorite places to visit for cosmetics.
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April 2024 by avianavw
I was there a week ago and the associate by the name of Jeanette was so incredibly sweet and helpful! I was in a hurry and flustered trying to find my shades for foundation and she exceeded the help. Love love this. I typically don’t like to get assistance because the younger associates try to pitch things i honestly don’t even need but this reassured me in honest customer service. She was awesome, definitely will be back for in store shopping. Thanks!
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April 2024 by blake bayne
Very rude and poor customer service asked for help and sat around and waited for 5 minutes just for nobody to come help. Don’t spend your money here they don’t deserve it
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April 2024 by Amatari Oyatedor
* AS A PERSON OF COLOR DO NOT SHOP HERE* I wish I had read the reviews prior to shopping here, this store is always out of stock on things that are on sale and their perfume selection is absolute garbage. On top of that, I was followed by the security the entire time I was in the store and when I looked at
her and laughed in her face, she stopped following me. I'll never shop here again .
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April 2024 by Valery O.
I always have a bad experience here, i always come because it's the closest to me. Every time i go workers are so rude and don't brother to help, they'll just stand there! It's so irritating, yesterday i called like 4 times and no response so i went in and most workers were just standing doing NOTHING. So i tested it and called and they just let the phone ring. what type of costumer service is this.
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April 2024 by Ben D.
Worst customer service and management you can expect. Manger and an employee were discussing a recipe when lot of people in the line and lot of people waiting to get help . I went and ask for help , she said she will be there . She didn't come to help until she finished her recipe explanation to the other employee .
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February 2024 by Lili Hearts
this has to be one of the worse ultras I have been to , I walked in here looking for some things for a gift , I was approached about 7 times and felt really uncomfortable . I had products in my basket that I already knew I was going to buy and was browsing for a little more . I kid you not every time I picked up something someone approached me . I 100%sure it was because I was wearing a backpack , most days I have a mini backpack because I have a toddler and that day he wasn’t with me , they assume everyone is there to steal based on previous reviews . Left all my stuff and went to Sephora , I will never return to this store !
