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April 2024 by Lachlan M.
I was sent to Torres Auto Body by a reputable vanagon shop in the Sacramento Area, who claimed to send its project cars there, and an endorsement from another van owner in the bay area. My experience was a nightmare that culminated in my losing two installments of 4k or 2/3rds of the total project cost of a full restoration paint job, and all i got was a sanding, hasty filler and a primer spray that was later confirmed to be unsatisfactory. I waited to write this review until Torres' work was reviewed by another paint shop, who I needed to employ to finish, or should I say begin the work that I'd already paid Torres Auto Body to complete. My initial consult, drop off etc all went smoothly, Ernie is very genial, I was confident in this shop based on who referred me, and didn't read other red flag reviews in recent years. After only a few months I received a call saying work was going along quickly and requesting the second installment. I thought, 'magnificent' and sent payment immediately. This is where I made a critical mistake in not verifying further. In truth, little to no work had been done to this point, and little to no work was going to be completed thereafter. What followed was a a year and a half (December '21 - August '23) of frustrating ignored texts and phone calls and awkward visits to the shop. Excuses about labor shortages and every other excuse you can imagine, new deadlines that would be completely missed. His shop was obviously busy turning over insurance jobs (you can see that on his instagram), but no work was being done on my project. No updates unless I got aggressive, a handful of photos to keep me at bay, just chasing Ernie around with calls and texts. I asked the Vanagon shop that referred me to help, but they shied away from the situation entirely. Finally after 1.5 years, I gave up and came to pick up my van, primer grey. Ernie said that solid work HAD been performed under the primer and I could rest assured that all I needed was to have it sprayed with color, but this turned out to be untrue. I will say that Ernie was always polite and apologetic, but I think the hustle that's being run (deliberately or otherwise) is collecting 2 of 3 installments of a total job, and then doing zero work on the car for so long that you just come and pick the car up as is, and somehow feel lucky walking away with anything. It should be noted they did reassemble and tidy my unpainted car well enough and returned it to me in working order for me to drive it home, which was a pleasant surprise given what i expected. Initially I just felt fortunate to have my van back, but given more time to reflect, this is a very dishonest business practice and I'm writing this review in hopes nobody has to go through this experience - as the stress and disappointment was significant, not to mention my financial loss.
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February 2024 by Leo Espana
The owner Ernesto communicated the exact process of how repairs were to commence, made sure to clarify price, and an accurate timeline of how long the they would take. Work quality was second to none. I highly recommend this shop for any auto body repairs as they exceeded my expectations!
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February 2024 by Leo E.
Torres Auto Body was transparent through out the process of how repairs were to commence, easy communication, reasonable prices, and prompt with the repairs. I highly recommend this shop to anyone!
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February 2024 by Leonel D.
I have been meaning to make this review for years. I typically never review vendors, but I think Torres Auto Body deserves it. Ernesto has done a wonderful job on my van. He went above and beyond painting my van, and he stands behind their work. Years later, my van still looks great. I would not hesitate to go to Ernesto. He has fair prices and good quality.
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November 2023 by Bre Ann Puckett
Ernesto and his team did an outstanding job on repairing my vehicle. They even cleaned the interior of my car, it smelled and looked brand new. Very pleased with the entire service from price quote to time frame of completion. I will definitely refer all my friends and family.Services: Painting
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August 2023 by danielle p.
Recently had my car fixed at Torres Auto Body. Ernie had amazing customer service and communicated every step of the way. We appreciated that he was only willing to put new/top quality parts in our car despite the insurances suggestions for refurbished. He has high standards and we really appreciated his work. He worked with the insurance company directly so we had no issues. He also got the work done quickly and efficiently! Thank you!
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July 2023 by David R.
