-
February 2024 by Brandy R.
If I could give this place 10stars I would! My fiancé and stopped by Devons to look for his wedding band, and the salesman Oscar went above and beyond to make sure we found the perfect band. One thing that stood out about this store is, during our first visit we were not pressured/hassled to immediately make a purchase. After shopping around, I came back a few weeks later to purchase the ring and the price was the exact same! On top of that, since the ring had to be shipped to the store and our wedding was a month out, Oscar and his manager did a rush order for us to ensure we had the ring a week before our wedding date. Thank you Oscar for your superior customer service!
-
October 2023 by Afton T.
Dream team! My fiancé and I purchased my ring May after getting engaged in Hawaii. From the moment we walked in we felt comfortable. Oscar was amazing, very knowledgeable and found the ring of my dreams. We purchased the warranty with my ring and band. I've taken it in on 2 occasions to get her cleaned with no issues. Kind and friendly each visit. Just picked up my ring from getting it soldered together. She's a beauty. Thanks and I look forward to many years together!
-
September 2023 by Kaushik K.
All praises. Sam was the man. He helped me get the Rolex I wanted and was always on top with communication. Once you get your name down then it's all about waiting. Finally the day came. Thank you brother for all the help to get a 2023 DateJust.
-
May 2023 by Anne M.
This friendly team listened and located the diamond that I was looking for! Additionally, they provided a more reasonable and fair price compared to a major competitor. I only have good things to say and I highly recommend them.
-
November 2022 by Ashley Davis
This place has the best customer service! I lost the Gem on my wedding ring and even though it was a month past the warranty they replaced it for me anyways with no hesitation and then when I wasn't in love with the one that got put in it I offered to buy one and asked if they would just put it in the set for me. And once again with no hesitation they did replace it and did not even let me pay for the new one. I was so surprised and thrilled with how helpful and kind they were. It was really a wonderful experience and because of it I will definitely come here in the future over somewhere else. ?❤️???
-
February 2022 by Peter W.
Excellence. Really happy to be among the long time customers visiting the store. Whither to make a purchase, repair, have something made or just to look at new merchandise, new and continuing clients are always treated as a part of the family. Thank you John!
-
February 2022 by Sheila B.
Picked out a surprise gift for my fiancé from here and received amazing service by the wonderful staff. James helped me pick the initial piece, Tom helped me resize it a couple days later. The resize was initially quoted for 7 days but ended up being finished in 4 which was nice. They were very educated in their pieces and offered a lot of insight that allowed me to make the best decision. And, I didn't feel any pressure to overspend which I value. You can really tell they care most about providing top tier service. I'm definitely looking forward to coming back and picking out a piece for myself soon!
-
February 2022 by BM
When me and my partner came here to look for a ring, we were treated incredibly rudely. The person "helping" us didn't know what a salt and pepper diamond was and would answer my questions like he couldn't bother with them. We are never going back and would suggest folks stay away too.
-
December 2021 by Alicia Bustamante
We have had multiple experiences at Devon’s jewelers and every single one has been a very pleasant one!! We have come in contact with several of the associates and they have all been knowledgeable and kind. We have never felt any pressure to purchase anything or made to feel bad just trying stuff on. This last time I took my rings in to get cleaned and spruced up and boy do they look great!! Highly recommend this location!!!
-
December 2021 by lacey igou
I have had the best experience with DeVons and Scott has always been my contact who has helped me. He is super communicative and has helped me get the best gifts for my team and delivered the best customer service every time. I really appreciate it!
-
December 2021 by Marlene Martinez
James took care of getting my rings and earrings cleaned. Very attentive and explained the warranties for my jewelry. Thank you
-
December 2021 by Rachel Jackman
Customer service is great. 3 star because they don’t carry Rolex watches. I had to go to Roseville.
-
December 2021 by Stacy Martin
James was very professional in helping my husband out.
-
November 2021 by Tim Peel
Had a very nice time working with James, Shawn and John during my few visits this past week. I first visited with a style of ring in mind and lo and behold they had it. I bounced around to other jewelers in the area throughout the week and could not find anything that compared. Devons came recommended by my dad who has been helped by Tom for the longest time so I was happy to meet him too.Besides the ring being amazing, the support and attention was unlike I experienced at the other places I tried. Looking for a ring was a drag everywhere I went, except Devons. Finding a ring was not a long, multi-hour drawn out process like it could be at other places. I didn’t have to wait 10 minutes every time I made a comment just for someone to go in back and grab other stones or bands. I know the staff at Devons has patience for customers who do take their time, but I appreciated that they did not waste time with me. I went in knowing nothing about diamonds and was educated quickly and thoroughly enough that I did not need to waste time with re-educating at other places. I didn’t feel like they were babying me through it by saying the same thing over and over again or saying clearly obvious things when comparing items.Very satisfied with their team members, the service, and the ring. Will 100% be back for the wedding bands and more.
-
October 2021 by Rachel R.
Very professional and helpful staff. Jessica immediately greeted me when I walked in and answered all of my questions about my broken chain. Shawn was able to fix my necklace for me and got me out of there quickly. He also was extremely welcoming and knowledgeable. Overall amazing experience. 10/10 customer service.