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February 2024 by Katrina A.
This bitch ass bank is where the old scamers from AD Fiduciary comingle and misuse funds from beneficiary trusts. I believe that it is a common practice to cash checks from an account holder for free, however I went inside to cash a check from my trust here and I was turned away. I was told that I an not a member of this branch. And was left with no option other than to cash a check down the street at a check cashing place where i was then charged $700.00 to cash the check.
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September 2023 by Deborah Fox
It was a nice bank, but it was the wrong bank of that helps.
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February 2023 by Tawni Schultz
My Dad opened a new account here three days ago. After opening the account and depositing money he was told that he could not get a debit card for one whole month. They don't do virtual debit cards either.He delivers granite slabs for a living and is constantly traveling. He had a breakdown in Oregon and needed to spend money out of his account so he attempted to zelle funds to our business account at another bank. First Citizens blocked the transfer, forcing us to call a 1-800 number to verify the account. Not only was the lady on the phone very snarky, she asked him all kinds of invasive questions including "why we were sending Zelle to our own business account" and "what exactly it was for".In the end after everything was verified we were informed that they were still unable to remove the block on our account for 1-2 business days as it needed to be audited by their back office (whatever the heck that is). This leaves my dad broken down in Bend, OR and unable to access any of his money for the entire weekend.I have NEVER dealt with a more incompetent bank in my whole life and this has costed our business thousands of dollars in missed and delayed deliveries. They suggested we go to a local branch, well guess what, my Dad is 400 miles away from the closest branch. As soon as the hold is removed we are closing this ridiculous account.I am in utter shock and disbelief right now.
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February 2022 by Alonzo Chapman
The staff wich consists of Alejandra, Samantha, and their terrific supervisor Jamie were so helpful and courteous. They made me feel at home and as if id known them for years. If your seeking banking professionalism at its finest, i recommend giving them a try.. Thank you ladies..?❤
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November 2021 by Trinity Pasalich
Very nice to deal with
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August 2021 by Randy R
Top level banking services! ??
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February 2021 by Ed S.
First Citizens Bank has been my bank for over 20 years. They have helped me with all my business and personal banking needs. Everyone that works there goes above and beyond what I would expect. They have recently moved from downtown to the Arden Arcade area of Sacramento into a fantastic new building. I recommend them to all my friends, family and business contacts.
