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August 2024 by HH
Very poor service. Had a package that was delivered repeatedly to my location. But I couldn't receive it up then. I had to go through this facility. To pick up my package, they wouldn't give it to a friend even though they had my I. D. I asked him to hold it for the next day, which they agreed to. When I went the next day, they had returned it to the shipper. I had to go through a lot to get it eventually.
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June 2024 by Vlad Plugovoy
Horrible service, they failed to deliver my item. Side gate at my residence was open the driver did not want to come out and deliver to my apartment number.
Instructions were left with Amazon Order when it was placed.
Driver failed to follow Amazon Delivery policy and call customer if any issues with deliver. just canceled the deliver and went back to base. I believe my drop was the last one on route.
Unable to get a hold of driver, or customer service.
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May 2024 by Rick D
one star not deserving. In reference to Tracking # 740314031772 your driver (filipino) is deceitful and a POS LOW LIFE!!! Every package we have received that he has delivered been damaged! It is transparent Fedex hire SCUMBAGS FROM THE BOTTOM OF THE BARRELL. Unprofessional at best.
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April 2024 by dd cherstvy
No printing
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March 2024 by John L Ruben
The Lady there was very helpful. She went over and beyond to retrieve my package after I had given Her tha wrong tracking number. I did get her name but Thank God for HER!!!
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February 2024 by Max Shepherd
Won't send me my package. Refuse to do their job. Lied about coming to my house three times, then lied to Dell about having the wrong address.
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February 2024 by Walter Ford
Not easy to get to but the staff more than make up for it! They were great and easy to work with!
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February 2024 by Mickey Souza
This is not necessarily for just FedEx in Sacramento although it happened in their territory and service area. FedEx says they delivered an electric bike worth almost $1,000 to my daughter who was home and they never got it. The photo was so close to a door that it was non-descript. Filed a claim, but they refused to refund the order, and said to go back to the shipper. Which I did, and was routed back to the delivery photo that the driver took. This musical chairs hand off went around for two weeks forcing me to contact a lawyer.Update - my laywer wrote a note to the parties involved after I wrote in my description to him that that was most likely the fault of FedEx (as they were the ones who last had the item, and that the driver probably was the culprit because of the suspicious photo and the fact that my daughter was home that day with no knock or ring.) I did get a refund after my lawyer's letter. I hope you don't have to go through all this for such shady service.
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December 2023 by Umit Sahin
FedEx driver marked my overnight delivery as delivery attempted but the business is closed and couldn’t be delivered but the business was open and this is a retail store, we got three more packages from other shipping companies same day but FedEx driver decided to mark my delivery as a delivery attempted even though it never happened.When I come to get my package in person to the location at 4 PM, the employee checked it out and said they attempted to the delivery at 10:52 AM but probably they mixed up the suite number wrong, then I said I checked the cameras outdoor and there was no FedEx vehicle at all in the parking lot or street, and then she said that they tried at 8:48 AM that’s not on the tracking history, the tracking history is saying that the delivery attempted at 10:52 AM but I said ok, let me check the cameras for around 8:48 AM and see if that’s correct, another false statement, there was nobody around that time either. They are marking my package as delivery attempted but the business was closed for an overnight delivery, this is unacceptable. I understand, there could be problems and the company may not be able to deliver the package on the scheduled date but you have to put the correct information in the tracking history and problem, horrible management at 3950 Development Dr. Sacramento.
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November 2023 by rakesh narayan
Great location friendly staff ? ?
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October 2023 by L. H.
There is no way to provide information for a delivery with a live customer service agent. Instead they ask you to manage online. BUT it takes 3-5 business days to confirm your address! By that time the package will have arrived on a day we are not available. Ridiculous. That means there's a great chance a package could be stolen.Where is your customer service for specific situations?
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October 2023 by Oleg Burbel
It was great experience going to this location to send back some of the items.
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September 2023 by Lisa H.
There is no way to provide information for a delivery with a live customer service agent. Instead they ask you to manage online. BUT it takes 3-5 business days to confirm your address! By that time the package will have arrived on a day we are not available. Ridiculous. That means there's a great chance a package could be stolen.
Where is your customer service for specific situations?
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September 2023 by Tifanny Espinoza
They were very helpful considering I was having quite an issue with my delivery. All in all the customer service was just awesome! Glad I did business with them. Thank you FedEx.
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September 2023 by GPK
The front desk service women had awesome customer service...she was so funny.
