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January 2024 by Tate
My favorite drug dealer, they get me the quickest hookup
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October 2023 by Karen Willrich
Employees are very friendly and kind!
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September 2023 by Sarah D.
This CVS pharmacy is not entirely trustworthy.My prescription 'D' is constantly tampered with (e.g. despite in tablet form - crumbles to pieces, now has a strong/repugnant stench.. similar to nail polish?! Now has an extremely noticeable, overall different effect).Spoke to Pharmacist Andy Diep, whom informed me he's the one to regularly fill this medication... But yet Kenneth Pham appears on the prescription label??!!
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June 2023 by Louise E.
As always, the cashier (this time it was Corynne) was knowledgeable regarding the deals and coupons. It was a quick and smooth transaction. I love this CVS branch.
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February 2023 by Gene L.
Sign outside says photos. Kiosk inside says "passport photos". Guy at register says "we don't do passport photos". I feel lied to
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June 2022 by Azi S.
The worse service they provide, my son got ear infection, antibiotics medication was prescribed by his doctor, the CVS delayed saying it will be ready tomorrow each day were telling me the same thing And after five days when the infection got worse and worse they transfer the order to other store, my son went to the emergency room. They look like unprofessional. Just playing with health issues,
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December 2021 by Kristal B.
I'm a business owner who purchased a pack of vinyl gloves for approx $12. It is the very end of the year in fact it is December 28th so I have sent all of my receipts already to my accountant. Today I realized I had the wrong kind of gloves and tried to exchange them in the store. I was told that not only did the girl not know her manager's name but that there was no manager available and that there was not another single human being in the store that could help her and that she was brand new and told me that there are absolutely no refunds without a receipt. The CVS return policy States withhout a receipt you would get store credit however they refused to even exchange my items. The employee at the front said she was brand new and couldn't even tell me what her manager's name was. When I called corporate they transferred me to a 3rd party vendor who couldn't help me at all and the employee that I spoke with at customer service couldn't tell me what the return policy was either. This is absolutely appalling to me. If I was trying to get money back or if it was an item that was a lot of money I could maybe understand however this is a $12 item that I was trying to exchange in store. I will be leaving the store and taking all of my pharmacy needs from there as well
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September 2021 by Stephanie R.
I have had experiences in this store where clerks/employees were actively trying to *not* help me as a customer. They didn't want to give me a good customer experience, they just wanted to be right. About something that can only be described as a customer service experience. One that should be made positive not where THEY PUSH AGAINST the customer, me, being helped appropriately. Regarding me getting a refund or just do an exchange on a pair of broken sunglasses that are identical to a pair/ brand that they carry that I bought in that same store. They break a lot and so I keep the tags to do exchanges sometimes and I have done it several times in the past but the guy didn't listen to me. He told me "I am really strict" while * leaning forward to try and look down on /at me and shut down the situation. He kept saying it'd be a manager situation but indicating he wouldn't help me or call one. I explained multiple times that the glasses are obviously identical and I have done this several times before and he just kept repeating about it not being possible even though I've done it several times before. He really didn't wanna call the manager even though I told him this was a routine thing I've done twice before at the store already, because the sunglasses break pretty easily. I had to insist he called the manager to help me because he didn't want to. I don't know if it was sexism or what but he was genuinely annoyed that I was able to get the manager to do the refund. He was so rude that I actually voiced aloud to him that he really didn't want it to work out for me and he just sort of like made a sound and didn't do anything. The manager came up and immediately rectify the situation and the guy was so annoyed. What awful customer service. I'm not sure how much was general sexism and just not wanting to help me bc I'm a woman? but he was definitely condescending. Why not offer to help and I hope that it'll work for me? Why not be positive in the face of customer service? What a jerk.
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August 2021 by Mike Hammer
rudest manager I've ever dealt with Renée could not take the time to explain CVS equipment in the photo area , telling me "it's not that difficult "
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August 2021 by Bobbie W.
I took my reluctant neighbor here for a COVID shot because they said no appointment needed, but they made it very clear that they want you to make an appointment, and if you don't, you MAY get a shot, if they have enough. We stood in the COVID line and were ignored. The lady was there and she left at 4:00 with us standing there like idiots. Everybody saw us. Nobody said anything like, "Hey, the lady isn't coming back. She went home for the day." People were just rude.Do yourself a favor and go to Rite Aid for the COVID vaccine. They are friendly and they don't such short hours. If they are open, then you can get a shot without feeling like your putting them out because you don't have an appointment.
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July 2021 by Joan W.
Just walked in to get my first COVID vaccine shot. SimpleEasy FastNo appointment And clean
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February 2021 by Katie M.
Dog poop in the isles. So nasty. Don't let people bring in their damn dogs! It's a pretty dirty store I'm general, but dog poop is a new low.
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January 2021 by Kathy Staton-Hedgpeth
They are great quick efficient
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April 2020 by Michele B.
For the location at 2636 Marconi Ave, Sacramento, CA 95821 This is just to let people know, especially if you don't want to be out in public for long because of the Stay and Shelter (coronavirus) directive, not to go to this CVS. The last two times I've been there, the first employee wasn't trained to use the money order machine. But this time, I understand it wasn't their fault, but I was basically asked to leave after handing them $723.84 plus the money order fee, in cash, and just come back later when the machine worked..... Yeah. I didn't even have a receipt. The second employee did write one out but balked and wouldn't make it for the actual amount. She just hastily scribbled $700, rather than the $723.84. This was for my 80 year old mother's rent. And the girl only angrily changed it to the right amount AFTER my 80 year old mother came into the store, with a mask on and everything, risking exposure. Yes, things happen, but to act defensive when I ask for a receipt and at no point just say, sorry, I know you've been standing here for 45 minutes...? Come on. Is there NO customer service anymore. I was understanding. Train people. Let the customer know they're appreciated. And don't do stupid stuff like ask them to just, chill out, and come back later with no proof that you've paid. I had to actually ask for the one money order that they were able to print. All this with a mask on. And no, the front cashier had no mask or kerchief. Nothing. People should have some training in how to be understanding or at least professional. NOT HAPPY. I can't even reach a manager to express my opinion. And the website is very antiquated. So that when I try to leave an email, I have to actually remember my stupid password for a site that I would never use. Save yourself time, aggravation and insult. Go to 7-11 if you must get a money order.
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March 2020 by Jeff Eagen
fast service friendly knowledgeable staff
