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March 2024 by Anshul K.
So, I am one of those people who never complains, let alone write reviews. If I am not satisfied, I just never return to the place of service. However, this experience is so special that I feel the need to let express myself. About a 2 years ago I sent my exotic over to Niello to have insurance covered bodywork performed, got it back and it would no longer shift in REVERSE. Below are a list of facts: 1. Sent to Niello because they are supposedly experienced on how to handle the nuances of exotics. 2. I get a call saying the vehicle is repaired but is no longer shifting in reverse. (shifted fine till they fixed it) 3. I am told by the service guy to send him info regarding repairs and keep them posted. 4. I send my vehicle to San Jose to a mechanic I trust to determine the cause. 5. My mechanic tells me that whoever tried to move the vehicle did not put it in reverse correctly more than one and broke the reverse engage gear. 6. I have him fix for almost $2k, while at the same time messaging my service guy about it. I get 0 responses. 7. I finally give up and show up at the service shop. There the service guy greets me and takes me to his manager. There he admits that he never forwarded my complaint to him. 8. The service manager tells asks me why I did not send the repair info to them (a little odd) and to email him and he would get back to me right away. 9. It has been over a year now since that conversation, nothing but crickets..... 10. I wont name names because it is not the right thing. But there are only so many people at NIELLO COLLISION CENTER. NOTE: I accept complete responsibility for the fact that I should have been an ass and refused to pick up the vehicle till it shifted into reverse. I am too trusting, another one of my character flaws.
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March 2024 by Ethan S.
Here is some context based on my situation. My car was dropped off on 3/13 and my rental was picked up at enterprise the same day. I didn't receive any updates so I had to call on 3/20 (The receptionist said Jeff would call me back but I didn't get a call back that day, which was not a big deal). I called again on 3/21 to get updates on my car. Per Jeff, my car would be finished by Monday/Tuesday 3/25-3/26. I called again today 3/25 and spoke with a receptionist again who spoke to Jeff who stated that the repairs would be pushed back to Wednesday 3/27. I told them this would be a problem because I work Wednesday and itll be difficult for me to even pickup the car during their normal business hours since it is a weekday. I had made sure I was off on Monday/Tuesday so I would have the time to pickup my car on the date I was given originally. As a full time employee, it's already hard enough to get two weekdays off like that. The car will have been dropped off for 2 weeks now if I were to wait until 3/27. I told them as well that my reservation for my rental would expire on Wednesday and that the enterprise employee said any additional days after 3/27 will have to come out of pocket. It's hard to trust what Jeff told me because the date keeps getting pushed back. How am I supposed to know they wont push back the service even further past Wednesday and then it starts coming out of my pocket to pay for my rental? I am unhappy that a date was given to me and that my car wasn't finished by the original date I was told and thats why I am writing this review.
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March 2024 by Beulah Wells
Friendly people, superior customer service and great results. Thank you! Aka Bear Lady
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March 2024 by Artem P.
The Niello team worked on fixing a bumper of my X3 after a minor front collision. Took a bit longer than estimated, but in general the service and the quality of work were great.
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November 2023 by Kristin McGregor
Great customer service!
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October 2023 by Zandarr T
Not impressed with service availability. Called on a Monday and couldn't get an appointment til Friday and it still would have taken 3 or more weeks to get to it. I ask couldn't someone just look at it and at least tell me what part was needed and then come back for a full estimate? That's what another reputable body shop did on that Monday and I was able to come back a day later for a full estimate. The other shop appeared to want my business. These folks did not. I had a neighbor tell me in one minute what was needed , and he was on point.
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October 2023 by Owen Young
Niello Collision Center did a great job with my Audi e-tron! Replaced the rear bumper after the vehicle was rear ended. Friendly service, and they know their stuff.Service: Body & Trim
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September 2023 by Owen Y.
Niello Collision Center did a great job with my Audi e-tron! Replaced the rear bumper after the vehicle was rear ended. Friendly service, and they know their stuff.
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September 2023 by Nguyen N.
Horrible customer service I walk in trying to talk to her she cut me off why was talking to pick up the phone while I was talking communicating with her
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July 2023 by Kyle Nichols
These people are good at what they do and professional. Parts on backorder is a serious issue for car repairs right now, not their fault but something you should be aware of. We had 10 days of repairs, pretty extensive from a bad wreck, but were without our vehicle for 3-1/2 months from parts being backordered. Make sure you double check everything as we were missing a clip in the headliner that holds the sun visor in place and will have to return for them to fix this.
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June 2023 by Lauren Z.
I have taken my BMW in to Niello a few times for repairs after accidents (there is a dark cloud over it apparently) and worked with Jeff as my advisor each time. He has always been more than helpful, communicated with me throughout the process and made sure my car was returned to me as good as new! He's helped me navigate through and communicate with my insurance on where things are at in the process and always kept me up to date. I've been very happy working with Jeff and the Niello team, despite the unfortunate circumstances that have brought me to them. I highly recommend going through Niello!
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May 2023 by Angela D.
I was in an accident and called Niello. They are so backed up they don't have availability until July! But the lovely and helpful woman I talked with was so kind and explained everything about the challenges right mown I'm sorry that I didn't ask your name but thank you so much for your patient and kindness on the phoneb
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May 2023 by C E.
Outstanding service. Process was smooth and worked with insurance company with no effort on my end. Jeffrey Douglass was a pleasure and he was great; continually updated me. Upon completion of the repair, he coordinated with rental company and made arrangements for them to pick up rental from collision center. If I'm unfortunate in the future, no question where I will go to get my repair.
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May 2023 by Marissa N
Our agent who provided estimate was friendly, courteous and efficient. The other administrative staff was very helpful and understanding.We look forward to seeing our vehicle repaired through this collision center.
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April 2023 by Aaron Covarruvias
Great service, excellent communication, and made my Golf look brand new again. I even got my car back much more quickly than I expected. Thanks Jeff and Niello team! I highly recommend Niello Collision Center to anyone who wants the job done right.Services: Body & Trim
