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February 2024 by R P
They messed up our taxes and now we have a huge late fee.This place use to be great then Peggy left and it's the worst. Do Not Go Here. Take your Business somewhere else, unless you want a headache.
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January 2024 by Christy Eichhorn
I've been going here for 20 years. I have never had any issues.
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December 2023 by Sophia K.
It took a very long time to get our taxes back. There was conflicting information when you called on occasion. The people were not always very nice. However they did work very hard on our taxes and they helped us (hubby and I) out a lot on our refunds.
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July 2023 by Vivian R.
I had major tax issues and spent outrageous amount of money without getting a thing accomplished! Jacque and her team was able to resolve my taxes from years back 10-12 years being corrected. Went from owing $150k to getting $$$ back. I can sleep and live stress free knowing there many options to get back on track. Thank you and I will refer as many people family and friends! 3 hr drive is worth it!! Now starting an S-Corp with all the help from Taxes N Books. I would highly recommend them to anyone who may have any type of challenges.
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June 2023 by Selene Hale
Sad to say that I have NOT had a good experience w Taxes and Books. I filed a return w them in early March and have not received it. Called and spoke to the receptionist who was quite rude and didn't want to be bothered. So I have continued waiting, but I'm concerned that there is something wrong with the return. Ive tried reaching out to Monica (the lady who did the return) many times by txt email and phone call, but no response. She was very nice but seemed to be WAYYYY overbooked and kinda all over the place.A couple months ago she told me she was going to call a financial institution for me to help pay some taxes, she wass to get back to me but I haven't been able to get ahold of her since.So today I called the main # and got the same mean receptionist again. She was SO ANNOYED to be bothered with my phone call and put me on speaker phone and was yelling at me from across the room. When I asked her if she had me on speaker, she said yeah bc she was busy doing something else and was the only person there. I asked for a supervisor at that point and she yelled at me and told me to call back next week.It's a very uncomfortable position to be that these people have all my financial and personal information and are SO UNPROFESSIONAL. I will be contacting another company to see if they can take over, but without any cooperation from the current accountant, I feel stuck. I'd love to hear back from a supervisor or someone who can help me
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April 2023 by Adrian S.
This company has gone downhill like a black diamond ski slope. Used them last year and had a great experience. Brought our paperwork in six weeks ago and the only correspondence UNTIL today has been to tell us our assigned tax person is out. Today 4/18 we were finally told our taxes were ready at 4:30! Not even enough time to go pick them up. Had to print at home and rush to the post office downtown to get a them mailed. I'm VERY disappointed in their work and definitely Will NOT be using TAXES'N Books again. I would Not recommend this company. I had to give it one star to post but that's overrated.
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April 2023 by Alfredo G.
Really disappointed in the way I was treated. You will have a difficult time exchanging reasonable dialogue w/ the person answering the phones at this business. I'm glad to have experienced their poor business acumen before filing my taxes through them. I can't imagine what it would be like if a serious matter arose (e.g.-letter from the IRS) and actually needed their support.
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May 2022 by Harry G.
Not the same quality of service since the owner passed in early 2021. My returns were flawless until then. The last two year's filing contained errors. This year I went from expecting a tax refund of $500 to an amount due of $900. No assistance was offered when I brought it to their attention last year. I have left a message with them again this year and hope that their response offers more that the last. 1st update 5/9/2022: Received call from Monica at the Sacramento office. Was told it was my fault for not providing them with accurate information. Informed her that the liability must be shared due to her lack of due diligence. She was very defensive stating there was no error in the filing. Well.... the IRS and I beg to differ. Monica refused to provide me the business owner's name stating she, "didn't know" who the owner was. Employees are refusing to provide current owner's name!!!! No wonder they have not updated the business owner's profile since Judy passed away. Monica refused to provide any further contact information and stated she would inform Marsha that I wanted to speak with her. I was then given an extremely reluctant apology from Monica. You know, the kind you get when you have to ask for one. Shady. I will update this review as deserved. Wish I could give this business a ZERO star rating. 2nd update 5/9/2022. Received call from Monica stating that Marsha was extremely busy and that they would take care of any interest charges (since my tax PAYMENT is now overdue). Monica didn't know how, but said they would cover it. Strangely, the now abundant insincere apologies flew without prompting. After confirming that I would never hear from Marsha, I was offered to contact the "owner" Nathan. Still wish I could give this business a ZERO star rating.
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April 2022 by Levi Ward
The absolute best place to get your taxes done!
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June 2021 by Yolanda G.
Marcia has been doing our taxes for more than 10 years and I'm always happy with the results and she's returns your call/ email promptly and always maximise our return
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May 2021 by Melissa M.
Very unprofessional, unethical and outright illegal business practices. My husband and I are going through a divorce. Planning to file "married filing separately" and they took it upon themselves to file a joint tax return without my permission or signature. I've left them several messages and no call back. I'm certain the IRS will figure out there's two returns and it will be straightened out as they won't have my signature on the joint... but wow! I'm not sure how a "tax preparation service" doing illegal filings can still operate and be in business.
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December 2020 by Cody O.
Based upon a phone conversation that I had with Katie, I knew that within the first few minutes that this was the company that I would be using as I create and grow my business. Katie went above and beyond every other CPA firm that I had called in Sacramento ( and there were many that I called or emailed ) and ensured that I will be with them almost immediately!! !!!
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October 2020 by R. P.
Exceptional service and knowledge. Had our first appointment today and they were half the price of our previous tax accountant. Peggy was the individual who helped us and she was awesome! The best part of our appointment it was half the time as our previous accountant too.
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February 2020 by Craig J.
I started going to taxes and books 4 years ago. I worked with Jim and he was amazing, when he retired I was worried about using someone else. Peggy stepped in and never missed a step, she is very attentive and professional. By far the best place I have ever used for taxes and I highly recommend.
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February 2020 by Keith T.
We always struggled with doing our own taxes. My wife brought us to Taxes n Books on the recommendation of a friend. We have used Peggy every year ever since. We always get an appointment that works with our two (very different) work schedules. It's a nice friendly atmosphere, and we can get answers to all of our random tax-related questions. It is also nice to know that we are going to get the maximum refund every time and to get such great service at a reasonable price. Thank you Taxes n Books, and thank you, Peggy!
