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June 2024 by jamar adams
I was unfortunately roomed next to the pool so the noise was a bit much for a person that needed to wake at 0330. the local area is a bit run down but seems about normal for CA. the blackout curtains are not very effective.
staff was friendly and inviting, the hotel as a whole was maintained very well. The pillows are just my type soft and easily moldable.
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June 2024 by Bayani
Expectation too high for this Hotel. Feels like too much money-making scheme, favoring more to frequent costumers, high roller costumers and forgetting to value first-time costumers like me. But that's cool, at least I understand. Why say these, no complementary breakfast which 2star or 3star hotels has, no complementary parking, only paid parking $30/day, paid wifi $14/day.
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June 2024 by Harry Keim
Always first rate
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June 2024 by Eric :
Rooms a fine. Service in the dining room and bar is terrible. Staff including management just talk amongst each other and ignore quests and customers
Rooms: Rooms are fine
Food & drinks: Menu uninspired and service poor
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June 2024 by Robert Winkler
I’ve stayed here a few times for work. The hotel is nice & the staff is friendly.
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June 2024 by Patrick McC
Right across the street from the convention center food is good bar is great meeting rooms are climate controlled staff is friendly and helpful
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May 2024 by Floyd Bland
I stay here for a few days doing for the hotel. The room was nice and clean, and the bed was so comfortable I almost fell asleep when I was tired. The staff is very friendly and helpful. I could go for a while but its best you visit and experience excellence your self.
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May 2024 by Kesha Williams-McGee
Rooms: room was clean nice decor
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May 2024 by roland Williams
Walkability: Can walk to great restaurants and the capital
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May 2024 by Roy Ben Asher
Great hotel to stay ,designed nicely and interesting, great stuff and friendly ,downtown n close to most things u need
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May 2024 by Jaime Romo
To start, our room was not available for check in at 3pm. Using the elevator meant a 10 minute wait minimum. Stairs to go up are not available. The room was average and too expensive. Our room window was street side and noisy. The pool was out of service and that was what we were looking forward to. The location is good for walking around downtown and to the Capitol.
Walkability: Walkable to the Capitol and even to Old Town Sacramento. A nice farmers market is a 15 minute walk and only open on Saturdays.
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May 2024 by Clara Kapraun
Great hotel, beautiful inside. The receptionist was very welcoming. Sheraton Club breakfast was very good lots of options. The afternoon there were no snacks available except bkfst bars and fruit, The dinner was just a cheese plate not replenished, vegetables not replenished, crackers, deviled eggs and chicken bites with BBQ sauce. Wine or cocktails available for purchase, not complimentary. No actual dinner is offered. Just light bites that ended at 7pm. That was disappointing. Otherwise lovely hotel and rooms.
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May 2024 by Amy Kassouni
Stayed here for law school graduation in the main ballroom.
Everything was great. The true highlight is the exceptional customer service, from the bar cafe to check-in counter. Nick especially was so conscientious in helping us out with things. These efforts made the stay a luxury stay, and my standards are high to begin with.
Thank you Sheraton, for making the graduation weekend a special one.
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May 2024 by B Dora
The website says parking is free and included, even though it also says parking is $37 and on another place parking is $45. When you call front desk, they have no idea what their website says and indicate they don't care what the website says we should have to call front desk. How absurd is that ...
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May 2024 by Markie Cowans
Had our reservation since January of 2024 and they let us know 2 days before our April 29, 2024 check-in for our conference that they switched us to a hotel further away. Husband called and was told “They overbooked.” We had three rooms booked for our office and had just upgraded one of the rooms to concierge. No mention at that time of overbooking. Why move a January reservation and not a more recent one? Very unhappy and poor customer service response.
