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January 2024 by Bart G.
I shipped out a small package the other day at a Fed Ex Office near me. I meticulously wrote down the shipping address on a piece of paper and handed to the Fed Ex employee at the front desk. Turns out he entered the wrong zip code and now my package is in limbo. I spent over 20 minutes in automated AI phone hell with no option to ever talk to a person no matter how hard I tried. I was told via the automated system that I would be able to edit the shipping address if I logged in on the Fed Ex website. Now I spent a long time finally remembering my user name and password info. Enter the tracking number only to be told: "Unfortunately we are unable to retrieve Delivery Options at this time. Please try again later." This is not how I wanted to spend my Sunday evening. Now I'm not even sure this will ever get delivered and its an expensive musical instrument valued over $400. Fed Ex employee also didn't ask me the value of the package.. To say this has been a bad experience is a gross understatement..
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December 2023 by Tracy E.
They closed the "case" lol It was delivered (NO KIDDING, to where though?!) the delivery picture was taken in an unknown location, NOT MY RESIDENCE. I assume all of the lost revenue is passed on to the consumer, time for a real investigation, this is fraud at best! Fed Ex shame on you!!
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November 2023 by Courbet A.
Great Prices on Larger and or Heavier items. Always staff available to help So wait times are shorter
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July 2023 by Melissa O.
This location came through in a pinch! In less than 10 min, I was able to use their self-service print and lamination services to print signs for a nearby event. They smartly had their print and go instructions at the register. This saved so much time since the one employee was helping a customer with their shipment. I appreciated the employee coming by to check on me. Super great service!
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June 2023 by M Z.
Frank was extremely helpful! We were able to print our documents quickly and the service level was A+.
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May 2023 by Courtney S.
My experience is always positive when visiting this location. Employees are friendly and quick to help. They also have a good selection of office supplies! Would visit again!
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January 2023 by Amanda A.
I tried more convenient locations to where our job site was. This location made everything easy! We had international accounts and Noah was so helpful if there was trouble. Other locations had so much trouble. Although, those other locations always had great service, and did great with packaging, and incredibly nice employees, they couldn't figure out the shipping accounts as simple. It's great to build a trust to know you can count on great prints and everything to be shipped correctly! Thank you for all your help for the past couple months for this project :)
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October 2022 by Addis G.
I'll be sure to avoid this location if I'm able to -- I tried my best to be polite but provide enough detail when I first called for help on a delivery, the man that answered had the most subtle nasty attitude talking to me, letting me know that this is just a print and ship location but that is why I asked if my question could be answered in the first place. And when I came in to pick up my package they were not friendly either. Definitely need to watch how you talk to people.
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October 2022 by Richard S.
I went to this location purchased a birthday card for my daughter for her 21 st birthday . Placed 200 dollars in it out here birthday gifts in a brand new FedEx express box. Once the card was written we sealed up the package I assumed it would be safe. I have shipped hundreds of packages with more valuable items than 200 bucks. But not from this down town location in Sacramento. Well after the we get the items packed. And closed up I watch all the labels placed , the package sealed. It seemed very professional. Well the package cost $150.45 it arrives but my daughter says I think someone opened the box . Well it clear they did , they opened the package , Opened my daughters birthday card which was in a green envelope that said happy birthday love mom and dad. They opened the green birthday envelope, took out the money placed through away the green envelope , And then put the empty birthday card back in the box without the green envelope they opened to take the money. they taped the box closed ( see inset photo) The only person or people who new there was money in the card and the envelope was the guy who sold the card to me and watched me pack it. So my advice don't use this location to ship anything of value. It will probably get stolen from this location. Look I know I was probably stupid to pack it at the store in front of anyone , but you just don't think as soon as you leave FedEx , the shipping company's employee at FedEx is going to open up your gift and steal it.
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October 2022 by Shane M.
Excellent printing services. There was a misunderstanding about a large print order, and the staff went out of their way to fix it quickly. Great customer service. Also, they have an excellent selection of paper.
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September 2022 by Parankush B.
Beware of the Sacramento FedEx office. They have consistently "lost" my expensive orders. I now have to routinely led vendors know to not use FedEx here. All my neighbors have had similar issues of package loss as well.
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September 2022 by Isabella B.
I've been to a few different FedEx locations but this spot is the place to go! Noah has helped me the most with various print jobs and is simply the best. The entire staff is always fast, friendly, and knowledgeable. Occasionally even drive out of my way to stop at this location because the service and interactions are just that iconic.
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August 2022 by Ms. Krystall M.
Needed to ship a large amount of items to various people statewide. Kiya was amazing and helpful while staying patient. She made a painful experience worthwhile. Her manager Robert even provided us with shipping account information to make this process easier the next time. Will come back. Oh and Noah was helpful too. Called to ask questions and get a quote very helpful people
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April 2022 by Margaret M.
This place feels very "Sacramento." I come in here literally only to use the printers and do happy returns and they're still over the top friendly.
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March 2022 by Ella H.
Noah was a super friendly and efficient worker at FedEx. Appreciated the tips on what I needed printed and the quick turn around on the completion of the project.
