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October 2023 by Andreas Schubart
Car did not make the whole trip without requiring an oil change. Replacement car was defect, replacement of replacement also wanted an oil change only 2 days after I got it. Foresight is different.--I got a reply to my comment that you can see below. It is not at all helpful, because I have no idea what DM is. If you really wanted to help, why don't you provide a link to a help system? Like this it is only blah blah...
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October 2023 by Adrian P
Safety hazard. All 4 of the tires were bald. How do they miss that? And the dashboard read that it needed service. Avis Corporate and local management please address this
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October 2023 by Matt M
Check your vehicle thoughrougly before driving off! I assumed that being a professional vehicle rental company that their vehicles were at least roadworthy. We got out to Yosemite and discovered that the tires on our rental (Chevy Blazer) were dangerously bald and brakes shuddered at high speed. We took it back on our way back into Sacramento and swapped it for another vehicle. The next vehicle (Toyota 4Runner) also had rear tires at the wear marker. The third vehicle (Toyota Camry) we were offered had good tires but had service message on the dash. Staff are nice however the vehicle maintenance is unacceptable. Avis management needs to audit their fleet before someone is injured or killed.
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October 2023 by Daniel Ritchie
Best car rental experience I’ve ever had. Expected a hassle with an unexpected situation but instead received world class service. Lena and Judy are rock stars.
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October 2023 by Eboneka Coleman
Judy provides exceptional customer service! She is so helpful and a quick problem solver. I only come to this Sacramento location for that very reason.
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September 2023 by wildbill lorch
I was looking for a car to go to the ocean with. All the places I called were really rude and hanging up on me I decided to go looking for one I pulled up he took care of me not a problem
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August 2023 by georgio mchead
Service was snel en vriendelijk, auto was prima. Ook bij het inleveren geen problemen. Ik zou hier zo weer huren.
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July 2023 by RCC Group LLC
The 16th Street Neighborhood Station (and even the 12th Street Station) has been my Go-To Avis location for years. The Owner (Steve) always has helpful and efficient staff to get you Out with your car/truck and Return quickly. Your rental expererience will also be positive if you make a reservation online first and read all the Terms and Conditions about your Rental so there are No Surprises when you arrive (or fake surprises on your part).This means to expect paying an upfront Deposit/ Hold to rent any vehicle. This is required at many companies (not just Avis/Budget) because of irresponsible Renters in the past years who have abused the cars, smoked in the vehicle making them very difficult to restore to healthy, or tried to not pay for the Vehicle they rented. My $0.02
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June 2023 by Deidre Wright
It’s a family affair whenever I rent from the Sacramento Ca Avis/ Budget Rental located at 901 16th Street.I look forward to seeing Steve (Cuzn), Judy, Lena, and Tony.?Cali~D
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June 2023 by Lapreal Collins
Great place to rent a car to getaway. The customer service was excellent and friendly.
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April 2023 by Vi Di
Rented a car on 3/30/23 to go to SFO, and it had disgusting cigaret smell.! Thanks a lot! I would have not taken it, but my husband who picked didn’t realize the smell initially because it was sprayed to mask the stink from cigarettes.
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April 2023 by Angie Lottes
I appreciate that it’s the only car rental spot downtown that is open on Sunday. But I was given a broken car that felt unsafe driving on the highway. Had to cut our trip short and was still charged full price.
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April 2023 by Leann Brown
The only thing I could say is they were open. I rented a car on line and it wasn't available. They gave me a car with the oil light on (red flag) If you rent a car make sure they walk with you. I ended up paying for a broken window ,hidden under wipers arms
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April 2023 by Ellen Coleman
We were able to rent a great 4x4 vehicle to get us safely through very windy, rainy conditions.
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February 2023 by James Pardun
I was able to speak directly to an agent at the site where I picked up my vehicle. When I got the vehicle, the agent was competent, professional and friendly. The vehicle was in great condition and the return was a simple drop off. The price and quality were far better than the competitors I shopped. I would use Avis again at any time.
