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January 2024 by Groovy 2.
Most Amazing experience i've had at a salon ! The owner is so welcoming and down to earth , i was indecisive about my hair and Keela was so patient with me . My hair turned out fabulous & i will be back Definitely recommend!
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December 2023 by Amy C.
CAUTION !!!!! SCAMMING Was recommended to buy due to the alleged quality of the hair but it's not worth the headache ! The owner will create a label online for your package so you will obtain a tracking number but WILL NOT mail your package. My order was supposed to be here two and a half weeks ago & when I go to check my tracking number it says that the order is not in a UPS location. After weeks of specking to UPS customer service I was informed time after time that the package was not delivered to their location and they are unable to assist. The representative advised me to contact the owner ( which I have ) and if they do not reply to get the authorities involved. FALSE ADVERTISEMENT!!
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April 2023 by Dr M.
Normally, I don't post reviews, whether they're good or bad, but this one was just too bad to ignore. There is nothing professional about the owner of this hair company. The owner lacks communication, which is consistent with other posts. She confirmed that hair would be delivered during a particular time frame, but didn't deliver it or follow through with communication. The issue is not just communication, but also integrity. Despite her assurances, she never refunded me. PayPal was contacted to intervene on my behalf. Despite numerous attempts via email, she never responded. It is understandable that life happens. However, her level of unprofessionalism is unprecedented. Don't bother with this company. You'll regret the inconvenience. Other reviews confirm the foolery. Huntee chile... Jesus take the wheel
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April 2023 by Jaya H.
Always good conversation and customer service. Hair always comes out amazing when I come.
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March 2023 by An M.
I scheduled an appointment for my daughters prom. We were there on time. She showed up almost an hour late. Did not wash my daughters hair which had gel in it from the previous week. Sewed cheap hair in her head and put heat on the leave out hair on top of gel. He hair was crispy. The hair that I paid her $290 for she kept in her possession and did not tell me until I contacted her the next day. She claimed she would fix it because on the booking website it states every style comes with a wash, condition & trim. I text her 3 times with no response and finally she told me she was in LA on business. When I picked my daughter up from the salon she was not there. 2 hours after hair was done all the curl fell out and it was unmanageable. She finally gave me the hair I paid for which I now have to pay someone else to remove the worst sew in ever. I'm out of over $600 and did not receive a dime back from her style that she knew was awful because she was in a rush and now to fix it I have to pay another stylist to correct what she messed up. Never again!!!!!!!! No stars would be more appropriate than 1.
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March 2023 by Kay K.
If you're looking for great hair extensions or wigs this is he place to go to in Sac!
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November 2022 by Myisha P.
Customer service is terrible and hair is nappy!! I am so unsatisfied with my purchase. First off it took extremely long to even receive my hair and when it arrived I noticed the hair was really coarse. We washed and conditioned it hoping the texture would soften but this hair is sooooo nappy and coarse. I'm livid I spent this much money on nappy hair. They don't respond to emails in a timely manner and my order took weeks to arrive when it was promised in 3-5 days. I would never do business with this company again. Why can't our people do better. Just sad.
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October 2022 by Brittany J.
I ordered hair from this company on 09/15/2022 and on the website And I selected that the hair be sent to me by mail not realizing that she also lives in Sacramento. Four days go past and I end up not receiving the Hair in the mail and she end up not sending me a tracking number I tried to email her multiple times she said I had to wait I eventually end up communicating with her on her Instagram and her assistant end up calling me saying that they never sent the package there was no communication about this. Keela end up dropping the hair off to my home which I was satisfied with. Three days later I ordered an additional bundle for my trip, I specifically text her and asked her if she has this before I ordered it and she said yes. I text her assistant yesterday and she never replied then I end up contacting Keela on her Instagram and she informed me all of a sudden they don't have it and offered me a refund what she don't understand is I needed that Hair and I did not want a refund she tried to offer me straight bundles when I have wave hair. This is one of the most unprofessional business I have ever been through . I really try to support my black businesses but it's really hard to . Hopefully the hair I purchased and get installed makes up for the disappointment .
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March 2022 by Imani R.
