-
October 2023 by Natalie L.
STEER CLEAR IF YOU NEED A CAKE !!! NO COMPREN SUS PASTELES AQUÍ!!! If I could give 0 stars I would. We ordered a cake for my sisters birthday and my mom ordered a mocha cake with strawberry filling and specifically detailed that we wanted cut strawberries in between. We arrive and not only is the cake size wrong but the flavors as well. And when you tell them it's wrong they argue with you!!! They try to tell you that YOU ordered it wrong! We had to argue for so long to get them to remake it and they still gave us a burnt vanilla cake not mocha and the filling was just cream and strawberry syrup. We also walked by the meat and cheese cases as we were walking to the bakery and they had flies What can you expect from a grocery store that has flies in their cheese and meat cases. Maybe a call to the city with pictures of the flies would make these people want to treat their customers better and overall work on their store. Esta gente no mas quieren tu dinero y no toman responsabilidad por sus errores! Nos hicieron el pastel mal y después quieren decir que no lo ordenamos correctamente. Al final nos dieron un pastel nuevo pero estaba quemado y de sabor diferente. Para acabarla cuando caminamos por la carnicería la carne y el queso tenían moscas encima. Tienda ascerosa y la gente mas! Les recomiendo La Viva Supermarket. Estos rateros no.
-
October 2023 by Jesus B.
Compras pescado carne pollo lo pones en el refrigerador y lo tratas de preparar al día siguiente y ya esta baboso y apesta
-
September 2023 by Anna A.
Se pasan. La cajera ni siquiera me dijo hola ni nada que en verdad no me molesto tanto pero lo que si me molesto fue que no me dijo mi total y se me hizo raro, después de salir vi que me había cobrado $7 por algo que no compre. Muy mal servicio. I was charged $7 for items I did not buy, and now it makes sense why the cashier did not acknowledge me or tell me my total for my transaction. Very bad service.
-
July 2023 by Jamal J.
Bad customer service at the burrito stand inside the grocery store , now I know for a fact they are racist, had me waiting and than allowed someone to get in front of me and had a conversation while I was still waiting after just looking at me , than when he said how can I help you he turned his back to me on continued to cook the meat on the grill , I had no choice but to walk out when the guy holds a conversation in his own language and starts laughing , not a good look for the store !!!!!! Highly disappointed because I did like the store but ( NEEDS BETTER CUSTOMER SERVICE !!!!!!!!
-
February 2023 by Lucy S.
Fui a comprar carne y chorizo para una carne asada. Y mi hija le salió un pedazo de fiero en el choriz. El servicio está bien. Pero también no está bien que no se an dado cuenta. Estoy my muy enojada porque mi niña casi se orca si no me di cuenta.
-
January 2023 by Timothy Ryan
I just went to go buy some ice because the power is out in my neighborhood Because of the storm, so it's raining outside. I walk in With sweats and flip flops, And they asked me if I wanted a bag for the ice because they thought I walked up there. They assumed I was homeless. I don't look homeless. I don't smell homeless. My beard is groomed, My sweats are clean, My flip flops are a little dirty because my dog stepped on them, But other than that all they did was judge. The people at the cash registhere's barely acknowledged us. I asked for ice and they just looked at me. I'm pretty sure the one guy told the other girl in Spanish that I can go get it myself. Which is fine, I just asked where it was. And when I asked where the ice was they looked at me like they didn't understand what I was saying. I honestly don't think this place should be open anymore, They treat everybody like s***.
-
November 2022 by Rodney Sisneros
Don't go here, You will get cheated. My roommate, who speaks Spanish bought a piece of meat and paid $25. When I go in and buy the same meat twice the the amount my roommate did and was charged $94. I'm disabled in a wheelchair and don't speak Spanish, it a shame this stores plays these games. My family and I will never go to this store ever again and will make sure people are aware of the dirty, under handed, cheating ways of this establishment.
-
November 2022 by Olga E.
