-
March 2024 by Isabel A.
Really shocked at all past negative reviews. I had an amazing service this past month when I went to Pep Boys for an oil change and inspection. Carl was really helpful and polite, made the experience top tier.
-
March 2024 by EJ A.
Worst experience ever with tire replacement. Took my car in at 8 am. I was told we had to order your tire, it will be here in 15 minutes. 2 hours later, I had to get a ride to work. Was told at noon that your tire is finally here. Got a ride after work to pick my car up at 4 pm, and my car had still not been touched . At almost 5 pm, I got my car. No offer of a discount or anything, just a disingenuous apology. If you value your time or customer service DO NOT TAKE YOUR VEHICLE HERE!
-
February 2024 by Tony L.
Place must be under new management based on the previous reviews? Carl was extremely professional, knowledgeable and friendly. Not only that, we stopped next door to kill some times in their parts area and was approached twice to see if I needed help. Highly recommend, coming back. Thanks Carl!
-
February 2024 by Jong Rang
I went to this place to check my car’s brakes. The person at the front desk was extremely rude, and racist. He had a very bad attitude and behavior. They don’t know anything about customer service. The rest of the crew were nice but the one at the front desk who wear glasses is one of the worst people I have ever seen. Pep boys should consider better people than him. One person’s negative personality can impact the whole management.
-
February 2024 by wilburn williams
I was provided courteous ,excellent and professional service by Paul.
-
January 2024 by Seth E
Don’t let the public sitting area catch you off guard…needs work. Been here twice now. Always accommodating and great customer service.
-
January 2024 by Jeremy Long
Was helped correctly. New shop. Not Pep Boys.
-
January 2024 by Aliyah
Booked an appointment a day in advance to check out a car someone was selling me. When we got there they said the person to do it called in sick. They said it would be 1-2hrs wait because they took 2 cars before us. I just left cause I can’t tell the sellers to wait hours for an appointment that was supposed to be set. It would be different if I received a call that they were understaffed but I did not.
-
January 2024 by Dana Milner
Great service, both Josh and Charles
-
January 2024 by John Castro
Nice employees. Witnessed the Service writer assist an elderly woman into her car.Thanks for going the extra mile!
-
January 2024 by Tarra Fields
The customer service was excellent. I felt like the workers there were being honest and truly looking out for my best interest. Im 100% satisfied and will continue doing business there as well as sharing my expiernce with others . Great job Pep Boys!!
-
January 2024 by Waseem Asiedu
I came home to an oil leak
-
January 2024 by Jose Montano
Josh did a great costumer service on my uber inspection he was so thoughtful & professional
-
January 2024 by Waseem A
Great experienceUPDATE: This place asked me to give them a 5 star review, then I come home and oil is leaking from my car...
-
January 2024 by Mikhail Filippov
I do not advise anyone to come to this place and pay money for their poor work! I had a wheel alignment done, after which the steering wheel in my car began to turn to the right when you were driving straight, and when you were driving on a flat road, the car itself turns to the right if you let go of the steering wheel. The next day I returned to have them fix everything and redo the alignment. I had to stand and wait to be accepted. But in the end they didn’t accept me and told me to come tomorrow. I arrived the next day at the appointed time of 2pm. But they told me, unfortunately, today there is no mechanic who does the wheel alignment, come again tomorrow at 2pm. I came here for the fourth time to have everything fixed for me, I was scheduled for 2pm but I’ve been sitting for 30 minutes waiting for them to see me. And I'm not sure that they can fix it, perhaps I will demand a refund of my money.As a result, my car was lifted on a lift and the manager told me that the mechanic would now have lunch until 3:30, I had to just sit on a chair all this time while no one was working on my car and it was raised on the lift while the mechanic ate. At 4 pm I had my alignment done, I had already been waiting for two hours. The wheel alignment takes 30 minutes to complete, I was supposed to leave at 2:30 with the wheel alignment ready, but I left at 4. Moreover. that I came to have a poorly done job corrected for the fourth time. This time the wheel alignment was done poorly again, the steering wheel position for straight driving was set to the left at 11 o'clock. I lost a lot of time at Pep Boys, and I lost even more nerve. I paid $120 to have my wheel alignment done, and now the steering wheel in my car is crooked. I will demand a refund. I don't want to deal with Pep Boys anymore
