Crossroads Trading is a store that offers an alternative to fast fashion and luxury markets by allowing customers to sell and buy secondhand clothes. Selling is by drop-off appointment only, limited to a few spots each day, and customers are advised to call ahead to schedule. The store's approach to buying clothes is based on the workers’ choice rather than a strict code, meaning not all items are accepted, and there can be inconsistency in what they purchase. Items like new with tags are accepted without proof of purchase, but payout amounts vary, often offering a small cash sum compared to the item's original price. Customers have shared mixed experiences: some received a fair percentage of their items’ value, while others felt the payouts were low. The store's selection of trendy and quality items can be limited, with racks sometimes appearing empty and less variety than expected. Despite some complaints about the selling process, many appreciate the store for its good deals on quality brands, such as Levi’s and Good American, often priced significantly below retail. Customers enjoy finding new or gently used clothing at affordable prices, and some have found valuable items like designer shoes for a fraction of their original cost. The staff is generally viewed as friendly and fast in their process, with some recommending bringing in multiple bags of clothes to increase chances of acceptance. Overall, Crossroads is seen as a convenient place for secondhand shopping and selling, especially for those who know what to look for and are patient with the process.