I had a good vibe from talking with the owner, Ernesto, before I ever brought my vehicle in. That was confirmed when I did bring it in--and Ernesto drove me to pick up my insurance rental and waited to make sure they had a car for me, during update texts he sent, and when I picked it up. (I have a large, long vehicle and had made a wrong turn into a curved drive-through ATM lane at my bank made for cars. Should have backed up to get out but thought I could navigate through, which I could have if the lane were straight--but it wasn't. I hit a post low down on the passenger side where I couldn't see it readily in the side view mirror as I made the slight turn to exit and did some ugly, though relatively minor body damage. I searched online for body shops that had experience with my model and that led me to Torres.) He and his crew did beautiful work--back to new condition--and sent me on my way with factory touch-up paint, in case of future scratches, etc. In all business, it's the relationship that matters most; I feel like Ernesto and the crew at Torres and I are family now. Though I don't want to need their services again, if I do it's good to know where to go.
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July 2023 by harvey t
A friend of mine strongly suggested Torres Auto Body Shop. Ernesto the owner and his team did a fantastic job on my Red Subaru Wrx STI. I can’t thank them enough for their help. If I have anymore scratches or body damage to my car, I would definitely come back here without a doubt!
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July 2023 by Flavio Espinosa-Linares
I took my car to Ernesto early on a Saturday morning, and he gave me a very reasonable estimate and explained the work to be done. He informed me it would take about a week to get the parts needed for my car and that he would prepare them so I could just bring my car in to install them. Within a week and a half, he texted me to bring my car in to repair it. I am very pleased with the result of the repairs. Ernesto and his team did an amazing job from start to finish, and I would recommend this shop to anybody who needs body work done.Services: Painting
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June 2023 by Penny & Co.
Torres Auto Body is the absolute best! We recently redid our 1955 trailer we went to Ernesto to paint the exterior. Ernesto was a great communicator. He was great at educating us on what could and should be done to our trailer. We decided to reskin the trailer and when new new skin came from another company it was damaged. Ernesto himself spent many hours repairing the damage from the shipping companies mistakes. This aluminum is hard to work with and Ernesto magically made the damage disappear. He used photos from the old aluminum and paint to replicate the exact design onto the new trailer skins. He also perfectly color matched the old yellow paint color onto this new trailer skin. Ernesto also sent photo updates along the way.My entire family was truly amazed by the work Ernesto did. My trailer looks absolutely stunning and I know the paint will last for many years. Thank you Ernesto for your kind, caring, precise, and amazing work! I will always use Torres Auto body for any future auto body work and paint.Service: Painting
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April 2023 by Skeeter dee
a artist with body work. shops & guys like this are hard to find these day but theyre the real deal. quality old school body work. they where one of the only shops out there willing to work on my older car. what can I say other than theyre top teirService: Body & Trim
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February 2023 by Rezi Fx
It can be a difficult searching for a body shop and come across a diamond in the rough like this one, Ernie has a passion for what he does, and it shows in his business. His process is beyond better then most major corporations, Don't miss this chance to find a shop that is worthwhile! Take your car in today!Service: Painting
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February 2023 by Vincent Nguyen
Incredible service at this auto body shop. Was willing to work with me every step of the way. I initially contacted Ernesto to make sure he could help me within a timeframe with a specific turnaround as the damage done to the vehicle was not known to the owner as I was borrowing it. He assured me it could be done. I brought in a 2018 Toyota Tundra that needed help. Headlight, fender, and bumper all needed replacing. After I dropped the vehicle off, the owner was returning much sooner than the time I had given Ernesto but he assured me he would do his best and was able to have it done just in time and it looked great. The owner of the truck hasn't raised any questions and I cannot be thankful enough. I cannot recommend this shop enough for working with me and providing me great transparency on the cost as well.Services: Body & Trim
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January 2023 by Ryan Diaz
Torres autobody had exceptional service not only negotiating with my insurance to get my car the highest quality parts but even delivery. Extremely grateful!Services: Body & Trim
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December 2022 by Jerry Powers
I've used Torres Auto for hundreds of vehicles. They handle our chp contract paint and have always done a great job! They're good people.. Ernie, his son, and Steve are all stand up guys. I highly recommend them.
