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July 2024 by Lyubov Kurudimova
Dan and Elija took extra time and made an effort to help me figure out my car issues and got me good price deals.
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June 2024 by Nando
Dan just needs to retire or find something else. His customer service is below a one star. WHO HANGS UP ON A CUSTOMER TRYING TO GET A PART WARRANTY? WAY TO GO AUTOZONE HIRING THE BEST OF BEST OF PURE LAZINESS.
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May 2024 by Marcco Bright
Assistant Manager is rude. Went there to return I product I bought at the Elk Grove location. Rep was nice and was trying to help me. The assistant manager overhears our conversation and says “I can’t return it and go back to Elk Grove store.” All while is was already assisting someone else. I tried to ask questions to the assistant manager and all he kept saying was “Go back to the Elk Grove store. The guys name was like Blong or something like that. If you don’t have good customer service skills you shouldn’t be in management. I came in with a problem and instead of finding solutions he wanted to escalate. I hope the General Manager sees this.
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May 2024 by Goonies NeverDie
Blong the associate was extremely helpful I recommend this location to anyone
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April 2024 by Dexster Smith
Employees at this store are always a helping hand.
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January 2024 by Juan 77Vera
The spare parts are very good but the staff are in a bad mood all the time, they are always angry and serve customers poorly and they also handle tasks well to serve customers and they last a long time... that's why we need more attention... thank you Juan Carlos Vera
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January 2024 by Den S
incompetent sellers
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January 2024 by Gary Elliott
Poor attitude of staff at register very short & seemed leery to do business with me as if they assumed or predicted I wouldn't have $$ 2 pay 4 my selected items! Felt judged & stereotyped due to appearance! Totally never thought I would be treated so poorly at an Automotive Store!
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January 2024 by Miller Campos
Beatrice treated me with excellent service. 100% recommended to visit this point.
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January 2024 by Sarai Diaz
I had the worst experience here today thanks to a old man by the name of Ernest ? I walked in & a lady told the man at the front to help me so I walked over to him. He finished up what he was doing not even acknowledge me or saying I’ll be right with you. He then said “how can I help?” I said “ can you guys check the life of my car battery? Do you guys do that?” He said “what” & looked at me like I was stupid . & then he said “what do you mean?” So I told him “I was driving from work today & my ac turned off on me & my car has been acting weird starting weird” immediate he cut me off & said “no we don’t do ac” I said “no that’s not what I said. I said Can you check my battery?”He was shaking his head no. That’s when a young man (adrien) walked up to me & asked me what I needed help with. I asked him if he could check the life of my battery & he said yes . I asked him how much it would be he said free. So we walked outside & he hooked up the machine to my car but it said poor connection so he couldn’t finish checking it out. He gave me some good advice on what I should do and answered all my questions . The kid was really nice. But oh my god if he wasn’t there I’m 1000% sure the other guy Ernest wouldn’t have helped me . If you dont like your job get a new one.I ended up going to oriley which is next door & purchasing a battery there . I’ll never go here again.
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January 2024 by G C
Thank you Terry for your help. He checked my battery and made my process a lot smoother than I anticipated. PSA: Make sure to have a back up plan if they can’t switch out your battery! (Will not do it on newer cars)
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January 2024 by Marylin Hernandez
The employees are friendly and helpful.
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December 2023 by Adrián Bautista
I had a bad experience with a fat American man with a white beard who pretended not to understand me when I asked for the parts for my car. He even made me repeat the parts in English and told me he didn't understand the pronunciation. I looked up the parts on Google and showed them to him and he pretended. look for them in the system and I didn't look for them right away I received a call from another client and ignoring me he answered the phone and the other client on the phone, I don't recommend this place
Im was Bad experience with a fat American man with a white beard who pretended not to understand me when I ordered the parts for my car. He even made me repeat the parts in English and told me he didn't understand the pronunciation. I looked up the parts on Google and showed them to him and he pretended. look for them in the system and I didn't look for them right away I received a call from another client and ignoring me he answered the phone and the other client on the phone, I don't recommend this place
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December 2023 by no
Needed a whole new battery and they helped me pick one out and put it in! Darren and Joel were super sweet and kind when helping me and made sure I knew other preventative methods for it
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November 2023 by Pebblez P.
Thank you to Elijah for all of your help! You provided outstanding customer service and helped my mother with resolving her car issues. She appreciated the help very much! Five stars for sure!
