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March 2024 by Terrial Y.
Called in to confirm my game was ready for pickup. Get in my car to go drive there. And it has been locked up for over 2 hours and has a note that says. Out for lunch be back soon. Who spends hours and hours at lunch just after they told me my product was ready.
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February 2024 by Candis Garcia
It’s 12:00 in the afternoon the website says it’s open already but it’s still closed not only that they never answer the phone all I wanted was to purchase the meta quest 3 that’s in stock and there’s only two left at this location.
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January 2024 by Manuel Deir
Good service. In general GameStop need to update the stores and offers better price than the competition.
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December 2023 by murat Ergin
A gamestop doing its job poorly. I bought PS5 from this branch. A day later, I received an e-mail saying that your order is ready. When I went to buy my product, they said we sold your product to someone else and we will refund your money. How can you sell the product that I bought and paid for to someone else? Or did the branch employees buy my product themselves? Do you intend to sell it to someone else at a higher price? why? This gamestop they are not doing good job, absolutely be careful guys, don’t trust
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December 2023 by Amanda Harkleroad
I had the worst experience with this GameStop team. I ordered a switch for pick up, I needed to change the name to my husbands name. I went online and they said for changes you had to call the store. I had to call the store for 2 days at various times to finally get ahold of someone. When I finally got someone they asked if I could hold while they helped a customer I said that’s fine. I was on hold FOR 30 MINUTES! I had to stay on because it took me 48 hours to finally get a person. When the person came on she hung up on me. So by this time I was insanely ticked off. I called again, no answer, I kept calling until I finally got someone. I explained that I needed to change the pick up name she said you can only do it online I told her that’s not true because the website says to call the store and then she said “sorry” and hung up on me again. I got her name, Tina. When I picked up my item I asked if there was a Tina and I was told there wasn’t one. Not surprised. Either way, dealing with this bankrupt organization was not worth the $25 off. I can’t wait until it finally goes under.
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December 2023 by Mandy B.
I had the worst experience with this GameStop team. I ordered a switch for pick up, I needed to change the name to my husbands name. I went online and they said for changes you had to call the store. I had to call the store for 2 days at various times to finally get ahold of someone. When I finally got someone they asked if I could hold while they helped a customer I said that's fine. I was on hold FOR 30 MINUTES! I had to stay on because it took me 48 hours to finally get a person. When the person came on she hung up on me. So by this time I was insanely ticked off. I called again, no answer, I kept calling until I finally got someone. I explained that I needed to change the pick up name she said you can only do it online I told her that's not true because the website says to call the store and then she said "sorry" and hung up on me again. I got her name, Tina. When I picked up my item I asked if there was a Tina and I was told there wasn't one. Not surprised. Either way, dealing with this bankrupt organization was not worth the $25 off. I can't wait until it finally goes under.
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November 2023 by Adri V.
Came in a couple of weeks ago and Anthony helped me with my ps4 and getting a new game. Was super helpful and kind. Prefer coming here over Best Buy anyway.
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September 2023 by Kevin Esmeralda
Awesome employees, always helpful.
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September 2023 by Sierra M.
Place doesn't open till 12 on sundays fix time on yelp!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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July 2023 by shockblast76 york
Their stock is out of order and I went in there for two games that were on the shelf, but they didn’t have them in stock very deceiving
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July 2023 by Lisa Miranda
Store was clean, manager was nice and helpful.
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July 2023 by fluid abyss
They burned my son alive
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June 2023 by Aron D.
Horrible customer service. I came in looking for a game and went to the counter to ask if they could grab it from behind the counter. Except, instead of acknowledging me like a human, the two employees just continued their own conversation for what felt like 5 minutes. Oh, and I should mention they're conversation was just them talking a lot of crap about previous customers.
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June 2023 by Chad Wider
Havent always had the best experience at this location, but james was very helpful and made it a pleasant visit
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May 2023 by Rae L.
Everytime we try to go they're closed before it's supposed to... wanted to take my child real quick on our way home around 7:30 something and they were already closed... smh
