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September 2024 by M R.
Friendly service
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June 2024 by Ron Heuberg
Very efficient
Great service
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March 2024 by sandra bach
Very good service. The lady was very kind and helpful. She answered all my questions ?
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February 2024 by Kenneth D.
The price and their local know-how may be of some value, but the rest? Not so much. Even though the gentleman who attended to me was friendly, helpful, he excluded from the shipping, a personal cosmetic / aerosol can but I came home and discovered that TSA does allow it (in checked baggage) which means their "cargo" should be able to include the can. This now means, I'll be forced to check my otherwise cabin-carry eligible bag when I go to Philippines! (this was the reason I chose to send some items ahead of my trip) Secondly, it's been 3 days since I dropped off my box at the Sacramento branch and it's still not in their system - ...can't be tracked. When you call in, it's no big deal, there's no apologies. They said they'll do something, I should call back again tomorrow or check online before calling in. Pre-call, I attempted to use the IVR to look for my tracking # but before I complete the number, The phone gets disconnected! (tried this several times, same result). These many errors and issues, raise questions about LBC quality of service, reliability.
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January 2024 by Wilmer Cristobal
Lady at the counterm was super friendly and helpful.
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December 2023 by James B.
I can't believe this LBC driver! I scheduled for pick up for 12/30/23 from 7am - 9am. I took a time off from work around that time. He texted me a night before saying " Nobody will pick up your boxes that time" He didn't even apologized in his text message. I read all the reviews here and that what he really does! They go by their own time. I called the customer service and ask about and said why would make the time slot from 7am to 9am available to schedule if this not really the time slot they coming? Anyways, I didn't cancel my pick up - I let him come over to my house. We talked to him that he was rude on his msgs he should say atleast " I'm Sorry, the online system is fuck up!" We asked his name when he arrived here but he turned around and refused to say his name and he said " Bastos pala ako bakot ko bibigay pangalan ko?" He even have guts to say "free ang pick up ng boxes nyo Hindi kasali sa services!! Ang kapal ng mukha nito! I took my time off at work for those hours I scheduled then he would tell me that it's free? Yes, it's free pick up but my time at work is not free!! LBC fix your online services - if the time slot doesn't really exist then don't show it in your website bec the driver has cancelled make they own time!!
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December 2023 by Guest Player O.
I want to give 0 stars to this biz. Planned my day around their 5 hour window pick up time that never happened! mfkcr's didnt even have the courtesy to call me to tell me they're not coming over or be late. Called these idiots 2x checking if they're coming, and the dumb lady over the phone keeps saying, ' oh they late sometimes' , ' they will call you when they're coming'. Unbelievable lack of professionalism as a shipping company. Would rather not use these A-holes but my wife wants me to just use em coz its all in their box n shit!
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December 2023 by Mel Voz
Delivery driver na bastos (rude). He was told to wait as we were getting 3 XL boxes inside the house. Driver left without notice and said he was waiting for a long time when our video camera recorded that he was only waiting for 5 minutes before he left. Napaka bastos pa magsalita at nagmumura. Kaya hindi umaasesno buhay ng ganyang klase na tao.
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November 2023 by Anita Arcelao
Sacramento branch mack road can please update your website open pero closed Naman we drove almost 30mins to go there for nothing. Gas is too expensive to waste for nothing
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November 2023 by Jason Bailey
Always the best deals on shipping to the Philippines good deals nice staff who help with packaging and handling of the boxes
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September 2023 by Oscar Barragan
Great guys and gals will help you ship your family in the Philippines some gifts.
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August 2023 by Debbie Ann Luna
I went there in morning too early because i have to go to work. But luckily a lady helped me. To process an important document I needed to send. She was very nice and helpful. I will definitely come back to LBC.
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August 2023 by Jp De la Cruz
I don't recommend sending your balikbayan boxes here. So inconvenient ??????
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May 2023 by Richard X.
Came here on a Monday at 1:28pm. It seems they were previously open because there were customers standing in line. Someone decided to lock customers in" Fire Hazard" until they left keeping others out until they said with Sign on the door reading will reopen at 2:40. What business does this? This review is being posted to Fire Marshal as well.
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March 2023 by sheila l
Terrible service. They will steal from you so beware sending your package with LBC. Whatever happened to insured packaging? I sent 2 boxes to the Philippines one of the boxes arrived open and it was just ignored. When I filed the complaint it’s been 4 months unresolved. Thieves!!!! Will never use them again!!!!!
