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February 2024 by T Garcia
I need to stop coming to this Starbucks but I do because it’s close to my house hoping the service will be better than the last time but today it was the same as every other time. Kailyh Needs to work on her customer service she is very rude when asked questions it seems like I was bothering he so she made my drink wrong. This is not the first time this has happened but I will be driving the extra miles for better service and to get the drinks I ordered made right.
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January 2024 by Катерина Розиненко
Barista girl was sooo rude!! Her name is Kailyh, she was so slowly and just don’t say any greeting word to the customers. I have never seen such service like that ??♀️
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November 2023 by Google user
Yesterday morning, Oct 24 2023 a Safeway employee and the only Starbucks employee behind the counter were having a deep conversation about everything that goes wrong with that location. It was about 10am. The Safeway employee had her back to us and was leaning into the counter, we never saw her face, all we could see was her rear end. The Starbucks employee was an older woman (about my age) complaining about how much work she has to do and about her co-workers who don’t finish their job and she has to do it all. My son and I stood in line for over 5 minutes. The Starbucks employee did not even greet us, she just continued complaining. This is the second time we are at this location and we are subjected to hear complaints of the Starbucks employees. But in this case, this woman did not even noticed our frustration waiting for her to stop venting and provide us with service. We walked away without our coffee, and without her ever addressing us. So for the management in this location to know, your employees are so into their own work drama that they do not even see the clients in line! We could not get any food or drinks so the one star is not about the quality of your product, but because we never got what we were there to get. We could not even order it. At the tables in the far corner by the wall, there was someone else in Starbucks uniform doing paperwork. She too saw us waiting, and waiting \\u0026 waiting and did not even bother to tell her co-worker to get on it. You have a job to serve the public, not to complain about your job so that we your clients know how miserable you feel in it. I would suggest to this lady; “if you are so unhappy at Starbucks, quit and find yourself another job”. There are plenty of other people who would love the opportunity to work at a Starbucks. ☹️
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October 2023 by MJ Moe
Drink tastes different from than usual
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June 2023 by Maya D.
Employees don't know how to make drinks or use the cash register. Can't scan the Starbucks QR codes to get stars either.
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April 2023 by Jonetta Boutte
Came here on 4/17/2023 at 450 pm no one was behind counter the young ladies was on side talking and me and another customer waiting 8 mins and not one time she acknowledged us she came around counter start helping safeway employee and I and then guy said we been waiting 8 mins can we get some help I'm so done bad Customer service and never said I apologize or sorry I guess cause we are black we did not matter I'm done with this location manger train your employees and make sure someone are always behind the counter
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March 2023 by Shah Ajmal
Stuff are working really slow..
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February 2023 by Katheryn P.
This Starbucks is super fast and the staff is so nice. Ashlee helped me and made my morning
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January 2023 by Robert E.
The newly remodeled Starbucks needs more employees. A Safeway employee was helping the solo Starbucks barista. Get with it Starbucks and hire more help. Employees are super friendly!!!!!!
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September 2022 by Ziva G
Mrs.Dawn make the early morning more enjoyable. She's always very friendly and has amazing customers service. I've gone to this location off and on and she's the only one who has ever spoken to me. The other workers are capable and make my drink as ordered. I went today and my order was taken and prepared while I sat in the table area (that they have out again). Also this location has no toaster oven and they don't tell you until after they give you your cheese Danish still in the plastic bag(no complain about that) in the pastry sleeve. Why 5 start the workers have no control over the equipment and Mrs.Dawn make up for customer service.
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July 2022 by Desiree Kaynna
So my number one problem with star bucks is the coffee is all roasted dark any coffee drinker in the know will tell you it's all about lite roasted coffee for taste and kick sorry starbucks but that's the way to keep em coming back I'm pretty sure it's just a matter of time till you are no more !!!!!
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April 2022 by Ron S.
Came here to get coffee from work near by. The cashier has good customer service but the barista was seemed like she was irritated to be at work or maybe biased in her customer service to certain folks. She was all ghetto with the customer before me with her slangs and all but flipped a 360 when I walked up to her. Her name was Nadyia or something. And this was my first time here. I am like what I do?
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March 2022 by Thomas V
I bought a latte here and I was quickly on my way, takeaway for sure. Helpful staff, the basics, the usual selection.
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February 2022 by Julie Cox
Stopped by with my daughter to get two green iced teas and Dream bars. Axxxa (letters x'd out for privacy) was at the cash register. She blankly stared at us and then questioned our order. When asked if we could get two dream bars she commented "Well you can grab one." What we ended up with was poor customer service and two undrinkable green iced teas. The tea seemed like ice and concentrate...gross! I have called the manager at the store, a refund was offered which was appreciated. My biggest concern was the terrible customer service. She had two other employees in the area helping! I would just avoid this place!
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January 2022 by An C.
My first time with hubs visiting this big Safeway with Starbucks in store location.. They have spacious parking during morning time. As we walked in the entrance towards the deli section for the Friday special breast and thigh. We've never tried Safeway fried chicken while growing up. Sadly but, true. We started trying Safeway wings. Three weeks ago. Every week we tried diff special. Our first encounter was the wings. The second week we tried the tenders and now we are trying the breast and thighs. Why we are returning back? As I mention, we never had Safeway chicken. Now we regret not getting them sooner. Safeway chicken sure beats the franchise KFC and ghetto Popeyes. Safeway chicken are crispy and flavorful. The chicken are moist and it is fully cook. I am a very picky person when it comes to partially cooked chicken. Thats my reason I stop going to some of the big chain chicken. Another good thing is the layout. After the chicken I went over to the cheese/crackers/olive and proceed to good wine selection. Checkout was ease and cashier is very sweet and polite. As for Starbucks. Everyone is in such a happy mood. Great and welcoming atmosphere. Make customer day goes by even more smoother. Young lady with the vest filling up the pastry for their special grande/venti pastry $5/$6 deal. I def love her personality. Very friendly, attentive and super multitasking. Def made my morning! Thanks love! I didn't see tip jar but, wish they would think about the hard working staff and decide to add a cute tip jar for their hard work.