I hate having to leave such a bad review but I had a horrible experience purchasing hair from this company. I had been following on IG for a while and was excited when I saw the company selling u part wigs. Ordering went smoothly even communication to get it custom dyed was good. When it came time to pick up the wig everything went downhill. We scheduled a pick up for a Tuesday at 3pm ( I'm assuming it's gonna be at the store) Then after we confirm she sends an address in Elk Grove. So I tell her if I have to come to Elk Grove I can only do it Thursday between 12-4. She says okay that works. After that I text her 3 times between Wed-Thur am to confirm and see if I need to come at a specific time. Then I get a call thur from her assistant at 11:30 on Thursday saying she wanted to scheduled my pick up and that keela was only available from 5-6. Why tell me okay to my time frame 2 days before then change it last minute because another appointment came up. So i guess my money isn't as important as the other person??? I'm annoyed but I agree to meet in EK the next day at 8am. And then it gets worse. I arrive on time and wait ONE HOUR for keela to finally arrive. If you're gonna be that late at least communicate it. How disrespectful of my time. Then, I get home and my wig is missing a clip! So I reach out to get It fixed. She asked me to meet her again I'm there on time and she arrives ONE HOUR late. And to make matters worse on both occasions she keeps lying telling me she's almost there. Her assistants excuse for her was that "she's busy". So because your busy you disrespect my time? I'm very amiable and had I been asked to come an hour later I would have agreed. Instead I wasted 2 hours of my life sitting in a parking lot waiting... The actual hair, it's decent but not great. Straight out the box the hair was frizzy. And there has been more shedding and tangling than I would have expected for new hair. I'm not new to curly hair so I understand the management. And after the customer service and having my time wasted I will never order again.
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March 2022 by Ashley W.
I don't get the bad reviews I will for sure be back I had a cut and color and we didn't achieve it in my first appointment but she scheduled me to come right back a few days later to get the color exactly what I wanted. Keela was professional, personable and just a pleasure to sit with and chat.
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March 2022 by Jasmine P.
Ms. Keela tried to take off with over $500 of my money. I waited one whole MONTH for my order to arrive and when it didn't I drove to speak to her personally. I told her the situation and she acted like she had no time to speak with me, and walked away without even apologizing for the inconvenience after she wanted to give me hair from the shop which is not even packaged and sitting in the open. Ummm no thanks, just because someone's hair looks good on the gram don't mean they will be a professional, DO YOUR RESEARCH FIRST.
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February 2022 by Sage M.
New location Very nice and relaxing In Elk Grove . Wigs are beautiful, the place is clean and the products work
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December 2021 by Ayesha Smith
I ordered a product back in September/October and still haven’t received it. I wrote the owner on messenger and was given a tracking number for a product that NEVER moved because it was never sent. I sent another message and still haven’t heard anything back. I will NEVER buy anything from this company ever again.
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November 2021 by Nani K.
I got my hair done with Keela today and what a pleasure it was to be a patron of hers. I came in with very thinning hair and left with full beautiful hair. I highly recommend her.
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April 2021 by Jessica D.
I paid $600 for a pre made wig, when I had the impression it was made by Keela. Her hair is "raw hair" and this hair sheds so much and knots easily. I'm trying my hardest to save the integrity of this hair since I paid so much for it but it's only been three weeks and the shedding is insane. Not only is the quality terrible but when I received the wig it was a orange brown ombré color to a blond and the color job was done so poorly, the roots had blotches of uneven color. She did offer to correct it but once I looked at the bottom layers I noticed there were brush streaks. The color was poorly done. If she couldn't dye it correctly the first time I didn't want her touching it the second time. So I took it to another stylist and she said when she was rinsing the hair there was so much left on paint from the first color job. Oh, and to get a a hold of Keela was the worst. I was very convinced that she was definitely the person to go to for a bomb wig but I def regret it! She wanted me to send her the entire amount for the wig and I felt very skeptical because of the fact that that she wasn't replying and had very poor customer service skills. After days of not replying she agreed to meet up with me and that's when I purchased the wig. I definitely recommend going to anyone else but Keela because these units are not worth how much you pay for.