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November 2024 by Iman Villasaldo
Duane's Body and Paint delivered exceptional service. I accompanied my mother to have her vehicle repaired. The customer service was impressive. They did a fantastic job, restoring the vehicle to pristine condition. Additionally, they thoroughly cleaned the interior, leaving it spotless. My mother was thrilled.
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July 2024 by Andrew Webre
I took my car here for some minor cosmetic damage. Everything fixed good as new. Satisfied customer!
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July 2024 by Reed Nicholson
Great experience! Friendly/knowledgeable staff, clean shop, fast service. Monica, Alex, and Hector really made me feel like family :)
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July 2024 by brianna washington
Everything was fine until it wasnt.
Document EVERYTHING before taking your car to them because they WILL try and cheat you.
I met with Zach as my estimator; wouldn't really recommend working with him. He makes implications that customers are liars, trying to get over on their shop.
I was in a wreck, for which I was deemed not at fault.
I was hit on my front right side (near my coolant reservoir).
The morning after the accident, I found a puddle of my coolant on the ground, underneath my car, on the impacted side of the car.
Prior to this, I had a set repair date with DBP of 6/18.
However, after my observation, I immediately called my insurance adjuster and let her know this car was unsafe to drive & why. She agreed, and helped with the arrangements for early pickup with my rental.
After picking up my vehicle today, while the inside & out were wonderfully cleaned, my A/C would not cool down.
My reservoir is slightly over half full ... my A/C was fine & now it's not.
So I spoke to Zach and he tells me "what's impossible" and that my malfunctioning A/C is not due to the accident.
Then he says it's up to the insurance company to decide and from there they add it on the ticket, but more than likely the answer is no...
So of course I speak to my insurance & let them know and she tells me that she and DBP are in cahoots together and she will take his word over mine, EVEN THOUGH she already documented and acknowledged my safety concern.
So not only can you not trust CSAA Insurance Group via AAA, but you cannot trust Duane's Body & Paint either. They do not value their customers or remain mindful of their experiences with their auto accidents.
I went in with A/C, came out with hot air.
I don't want money or anything else. I just want A/C for this 100+ degree weather for my daughter and I.
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June 2024 by Mark Elliott
I've taken three Tacomas to Duane's for accident insurance covered repairs over the last 25 years. Honest, upfront, timely, quality work every time. For truck #3 I asked Hector about fixing an unrelated(non-insurance) crease 5" x 1/2" deep in the top half of the right front fender behind the wheel well. He gave me a reasonable price but I didn't pull the trigger. 4 days later when I picked up the vehicle I noticed they had popped out the crease such that the fender was 85% better than it was, unnoticable at first glance. You will not be disappointed. 6 Stars!!
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May 2024 by Debbie Reynolds
This shop was on a list from my insurance company. The did an excellent job. Superior customer service and how embarrassing that they gave me my car back cleaner than when I left it ??
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April 2024 by Shawntau Battle
The before and after pictures! They absolutely fixed my car above and beyond my expectations
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March 2024 by Stephanie T.
I highly recommend Duane's! Everyone needs a reliable auto body shop and Duane's is first class. They are professional, organized, thorough and the place is clean and neat. Many thanks to Zack for his help through my son's car which was in a fender bender. We're lucky to have a highly reputable shop in the neighborhood!!
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March 2024 by Jodi W.
Took my car here to get repaired after it was damaged in an accident. From beginning to end everyone was so helpful and kind. They made everything so easy and helped me get set up with a rental while my car was being repaired. They really made me feel comfortable and sent updates on my car via text. When I picked up my car it looked so good! They did a great job. They even cleaned the inside out and vacuumed.
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March 2024 by Raquel W.
Omg where do I even begin with you guys. We came in to get our grand Cherokee jeep fixed because it was vandalized due to a break in. Alex and Matt helped us out. We were mainly in contact with Alex but both were fantastic. You guys are so professional. When we got there, everything looked so clean and organized. It's very appealing appearance wise and it definitely matches the level of professionalism they give you. They kept us updated on everything, changes in prices, ordered parts, changes in time for pick up. Alex came out in a timely manner to look at damages. He was very nice, great energy, very professional. They were able to get us in, in a timely manner to get the car checked/quote and to get it repaired. We were so pleased. They finished our car early. I love that they text you as well because sometimes I wasn't able to talk on the phone. My car looked AMAZING. It looked like they waxed my car or a new paint job. It was so shiny and I only got the two doors on the passenger side fixed. They deep cleaned the entire car. It looked brand new y'all. I'm just in love with them and I'm car looks beautiful. You guys hit them up, you won't be disappointed. Tell em Rocky sent you !!! SN: I only leave reviews on Yelp when I'm HIGHLY impressed with great service because my job is customer service. When I come across phenomenal service I have to leave a review. It's only right to share and give ppl their flowers.
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March 2024 by Linda Kessler
Omg, best customer service and best work in my 68 yrs ever with a business let alone repair shop!!!
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February 2024 by K D
Professional and very kind. I went through the other party's insurance, but Duane's still made sure that I was kept up to date on repairs and adjustments to the estimate. They coordinated with enterprise for getting my rental and were even finish ahead of schedule!Full disclosure, my car was a mess, lots of long hours of travel with a child every weekend... it was a mess and the guys detailed the interior. Embarrassed but greatful. Definitely would recommend Duane's for any body work.Thank you!!
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February 2024 by Max Stephenson
We had two cars that needed body work on the same day (accident for car # 1, water damage for car #2). They helped us work through the complicated dynamics involved when all your family's transportation goes askew.The woman who worked up front was so hard working and got so much done. Hector helped us diagnose and fix problems with our subaru that occurred while it was at the shop at no cost to us (rear air suspension kit stopped working so back door would not stay open without manual assistance).We were so happy with our experience during a really stressful time and would happily recommend them to family or friends. Thank you all so much!
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January 2024 by Deanna Quok
I've had to take my vehicle in 3 different times, and the staff are great. Their body work on my vehicle has been impeccable. Wouldn't take my car anywhere else.
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January 2024 by Samantha Fernandez
I chose this place since it was in my insurance’s network. I wasn’t sure at first since it didn’t have top ratings. I previously took my cars to Kniesel’s but I wish I had known about this place sooner because I would have come here every time instead. My car had damage on and around the right front quarter panel from an accident and the whole right side looks amazing!!! My car now has a “good side” for photos. ???? I am so satisfied with the work done to my car. My representative was Zach who didn’t seem to be much of a people person over the phone or in person. Alex checked me out and he was very kind and more open to interaction. There was constant interaction via phone from the moment I scheduled an estimate. Contact to confirm any drop off and or pick up dates and times. They also use a system called CarWise so you can stay updated with costs and know where in the process your car is regarding service. The front lady is very friendly and accommodating.They work with the Enterprise located on Broadway to switching to or front a rental is seamless. I was able to drop my car off at Duane’s, pick up the rental from there, drop the rental back off at Duane’s and get my car back. Such an easy process for what can be a stressful event.Not only was the outside shining, the inside had been cleaned also which I appreciate because I didn’t have time to do so before I dropped it off! I frequent the car wash multiple times a week and clean inside and out of my car, so for them to do that upon return was a great surprise! I’m sad to know I can’t go through the car wash for 30 days while my car “heals” but it’s worth it considering the past work I’ve gotten done elsewhere! Super grateful for their time, patience, and great work! I would recommend Duane’s if you don’t know where to get your car repaired!
