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August 2024 by Kelly Murphy-Andrews
Very knowledgeable mechanics. Quick & prompt to tow if you are broken down. They communicate with you all what is or isn't wrong with your car. I like that I didn't have to call them and ask them the status.
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January 2024 by Paul Georges
I am writing to express my disappointment in the level of customer service received at swims today. I called to ask if they would help me fix my car, and Sherie at the front desk was very rude and angry with me and hung up in my face. So I called again as I wasn't sure if this was accidental. I was put on hold for five minuets eventually the line disconnected. Not sure what had done or said to deserve this treatment. But I am a paying guest, and there is no need to treat people with hostility. So I decided to drive over there and understand why they wont help me. It was very quiet and Sherie was at the front desk. I respectfully expressed my disappoint with the phone call and the lack of customer service. I tried to explained to Sherie what I needed, and she decided to double down on the bad customer service. She told me the hourly rate of how much they charge and sarcastically told me to have a Merry Christmas. What's the point of have a front desk person if they are going to just hang up on people and treat guests with disrespect. I am sorry this happened and will not be calling or recommending swims in the future.
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December 2023 by Scott Murr
Sent my van there to have them replace an engine that was bad. Work came out more than double what they quoted and they could not finish job after nearly 6 months. Had to have van towed to a shop in Los Angeles to finish it. Then 500 miles later, a coolant hose burst. The shop in Sacramento fixing it said there were bent brackets, stripped bolts, wrong bolts, and they were shocked they said nothing about replacing the old hoses. So they did not finish the job, took 5-6 months, charged 2x the quote roughly, and did shoddy work. Not a fan of this place.
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October 2023 by James Wilson
These folks were very nice and respectful. Our car ended up here after an accident and we had to retrieve personal property and release the vehicle to the insurance company. Our vehicle was owned by a family trust which created problems for release, but the young lady was very helpful and kind. The tow truck driver was great, kind and respectful as well.
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October 2023 by Shelby N.
Our son's car was stolen while we were on vacation. The CHP found the car on 10/1/23, and they had the car towed to Swim's. On 10/2, we called Swim's to find out how much to get the vehicle out of the tow lot and and specifically asked for the price to pick the car up on 10/3 (towing and storage costs) since we were in Seattle and would not be able to pick the car up until 10/3, they said it would be $370. On the morning of 10/3 when we went to pick up the car, less than 24 hours after we called and said we would pick it up the next day, they said the cost would be $560. We asked why they told us $370 over the phone but now it's $560, and they said they put a lien on our car. Are they even allowed to put a lien on our car without warning us? Why didn't they tell us they were going to lien the car yesterday? So in order for them to release our car, we had to pay $560. This is extortion and bait and switch tactics that should be illegal. I have called the CHP, Dept of Consumer Affairs and BBB to let them know this company is ripping consumers off, but I also want to warn consumers not to use this predatory company.
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September 2023 by Marty Austin
Good people at this place.
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September 2023 by Jim Dubay
Great service and friendly staff.
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September 2023 by Lisa Jackson
Great Service ??
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June 2023 by Taunya Loomis
An amazing experience, fantastic group of people who worked as a team. incredibly professional and hospitable.
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November 2022 by Lee W.
These guys have always been upfront and honest, even recommending against expensive maintenance when a simple solution would work just as well. I have been coming here for over 5 years
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September 2022 by Dan Welch
Friendly and professional
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September 2022 by Ken-cliff Randle
Great shop, good people
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September 2022 by Valerie Campbell
They were very helpful
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September 2022 by M “Non of your business” Hayes
I recommend that you take your car here to be repaired these are good people and very trustworthy I've been taking my car there for years.
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September 2022 by Jon Clark
Honest and competent