Aweful experience and I will never step foot in this store again. I am Hispanic and speak both Spanish and English clearly. This happened almost a year ago 2/2022 and I thought wouldn't share but I just ran into the pictures of the repeated calls I made and the multiple times these people hung up on me. The cashier charged my credit card twice. She was new and didn't know what she was doing. She didn't think the first charge went through and asked me to swipe again, so I did. Then she insisted I swipe again a third time but the person next to me said no don't do that, you were already charged. This isn't the issue. That night when I got home I realized I was double charged. So I called and that's where I was hung up on. Why?? Because I spoke in English! Yes because I spoke English. I speak clear Spanish and tried to tell the lady that when I called the second and third time but she acted like she couldn't understand or hear me and hung up MULTIPLE TIMES. So that forced me to drive there. She was at the register. I asked her in Spanish if she was the one that answers the calls and she said yes. I told her I was the one she hung up on multiple times and asked for a manager. The boy she flagged wasn't a manager and was equally rude. He too had hung up on me, and he finally told me he wasn't going to refund me anything and can refuse to discuss anything with me. I was heated by this time and went to the little window and two ladies took my information down and apologized and the next day the manager called me after they balanced their register and confirmed that I was double charged and asked me to come back in for my refund. I did go in. The boy that I was told was the manager 1) wasn't a manager and 2) stood at the side laughing. The manager apologized for the cashier, and for the boy and attempted to give me some fruit for my inconvenience along with the cash for the second charge to my credit card. I thanked him but refused the fruit and asked that he talk to his staff about the service and he promised he would.
-
September 2022 by Roberto Leeva
I came here today to get some food from the deli. The food was pretty good. And I had cucumber juice. My plate of food with my drink was $21. Given the times I know it's inflation, I felt like I overpaid for this meal although it was good. Not sure I will come back soon.
-
September 2022 by Kingcar 656
All of there food is really bad and the staff are really rude and they don't give you the same price that is listed
-
June 2022 by Margaret Valenzuela
When you order meat from the meat department they use the same gloves that they grab the meat with To tie up the bag. So the people that don't notice that or don't know any better a quof course contaminating other people. Because they're touching the shopping carts With the raw meat that is on the bags. Also in the hot food department They don't change the gloves either. I saw the lady take raw bacon cut it up and put it on the grill with the same gloves she was making someone's burrito. In other words with the same gloves she was putting her hand in the lettuce the tomatoes et cetera. I brought it up with the manager and they don't seem to think there's anything wrong with that. As a matter of fact they got mad that I said something. I've already reported them to the Department of Health.
-
June 2022 by Sarah S.
Super bomb Not as clean as the one in Stockton ca, but definitely stocked with lots of fresh items. All staff was helpful & pleasant. And our choice of the cold chicken salad was amazing! We picked up pan dulce at the bakery & crunchy tostadas for our chicken salad.
-
June 2022 by Gustavo Zamora
I watched the cook grab a handful of raw meat, then handled the corn tortillas on the grill with the same gloves??
-
June 2022 by P Basanavich
Polluting my neighborhood air at 7am on a Saturday with their leaf blowers
-
April 2022 by Gillian A.
I usually go to Mi Rancho off on Florin for my Mexican grocery needs but I decided to change it up and venture to this spot instead. Store is on the smaller side, but common Mexican food staples and fresh produce are still here. Products are organized neatly and are well-stocked. The items in the panaderia and salsa sections in particular looked pretty freshly made. Was a bit suspicious on how guacamole in a huge tub here can keep a vibrant green color lol, but I guess it makes sense in that with a taqueria area also inside of this store there's a high turnover on these kind of food products keeping them freshly available (very good indeed!). Didn't get anything from the panaderia but I got the salsa tatemada (seemed like a popular choice based off of its lower liquid volume level compared to that of the other salsas) and the guacamole. Wow the salsa tatemada has a delicious roasted flavor and nice tang to it! Satisfyingly spicy as well. It now might be my favorite salsa that I've gotten at a Mexican grocery store. As for the guacamole, it's creamy but a little too salty; good but not great. Overall pretty solid Mexican grocery store and I recommend visiting if you're in the area and need to stock up on Mexican food products!