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April 2024 by Stephen Talley
Very good
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December 2023 by Lauren C
Umesh set up my son's bank account quickly and efficiently. He was very kind and pleasant to talk to.
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November 2023 by Audri Bustos
I am new to this bank. Came here over the weekend customer service is AWESOME!Outside ATM not accepting cash, makes visits super inconvienent!
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October 2023 by Rich A.
So it's Monday when banks are the busiest and this bank has literally two tellers working What a joke. People were walking out left and right including myself, because we were tired of waiting. I.
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August 2023 by Aaliyah’s Lifestyle
From the moment I approached Casey with my concerns, he demonstrated an exceptional level of professionalism and expertise. Not only did he listen attentively to my situation, but he also took immediate action to address the issue at hand. Casey's proactive approach and quick response time were truly remarkable.What sets Casey apart is his genuine care and empathy. Throughout the entire process, he consistently went the extra mile to ensure that I felt supported and informed. He took the time to thoroughly explain each step of the investigation and patiently answered all of my questions, putting any concerns or doubts at ease. Casey's ability to provide clear and concise information was invaluable, allowing me to make informed decisions with confidence.Furthermore, Casey's tireless efforts in gathering evidence and advocating on my behalf were truly extraordinary. He left no stone unturned, leaving me with a sense of assurance that my case was being handled with the utmost diligence and attention to detail. His commitment to resolving the issue efficiently and effectively surpassed all expectations.
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August 2023 by Alejandro Lopez
Every time I go this branch the manager refuse to cash the cashier checks my costumer has give me. According to her she has no money to give to not members thought about getting in account there but I feel discriminate by her and her stuff. Really bad experience every time I gone there
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July 2023 by Joseph Montiel
One teller and one banker to service everyone. Been waiting for 10 minutes and counting. Behind one person. Being helped by the one teller. G1 used to be known for it's service, which helped it stand out, but as of late that isn't the case anymore.1:22 pm on a Wednesday.
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July 2023 by Shirley M.
Been a member of the Golden One Credit Union for more than 50 years!!! Yikes, I'm old...Highly recommend this credit union for excellent customer service!!
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June 2023 by Celeste G.
Everytime i come there is a big freaken line!! I have been here since 1:30 it is 1:53 only 2 ppl at the window.and im still 4 ppl away. There goes my lunch tooo . I see all these signs about hiring then please start accepting applications Jesus
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May 2023 by Thee C.
This location is always clean, lines there move pretty quick and it's surrounded with many shops/restaurants walking distance. By the way Nikolle the bank teller is such a sweetheart, she even remembered me from a previous visit! She deserves a raise for her amazing work ethic and friendly attitude! I wish her nothing but the best and may things continue to go in her favor!
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March 2023 by Amber O
Never enjoy the lengthy wait times at this branch. Only two tellers at the window. today at 12 I saw a long line and decided to pass came back at almost 2p… still a lengthy line. Please hire more tellers you need more to accommodate the members and it’s worth it
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February 2023 by Mike I.
longest time spent in a line lets speed it up guys why does it take so long to process transactions here?...
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January 2023 by Judy C.
The longest lines ever. No matter which branch you go to or what time you go. Why they can't schedule better is beyond me.
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August 2022 by Isabella Hutchinson
This is by far the WORST golden 1 I have been to they have the worst customer service I was not greeted and the lady waved at me to come to the window didn't say anything just told me I can't deposit my full amount really bad services at this location I do not recommend. Also the supervisor the blonde white woman that looks like a Karen is very rude and did not have great customer service. I will be reporting this because they obviously need new workers who have better customer service and actually care about their customers ! I have been banking with golden 1 for 8 years and have never had such a horrible experience. Changing to safe credit union thanks to these two very rude ladies.
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August 2022 by S Naiviqa
Worst golden one branch, don't go here. Takes about 45mins to wait in line. Good luck.
