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January 2024 by Chet J.
Switching gears smoothly, and braking safely after servicing at Trek Midtown Sacramento. They have lots of accessories to better your ride.
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November 2023 by John M.
I don't recommend this shop at all. After going to the Trek website to find the product I needed I was given this Business contact as having Seatpost in stock, I drove across town to make purchase. I browsed the store for about 5 minutes then approached an associate. He showed me what they had which was completely different from what I asked for, he briefly went to the back and talked to the back room guy and said that's what we have. Very disappointed Trek/Electra would have this shop as a licensed dealer. The yahoo at the back who took my call didn't even come out to address me in his empty store. Shame on Trek and it's people!!!
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November 2023 by Me Ho
Went to test a bike on a whim and ended up buying another I hadn't even considered. It was the right decision! The crew here is knowledgeable, considerate, and patient answering questions.Glad I went and will be returning!
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November 2023 by Kevin Stumpf
Best trek store and general bike store I’ve been to. And I’ve been to a lot :) very meticulousBrought my speed concept in to get it ready for a triathlonHighly recommend
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November 2023 by Honour T.
So glad we have a nice Trek bike store downtown! They have helped me with all my Trek bike needs, including tune-ups. The staff members are very knowledgeable about all things bike, which is almost unheard of these days! Thanks for all your help throughout the years.
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October 2023 by Kim Nalder
This shop has gone above and beyond for me many times. Most notably, they put through warranty paperwork for a complete frame replacement for my road bike and did all the swapping work when it arrived. Super pleased.The mechanics are great at explaining your options and troubleshooting. They are friendly too.I'm a loyal customer for as long as they are around!
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September 2023 by Devin C.
They were quick to service my bike as part of Trek warranty. Lots of cool expensive bikes on display
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September 2023 by Namrata Kasaraneni
These guys were so great. I took in a bike that I've had 10 years. I know nothing about bike maintenance. They shifted the bike lock strap so it would be more convenient and adjusted the wheels even though I only came to get a tube put in and my brake adjusted. Their prices were super fair too; it costed me a total of $40, way cheaper than at Pacos! My bike worked great after and I'll definitely be coming back.
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September 2023 by Eduardo M.
I have had consistently great interactions with the staff at Trek Midtown. I've purchased a bike from them, some apparel, accessories, and bike services. Special shout out to Larry for always being super helpful with any questions I might have and getting me to test ride my new bike and for having such a positive attitude. Shout out to Andrew also for getting me into my new Emonda and making some great recommendations for new tires and future potential upgrades. Their store selection is great, lots of bikes, even in hard to find sizes like 54, 56, and 58. Even if they don't have stuff in store I've also had some stuff ordered online with no issues. They can get a bit busy, especially in the service department, so just be aware they might not alway see able to complete your work that same day, which isn't an issue for me at all. Their front parking lot is really tight so I'd recommend just parking along the street. Thank you, Trek Midtown!
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August 2023 by Ako K.
The employees are extremely nice and professional. We shopped around for an e bike and they have the best Trek bikes. I can't tell you enough on how the employees are so helpful, knowledgeable and really willing to help you. They are the best and I hope they stay that way.
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August 2023 by Elena Villegas
I worked with the Store Manager, Sam, to fix an issue I had with my bike and he was nothing but helpful and kind. Thank you Trek for doing right by your customers and resolving any issues that arise.
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July 2023 by Jesse Allen
I switched to this Trek shop when Folsom Bike was acquired by Trek and I love it! Great staff, great work, quick turnaround - what's not to love!
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July 2023 by Collin Yeager
Had the pleasure of buying a road bike from here. Top notch customer service. Even though it was super busy, Nate helped me try different bikes out and was super helpful. After a few days on the bike, I had a several questions about the advanced features of the bike and I came back and Andrew went above and beyond helping me with my questions. I will definitely be coming back to buy my next bike.
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June 2023 by Anna D.
I bought my bike from this store without too much trouble. I had to order the size I needed and it took a few months to come in and I had to call to find out it was there. They never called me. That aside I love my bike. But.... I have had it in for routine service several times since I ride a lot. The last 2 times the gears weren't adjusted properly and "slipped" often. The last service I had was somewhat major (new tires, new cables and dismantle and clean the gear mechanism) over $400. I called at 3:00pm to see if it was ready since I was in the area but was told no not until the end of the day. I got a voice mail at 3:20pm(20 minutes later?!?!) telling me it was ready. I picked up my bike the next day and went to the river to ride. 5 miles into the ride the pedal assembly fell apart! The pedal arm was not tightened and the entire assembly fell off. Fortunately I carry a tool bag and was able to put it back together. I took it directly back to the shop and they did ask if I was okay and fixed it, as well as adjusted the gears again! But this shouldn't happen at a shop that sells and repairs high end bikes. They did apologize but I would prefer quality work.
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June 2023 by Daniel Kelly
Why a nice place with nice people. No sneering at my non-standard Craigslist canondale gone fixed gear that I’ve had for years. Reasonable prices that didn’t send me back home to Amazon. What a great choice in easy biking distance. Will be back.
