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October 2023 by J T
I've never been to a more respectful and polite office. Barrett made this experience a very smooth, and easy one. Thank you Barrett for being so nice and respectful!
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June 2023 by Google user
I was so impressed with this place! Very thorough, efficient and super nice staff! Even catching an error on the referral they received from my Dr. resulting in a corrected referral replacement this time with the correct area to scan. They are really on the ball where it comes to following up with results and official notices to my Dr. I am so happy that I chose them!\\nFrankie B.
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June 2023 by Lona B Creations
I was so impressed with this place! Very thorough, efficient and super nice staff! Even catching an error on the referral they received from my Dr. resulting in a corrected referral replacement this time with the correct area to scan. They are really on the ball where it comes to following up with results and official notices to my Dr. I am so happy that I chose them!Frankie B.
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May 2023 by Christine T.
Cream of the crop!! Referred here by my attorney. Open advantage is so efficient and easy. Check in is a breeze and even when I had my son with me, they let him hang out with them so I could get my imaging done. Of course the imaging itself isn't the most comfortable, but they try their best to make it so by offering headphones with your choice of music, and also placing a pillow under your feet for extra support. After you're done the CD of your imaging is given along with either a beautiful single rose or a lens/phone screen cleaner as a thank you (cute little touch to end your appt!) Thanks for doing what you do!
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September 2022 by Marlene M.
The office was very clean and everyone was very pleasant aside from Mae. Especially Ming and Sheldon. I didn't appreciate how I was handled by Mae at the front desk. She wasn't pleasant at all. She asked to make a copy for of may drivers license and never made a copy, just left it in the copier machine. She also never came back to assist me or return my ID. She was more concerned about talking with Thomas about being a military brat and having throw pillows. Sheldon however picked up the slack, made the copy and also prepared me by telling to me use the restroom, as the MRI might be lengthy. All in all it was a good visit and they gave me a rose with my cd at the end of the visit
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July 2022 by Elaine H.
I am claustrophobic and needed an open MRI. I am a big girl and needed a certain type of device to scan my knee. I attempted another facility and they couldn't accommodate me. I rescheduled to this place and the staff was very friendly and accommodating. Finding the office was easy. Signing in was quick. The technician told me what she was going to do and got me set up with a little bit of adjusting to the knee device and "click" I was ready to go in. She then asked what kind of music I liked. I told her. She gave me a button to push if the procedure was too much for me. I was very comfortable and felt safe. The procedure was loud but then the headphones drowned out the knocks and clanks of the machine. 30 minutes went by in the machine and I was done. Most of the time there was setting me up. I was probably there close to an hour tops. I sat in the lobby about 5 minutes for my CD. When they brought out my CD they also brought me a beautiful orange rose. This was totally was unexpected and made my day. Orange just happens to be my favorite color. Thank you for the pleasant experience.
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July 2022 by Betty K.
They used to have a real open MRI but not anymore. Plus they played really loud disco type music that made my claustrophobia worse. I could not do it.
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October 2021 by Pam M.
This place does not have an open mri! I verified several times, was told yes, definitely they do but I had to split my mri in 2 days. I therefore, (having a 5 hr drive one way) got a hotel room for 2 days & showed up early & guess what...NO OPEN MRI! PRETTY ANGRY....
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October 2021 by Syd D.
