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September 2023 by Thomas Cilluffo
Great grop of people that work hard for you in every aspect of insuring you!
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February 2023 by Kristen Baker
Tammy went above and beyond as always in helping us with a change in our insurance coverages which was not easy. If you are looking for a company that cares, actually answers their phone and gives great customer service, this is your company!
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February 2023 by Kristen B
Tammy went above and beyond as always in helping us with a change in our insurance coverages which was not easy. If you are looking for a company that cares, actually answers their phone and gives great customer service, this is your company!
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February 2021 by Frank Gonzales
So in the beginning of august I asked my agent to remove an old vehicle from my policy and add a new one via email. No response. Decided to give them a call. No answer. No call back. 2 weeks later they finally responded and started to ask questions about the new vehicle only to not respond to my response for another 2/3 weeks. I was calling every day emails were being sent every day and they wouldn’t respond. I decided I was done with coremark so I searched for different insurance companies and found one I liked. So I emailed my agent on 09/14/2020 telling them I was canceling my current policy and moving to another. I also called and you guessed it no answer so I left a message. (Still to this day I have not received a response from this person.) Late October I received a bill from my old insurance saying I owe them for October. I told them no I canceled it in the middle of September. They were not aware that I canceled. So the person I was working with at coremark didn’t cancel my policy. So now I’ve been back and forth with my old insurance since the beginning of November to now. Thanks COREMARK. I will never recommend you guys to anyone.
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November 2020 by K Herrera Gmail
So friendly and helpful!
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November 2020 by A khan
Good service and quick response
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September 2020 by Rock
Good service and quick response
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August 2020 by Joe F.
When I complained about the treatment we received from one of his agents, Dan Betrand, CoreMark's President, sent this is the email: "My name is Dan Bertrand and I am (Person 1's) business partner. I have known (Person 1) for over 20 years and know him to be the most decent, honest, generous, caring, faith-based and family loving person I know. I am honored to be his business partner. We as an agency take pride in helping clients of all sizes and handle over $55,000,000 in premium annually without issues like the ones you have experienced. $55,000,000 is not a typo. We take pride in owning our mistakes and I suggest you do the same." Except they wouldn't own their mistakes. When our agent left, they moved us to someone else with no notice and stopped sending me emails because I complained. Instead they sent them only to my partner. Since my partner doesn't handle insurance, I didn't get notice of our workers comp audit. I was the one who initiated the relationship and my partner never made decisions on these matters nor engage in any correspondence except to request certs. Things got left undone and cost us money. When that agent left, they moved us to one of the partners with no notice and had to deal with a very rude customer service rep who specifically refused to acknowledge that she failed to 1) send me - or even copy me - on the emails, 2) reach out to us by phone when my partner didn't reply to the emails (she thought i must have at least been copied. For the CEO/President of a business to brag about the character of his partner, and about his revenue and therefore his wealth, while berating a tiny family business struggling to survive for not owning up to our mistakes is the MOST egregious example of arrogance I have ever witnessed in 30 years of working for 3 Fortune 100 companies (in the insurance business!). I simply could not believe the lack of self-awareness and aloofness from the needs of their clients. Breathtaking. I went from there to deal directly with a carrier (BiBerk), where all my service is entirely online. When I need a cert, 2 seconds online. Workers Comp audit? Automated. I am 1000% relieved. I am done with useless middlemen. The attached email exchange is between myself and Mr. Bertrand. ALL of the paperwork, ALL of the emails that they only sent to my partner, ALL of the responses Mr. Betrand's company mistakenly sent to my partner and not to me, EVERYTHING is basic tasks that BiBerk automates. Automatic. No responses needed from us and when needed, it comes in an email with a link to our online account and we take care of it in 2 seconds. The $55 million man has not spent money on technology to make his clients' lives easier. He will tell you they instead provide "personal service". Insurance agents for small businesses where all the policies are standardized should have been disintermediated 20 years ago. Instead they get commissions from the insurance companies for doing next to nothing except being a bottleneck for convenience.
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September 2018 by Jeff Liebig
We have been working with Cerrina Jensen for our firm's benefits and the service and knowledge has been outstanding. I also refer all my clients to her for their insurance needs and they have all been served extremely well.
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September 2018 by Micah Gilmore
I have worked with Cerrina Jensen and she is great at her job! She has helped my business with insurance and workers comp policy. She is a professional who cares about her clients and has been a great resource to me and my employees. I am glad we have Cerrina on our side and I highly recommend her and Coremark.
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September 2017 by Amy Heiser
We started using Core Mark about an year ago. The service we have received from Cerrina and her team has been amazing. Any time I have had any questions she has been able to help me in a very timely manner. Our employees also have access to her and she is quick to give them help and assistance. I would highly recommend Cerrina if you are looking for great service and assistance with your group health coverage needs. We just finished our Open Enrollment process and it was very simple. We never heard from our previous agent after we signed the contract. We were contacted several times thru the year just to check and see if we had any questions about our benefits. When we had new employees to add they took care of everything! Amazing what a good agent can do.
