-
September 2023 by Google user
Charli is amazing. She made my first experience with Swarovski 5 stars!
-
September 2023 by Brandon McKee
Charli is amazing. She made my first experience with Swarovski 5 stars!
-
June 2022 by Monique Hokman
Horrible customer service !! I got a gift here with a gift receipt- it didn’t fit but because it was 17 days and not 14 days they wouldn’t do anything for me! I wasn’t asking for cash, I just wanted an exchange. The worst thing is that the item didn’t come with everything that it was supposed to so she started accusing the person who gave it to me of taking it out! I’m positive my husband wouldn’t have taken watch links out for himself ??♀️. I’m sure this place will go out of business soon with this horrible service. I’d much rather shop at Costco or Amazon with a great return policy. What this store doesn’t understand, is that is more expensive to not do the return or exchange in the long run. I will make sure we NEVER buy anything from here again.
-
June 2022 by Monique O.
Horrible customer service !! I got a gift here with a gift receipt- it didn't fit but because it was 17 days and not 14 days they wouldn't do anything for me! I wasn't asking for cash, I just wanted an exchange- I'm sure this place will go out of business soon with this horrible service. I'd much rather shop at Costco or Amazon with a great return policy.
-
November 2021 by Dedeshika Alabi-Mensah
I went this store yesterday there were no customers. The woman seem upset even seeing me come into the store. She walked very close to me and asked me in a very rude voice could she help me. I said no I wanted to looked around first. She simply stood there then I asked if that was a problem. Mind you the store was empty I thought it would be a great chance to look at your rings up close that I saw online. Unfortunately the sales lady told me that I could not touch anything. So I don’t know my ring size and I could not get any help because she seemed really mad at me for even coming into the store. I felt very uncomfortable and even a little scared of her so I took a quick around of the store and left. Is this your normal policy not to allow customers to try on jewelry to see if it’s their ring size? I was going to try and go back with my mom but I’m scared too.
-
August 2021 by Tammy Bischoff-Vest
Bought earrings from this store for my mother in law and they were lost while she was in the hospital. Three hour drive to get to Arden mall in hopes to replace her most loved earrings. Arrived in store with high hopes- store had no customers- the woman working was extremely rude as if we were a bother- felt very unwelcome and chose to walk to Pandora and find not the same earrings but the customer service was top notch. Too bad a return customer every Christmas will now shop else where
-
April 2021 by Tiera B.
The woman Charli who assisted but not assisted me was very nonchalant with assistance. She was not very responsive when I asked not 1 but 2 questions . Not to mention as I stated thank you to her several times , she never once said "your welcome". I hated how I was treated today as it should've been as fairly and positive as the older lady had I'm front of me.
-
December 2020 by S K.
Do not shop here. Spend your money elsewhere. Employees are rude, dishonest and condescending. Every time I shop here and need to exchange or return they give me a hard time for some ridiculous reason. I've had nothing but trouble. Buyer beware!!!
-
November 2020 by Ellen H.
Store has beautiful jewelry and I've purchased many pieces. However, they're not letting you touch anything, which makes no sense because presumably they will disinfect any jewelry you want to try on. Pandemic or not, other retailers are not doing this.
-
July 2020 by Eyyup Ali Karakaplan
The staff was kind and helpful. They have some discounts almost all time. Recommended.
-
December 2019 by Mariam D.
Have always been treated like family by everyone here. Would recommend for all jewellery + good pricing. Very respectful of what I was looking for and my price range. Couldnt be anymore pleased.
-
August 2019 by Tiffany Penn
Out of my size
-
June 2019 by Tommy T.
horrible place ，never come back，I came today wanted to return the necklace, they refused, because I wore the necklace. if I not tried the necklace how do I know the quality not good! Don't buy this one, not good, two necklace mixed together.
-
November 2018 by Kip Cothran
Excellent customer service loved the experience with signings with designer Martin.
-
May 2018 by Rachel L.
The customer service here is absolutely horrendous. I came in Monday afternoon, not looking for anything in particular but the lady working was glaring at me the whole time as if I was going to steal something. I am not a thief and do not appreciate being looked at like one. I will never think about purchasing anything from this location again. Maybe the galleria will offer better customer support and actually offer some help to someone who could potentially make a large purchase. This young lady should definitely be talked to and taught about how to respectfully serve the community.