I don't typically write reviews but I figured I might as well start. I don't understand why this business has so many bad reviews. I had an appointment with them today that was a self referred appointment and I paid out of pocket and it was a really good experience. I was running a little behind but they were still able to get me in, thankfully. And the front desk staff was very nice and professional. I filled out paperwork prior to the MRI and read through each document and it is all right there in front of your face before you sign it so you know what you're agreeing to. There are no secrets. The two women who were assisting me with my MRI were also extremely nice and accommodating. They walked me through the whole process before getting on to the table and I told them about my anxiety and claustrophobia (because I was in the smaller tube) and they worked really well with me, they helped reassure me and comfort me, and they also let me know at any moment they can stop the exam and get me off the table. They also offered me to reschedule if I needed to. But I decided to force myself to do it because it's been needing to get done. Now don't get me wrong, the machine is loud as hell and really obnoxious. But what MRI machine isn't? And they give you ear plugs and headphones with music if you want. I had my left quad scanned and it took about 25 -30 mins, I had to do five 5 minute scans. I did have to do one more because I moved during one and the imaging was blurry, that was my bad. So we repeated one because the MRI tech suggested it. I don't remember the gals names but they were so very helpful, understanding, and patient with me. I typically get imaging done through my doctors office/hospital and insurance. But this was something that my insurance was not going to cover and my doctors won't order an MRI yet and I'm not willing to wait. So I'm glad I didn't. And honestly some of the reviews on Yelp and Google made me hesitant to go but after I left I wondered what the fuss was all about. I didn't have any issues at all. The paperwork went smoothly, the MRI went well, considering how anxious I was, the payment process was cash only and that was smooth as well, it was $450, they provided me with copies of my paperwork per request and CD with my imaging that I can take to my doctor. They also mentioned the radiologist should have a report by the next day and will be emailing me the results. And I received a hand written receipt for my payment, and I don't understand why anyone would have issues submitting this documentation for taxes or to your insurance company especially if you provide them with your paperwork from the office. And if you were to be audited you have proof from being in their system and a radiology report. So again, I'm not sure what all the fuss was about, I appreciated the experience and I would definitely go back if I needed another self referred MRI and I would recommend others to go as well if you don't have insurance or if you doctor won't order imaging that you are requesting. I think it's the next best option instead of waiting it out and waiting to see if the doctor will in fact order imaging. They do hand you a rose at the end as well, but I said no thank you so they can save it and give it to someone else! I think it's a nice gesture but I didn't feel it was necessary for me to accept the offer. I forgot to take photos, but the facility is really nice inside, clean and organized. Thanks again Open Advantage MRI!
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July 2021 by Hannah P.
Open Advantage MRI is awesome! I have had a lot of MRI's in my life, unfortunately, and I will never choose to go anywhere else after coming here. They made, what is usually an unpleasant experience, as pleasant as it possibly can be! I had to get two scans a week apart and I was worried I couldn't do it based on my previous experiences. Johanna at the front was very helpful and sweet. Jaimen, who sets you up for the scan and does that whole process was amazing as well! She is very kind and comforting. She asked what kind of music I would like and got me as comfortable as possible. I am very thankful for them both and open advantage in general!
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March 2021 by Eduardo S.
I don't write many reviews but this place deserves to be recognized. Although I have medical insurance, this place is much cheaper than what my own KP insurance was charging. MOST IMPORTANTLY, the results came back fast and now after 8 years of suffering with ankle pain I now know what the issue is. I had an MRI done almost 3 years ago and I've have seen many podiatrists since who were either incompetent or did not care to look into my issue and could not solve my issue. Now, I can set up an appointment and tell my podiatrist exactly what to look for. Unfortunately I have to go through my KP insurance. I feel my days of ankle pain are numbered.
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November 2020 by R T.
THIS PLACE IS THE WORST. I went in for my TMJ and my dental specialist gave specific instructions as to what he wanted to see from my MRI. He wanted to see if my jaw's disk was out of place. I got the MRI (had to pay out of pocket) and all the report said was "Disk not shown". The dental specialists office and I called Open Advantage for two weeks trying to get in touch with their radiologist. We were told she keeps trying to call my dental specialist but she never left ONE message. If you want an MRI that actually tells you what your doctor wants to know, don't go here. Once they get your money, all you get is the the run around and ZERO useful results.
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May 2020 by Jimmie K.
Beware this company will not provide you a receipt for services for reimbursement. I was involved in a car accident and had injury to my left shoulder. Scheduled the appointment through my UC Davis health provider and they recommended to go to open MRI because it would be less expensive. I made my appointment, they were 35 minutes late. Had the MRI and then I paid for it using a FSA card. The only receipt I got was from the credit card machine. When I tried to submit this for reimbursement for the accident the insurance won't take it because it's not detailed. When I contacted the company to get a detailed receipt they said they're not able to provide that because it violates some sort of insurance agreement. This was not explained to me. But apparently I signed some sort of document stating that I was aware of this. Of course the document I signed was in a stack of 5 or 6 other documents. The young woman who answered the phone kept saying sorry it's our policy sorry we cannot provide that to you at least it's only $450 you're out of pocket and not two grand.
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April 2020 by Z L.
Great staff great price great service. Best I've ever been too. Admittedly I only had one done at a hospital before this place but I really enjoyed the service here. Way better than expected or better than I heard of anywhere else.
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February 2020 by Live For Foo D.
Don't count on being called in for your MRI at the time of your appointment. I have been waiting for an hour after my appointment was supposed to be. The people at the front counter do not seem to understand HIIPA. I can repeat a lot of people's personal information etc.... just by sitting in the waiting room. Not good.
