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January 2024 by Byron Brenes
These guys were so good despite the stress and expense that comes with dealing with a car accident and dealing with the Tesla insurance. I hate Tesla insurance I don’t recommend anyone ever getting it. Waiting for the Tesla parts and firing my previous mechanic shop that was going to do the insurance work was a set back and very frustrating. Luckily I found Capital collision and the service was excellent. Rebecca was great she was attentive, communicative, and really helped ease my anxiety. It was a bad experience, waiting for the parts with Tesla cars, but capital collision made it as easy as it could possibly be. Thanks again highly recommend them.
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January 2024 by Amani Borders
While three weeks is not a bad turnaround time for vehicle repairs, my promised completion date was 12/20 (a two week turnaround) and I was looking forward to traveling for the holidays. Unfortunately, I didn’t receive an update until 12/26 to let me know my vehicle was almost ready. Had there been better communication, I would have been able to plan accordingly but instead, I was blindsided and told that the insurance company was holding up the process. (My insurance agent was able to rectify this within five minutes and I still didn’t get my car back until the next day). Besides the lack of communication, customer service was great and my vehicle is back to running smoothly.
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December 2023 by s “steph” culton
Rebecca is the ideal customer service associate. She was responsive, communicative and efficient. My car was done 4 days ahead of schedule which was a Christmas miracle. The car looks great and I appreciate the detail of the interior. 10/10 all the way around. Happy holidays!
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December 2023 by Dee Loesch
They are the best!! and how fast I got my car back was great! I recommend them to anyone who wants people who really care and do a great job! Thank you , my car looks beautiful!
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November 2023 by Raquel Ferrel
It was a rough start, my incoming customer service agent did not take the notes down that I gave him and I had to pick my car back up and wait 2 months for parts to come in…after I returned the car for repairs and parts were ordered I had some minor delays that kept pushing my car return back…overall, the work was accomplished well and I am satisfied with the work completed.
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November 2023 by Andy Iseri
Good Tesla collision repair - painless and easy. They dealt with Liberty Mutual without my involvement even though total cost was 2X original estimate. Rebecca was great (she's mentioned in a bunch of posts). Good experience.Service: Body & Trim
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November 2023 by Ernesto Segura
Excellent customer service and communication from Rebecca. Highly recommend. Great service and end result looks like new. Hope to not need it, but if I do I'll come straight back here. Tesla M3 2019.Services: Painting
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November 2023 by L H
Big scratch on my Model 3. Carstar's crew did an outstanding job with the repair. Very professional and easy to work with. Well done and thank you.
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November 2023 by Janet Jung Hoo Kwon
I got my car fixed here after getting rear ended. Carstar did an Amazing job, and the woman who handled the paperwork, Rebecca, was kind, professional, and easy to work with. The team here in general displayed great professionalism and customer service. I will definitely come here if my car gets damaged again.Services: Painting
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October 2023 by Tina P.
I was in an accident. Our estimate was just over $5000. The actual cost was just under $10,000. From start to finish this has been a horrible experience.The office lady Rebecca is rude and not at all helpful. They had my car for 15 days. I checked on its progress 3 times. Had my son call once because of the rude responses. She needs to understand most of their clients have been in a car accident. That is traumatic enough. Her attitude and rudeness just adds to it. Upon inspection of the car I realized they painted it the wrong color. Toyota has 2 white colors. White pearl and super white. My car is super white. They painted the passenger side pearl white. And the bumper is not properly installed. They forgot to attach the middle clips so their is a gap between the bumper and the headlights. Furthermore the quarter panel is not set correctly with the front fender and the side post is not evenly lined up. I went to a insurance suggested body shop. Insurance says they are responsible for fixing it. If I have to have a rental car they are responsible for its cost and the repair of the bumper and repainting the correct color. They are refusing to do the work. They say their is a hole in the bumper that they think I put there. Their is no hole in my bumper. They did crappy work, and now don't want to fix what they messed up. I also believe my insurance company was overcharged for the repair. This is a 2020 Toyota Corolla. Car Max says on a trade in its worth $12,600 and CarStar told me it's value is over $19,000. I'm not sure why they didn't just total the car. The repairs are over 50% of the value of the car. Not a single time did CarStar call me to tell me if the progress they were making. Nor did they call me to tell me the repairs had doubled. Never again will I have CarStar repair my car if in another accident. I do expect them to repair what they messed up. I have a feeling I will be contacting the BAR Association (Bureau of Automotive Repair) with the state of California to have them look further into this as well as the BBB (Better Business Bureau). I did go to a different body shop where they pointed out all the flaws in CarStars work. Next week I will be taking the bill from CarStar to an independent body shop to see if we were overcharged.Look at these pictures and see for yourself. The 2 center clips are missing on the bumper. My hood is loose because they did not adjust the latch properly. I am in no way pleased with their workmanship and would advise you not to take any car their for repairs or painting.
