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November 2024 by Joni M.
The store is run nicely and customer service is better than it used to be so I enjoy the experience again! The front staff members are super nice and friendly.
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October 2024 by AREG
Convenient and I'm here way too often.
Not as much selection as other Groce Out locations but it's good.
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October 2024 by Tanner Young
Always cheap prices!!
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October 2024 by DeeDee Lowe
On the way home to Grass Valley, I got off the freeway to find a gas station, but before a found a one, I spotted a Grocery Outlet, so I decided to grab a few items. Walking toward the entrance, there was a gentleman (I found out later it was, Freddie, the Manager of this store) who was standing outside who pleasantly greeted me... what a bright spot in what had been a grueling few days of challenges and record high temperatures... 100 degrees in October.
Walking into this particular store, I was blown away by the well stocked, organized shelves and an array of items to choose from. In addition, a vast selection of higher-end and unique items not available at the Grocery Outlet, I normally shop. Then I checked out the prices... they were significantly less on items I regularly purchase and on many other items, priced so fairly, I couldn't pass up!
As I shopped the manager, Freddie, asked how it was going, if I needed help finding anything... etc. He also asked if would fill him in on my experience and any other feedback I could share... (I had mentioned that I'd never shopped in this store, when I met him outside).
At the register the cashier, Vivian was great, she was super efficient and friendly. I paid for groceries with EBT, all was going well... then I tried to pay the balance using my Venmo account, via Apple Wallet... the Venmo account, which had ample funds available, was declined... then, several more attempts, same thing happened... declined.
The debacle which ensued, taking well over an hour was finally resolved, due to the efforts of Neal, who came to my rescue. He was patient, thorough and tried various methods to resolve the Venmo problem. He even went out of his way to charge my phone that died right in the middle of the process. If it weren't for Neal's consideration and assistance I don't know what I would have done. I have never been treated so kindly by an employee at any grocery store, especially when there's been a glitch with an electronic funds issue...it happens, but sometimes by no fault of the customer's. It was heartening to be respected and listened to. The glitch was figured out and resolved thanks to Neal's help... Later, I found out he's the son of, Freddie, the store manager. Like father, like son. Thank you to the staff at Grocery Outlet that made my impromptu stop one I'll not soon forget. I only wish this store was closer to where I live. With much gratitude... The best to all of you, DeeDee
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October 2024 by Lita C
Prices are higher than other Grocery Outlets, very small store, and limited selection.
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October 2024 by Anna Welker
Found some good deals. The area seems pretty sketchy since Security was at the front door outside.
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October 2024 by Roberto Mendoza
Reasonable prices and excellent products at reasonable prices
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September 2024 by Pam
Natomas grocery outlet hired the worst lazy checkers!! Where is the greet? Slouching and sitting?. Not one word was said to me. She put my receipt on the counter as she watched me bag my groceries and continued her conversation with the other checker. No thank you? What’s wrong with the young checkers nowadays?
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August 2024 by Natalie Meyer (Epiphanae)
Fantastic selection of pet food for cats! And dogs...
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August 2024 by Anurag Khullar
Lots of discounted grocery and fresh vegetables. This place has everything you might need.
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August 2024 by Inez Cegelis
Great prices
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August 2024 by Jasvir Taunk
Good customer service and reasonable prices
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August 2024 by Mandeep Singh
Nice cashier ,speaks gently and respectful
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August 2024 by Suzzette Benson
Staff is a bit rude. Gossiped more with each other than offered to assist customers. Cashier didn't bother to slide my purchase across from the conveyor belt to the bagging area. I had to walk over to get it. So Lazy!
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August 2024 by Maxwell Challender
Lower the cost on food at Bel Air so that people can afford the price on what they're wanting to pay for.
