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March 2024 by Vanessa Sangmaster
I have been coming to this location for YEARS and I never had an issue until today. Honestly I could not believe the such horrible customer service I have recieved. I placed an order on the Kiki's app at 12:50 pm which was a 6 piece wing combo with garlic fries and a side of potato salad. The app indicated that my order will be ready at 12:55pm. I take lunch at 1pm which is literally a 1-2 minute walk. I got to the restaurant just a few minutes after 1pm. My food was NOT was I expected at all. The wings were very dry with barely any sauce on them, and the fries tasted old (even a few of my co workers have said when they order from them it tastes like the food is being cooked in old frying oil) They also forgot my side of potato salad that I had paid for as well. I called the restaurant and spoke to the manager and informed him that I was not satisfied with my order and they had forgot my potato salad and very politely asked if I can have my order remade. The manager literally made it seem like it was MY fault for the reason why the food was not tasty by saying I was late picking up my order therefore of course the food will just sit there. I then asked a second time if my order can be remade and they absolutely refused to remake my order. Yet when I arrived back at the restaurant the manager said the least he can do is make me an order of Kiki's fries which I was confused? You cannot remake my orginal order of wings and fries but you are willing to give me an order of kiki;s fries with chicken? I could not believe it. The manager also said "I don't know if you noticed but we even threw in a few extra wings for you. Okay? How does that defeat the facct that the food was TERRIBLE??? Such horrible customer service I never heard of suge a thing. Why does it have to be THIS much of a hassle to ask for my order to be remade? How is it MY fault that nothing tasted good? The manager then told me that basically if you come on time the food will taste fresh rather than come later. Overall I was just really shocked at the customer service. Never had an issue up until today.
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February 2024 by Jeees S
Well this location went downhill over night with a staff change. Half a container of slaw (paid for a whole container) scrawny pieces of chicken. And a cashier that reverses everything you say. Oh well. The last staff was so great and they were the ONLY reason I returned.
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January 2024 by Alexis Ramirez
Definitely kikis fries are so good, medium size it's oefe t fo one person, serve with fries and chicken good portion for one person, with some dressing on the top of that.
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January 2024 by Jesse Carter
Horrible experience. Food was all wrong, staff was rude and refused to re make the order at first then after they re made it was all hard and dry. Don't waste your time and money here.
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December 2023 by Vinh Tran
Poor Service.
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November 2023 by Raymond Cheung
Always solid for quick
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October 2023 by Nancy Chavez
Quick and delicious! Excellent customer service there!
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October 2023 by Jose J.
I love their food, good customer service. ITables are always clean and cashiers are always happy to help.
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October 2023 by Manny Escobedo
Cool, stop for lunch and dinner.Friendly and courteous staff...Great chicken combinations.
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October 2023 by Yvette Jackson
Over the last year your quality standards has gone down. Delivery orders with day old chicken, chicken not prepared as asked. Seems like whoever is cooking just don’t care about tots cooked to hard bricks to chicken fried to an inedible crisp not tossed as asked. Everything this is expensive and if people decide to spend their hard earned $ with you, care about what you serve them. Don’t serve a chicken sandwich on a burned bun!
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October 2023 by CJ M.
The food is wonderful. I had Kiki's fries with chicken (small) and it was very tasty. Couldn't finish all the fries! Service is "stand at the counter and order." All in all, a very good place to eat if you like chicken & fries. The two sauces they put on the food are well balanced and tasty! Enjoy.
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September 2023 by Priscilla R.
I was looking forward to finally trying Kiki's after seeing so many locations pop up recently but unfortunately, I was pretty disappointed. Don't get me wrong, the servers were nice and very helpful but the restaurant itself looked rundown and kind of old. We opted for the boneless wings and they were actually pretty big which was nice. My husband liked his sweet chili wings but my mango habaneros were a bit too smothered and not crispy enough for my liking.
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September 2023 by Tammy Pittman
When a customer asks for crispy fries and gets half cooked, extra soggy fries that taste like old oil, that's never good. We paid $2 for extra cheese, but got extra sauce instead. The chicken also had the old oil flavor and was tough because of it. This location seems to be very inconsistent, depending on who's cooking. May be around the corner, but I'll order from another location from now on.
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August 2023 by ZR2guy
Great food, love the combination of tater tots and buffalo chicken. A little beat up inside but still nice
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July 2023 by David J.
Great chicken but no ice for sodas for a couple weeks? Come on! Simple fixes remaining unfixed will lead people to head elsewhere.