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September 2023 by William Walker
I recently had the unfortunate experience of being involved in a car accident, but the service I received at CARSTAR was nothing short of immaculate. From start to finish, the entire process was smooth, hassle-free, and efficiently managed by the exceptional team at CARSTAR.Upon my initial visit, I was impressed by the professionalism and expertise of the staff. They conducted a thorough estimate, providing me with a detailed breakdown of the repairs required. What stood out to me was that they allowed me to take my vehicle with me, which was a great convenience until the necessary parts arrived.Once the parts were available, CARSTAR promptly scheduled an appointment for me to drop off my car. They even arranged a car ride to the Rent-A-Car location, ensuring that I faced minimal disruption to my daily routine. This thoughtful gesture showcased their commitment to customer satisfaction.During the repair process, it became apparent that some additional parts were needed. However, CARSTAR handled the situation seamlessly, promptly ordering the required items and keeping me informed throughout the entire process. Their excellent communication and transparency gave me peace of mind, knowing that my car was in capable hands.To my surprise, the job was completed ahead of schedule, a testament to CARSTAR's efficiency and dedication. When I arrived to pick up my vehicle, I was delighted to find it in pristine condition, fully restored to its pre-accident state. The attention to detail and quality of work exceeded my expectations.I must express my gratitude to Rebecca and the entire CARSTAR team for their exceptional service. Their professionalism, expertise, and friendly demeanor made a stressful situation much more manageable. They went above and beyond to ensure that I had a seamless experience, and for that, I am truly grateful.In conclusion, if you find yourself in need of automotive repair services, I highly recommend CARSTAR. Their immaculate service, efficient processes, and commitment to customer satisfaction make them an outstanding choice. Trust me, you won't be disappointed.
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September 2023 by Reuben Grewal
Amazing staff. Friendly service. They were very communicative the whole way through. I had Rebecca handling my claim and she was absolutely wonderful. She went above and beyond to make sure everything was done right. And to top it off, my car looks amazing. Great experience overall. Wish I could say the same about my insurance company… ?Service: Body & Trim
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September 2023 by William W.
I recently had the unfortunate experience of being involved in a car accident, but the service I received at CARSTAR was nothing short of immaculate. From start to finish, the entire process was smooth, hassle-free, and efficiently managed by the exceptional team at CARSTAR.Upon my initial visit, I was impressed by the professionalism and expertise of the staff. They conducted a thorough estimate, providing me with a detailed breakdown of the repairs required. What stood out to me was that they allowed me to take my vehicle with me, which was a great convenience until the necessary parts arrived.Once the parts were available, CARSTAR promptly scheduled an appointment for me to drop off my car. They even arranged a car ride to the Rent-A-Car location, ensuring that I faced minimal disruption to my daily routine. This thoughtful gesture showcased their commitment to customer satisfaction.During the repair process, it became apparent that some additional parts were needed. However, CARSTAR handled the situation seamlessly, promptly ordering the required items and keeping me informed throughout the entire process. Their excellent communication and transparency gave me peace of mind, knowing that my car was in capable hands.To my surprise, the job was completed ahead of schedule, a testament to CARSTAR's efficiency and dedication. When I arrived to pick up my vehicle, I was delighted to find it in pristine condition, fully restored to its pre-accident state. The attention to detail and quality of work exceeded my expectations.I must express my gratitude to Rebecca and the entire CARSTAR team for their exceptional service. Their professionalism, expertise, and friendly demeanor made a stressful situation much more manageable. They went above and beyond to ensure that I had a seamless experience, and for that, I am truly grateful.In conclusion, if you find yourself in need of automotive repair services, I highly recommend CARSTAR. Their immaculate service, efficient processes, and commitment to customer satisfaction make them an outstanding choice. Trust me, you won't be disappointed.
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September 2023 by Shauna Barnes
Everyone there was professional and very kind. I had gotten into a fender bender and needed my back bumper replaced. They were thorough and timely with their inspection/repair and were very accommodating with my schedule (drop off and pick up of my vehicle). 10 out of 10 would recommend!Service: Body & Trim
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September 2023 by Cesar Lluch
Great service, always communicating thru out the whole process given updates and letting us know what was going on.Would definitely recommend Carstar to everyone.
