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September 2024 by Stanley Inlay
thank you Alex and crew
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September 2024 by Clarice Greer
Great customer service and convenient updates while working on your vehicle.
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September 2024 by George
Thank you for the expert technician who worked on my car. I personally thanked him myself as well. My Toyota feels great. I am also thankful for Alex and Andrew at the front desk. They are so knowledgeable and courteous. What a pleasure to deal with them all.
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September 2024 by Sydney Casey-Demirtjis
My car was fixed quickly, and they explained everything with patience and kindness. Highly recommend
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August 2024 by Paige Small
Quality service and great people without trying to oversell the service
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August 2024 by Vijay Bhaskar Jonnalagadda
I like stress free auto care because they up front clearly tell you about what will they do. I am glad they accepted Costco 15% discount coupon. In my case they gave 50% discount on diagnosis because they could not fix even they found problem. Fix needed special tools that only dealer shops have. Overall it's a good experience because I got what I was told to expect.
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August 2024 by Rob Thomas
Stress free no hassle and very trustworthy
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August 2024 by Luis Lopez
Good customer service, fast easy an reliable.
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August 2024 by Denisha Walker
WHAT A WONDERFUL STRESS-FREE EXPERIENCE. THE CUSTOMER SERVICE WAS ON POINT. I WAS IN AND OUT WITHIN AN HOUR. THEY WERE READY FOR ME WHEN I ARRIVED. I HAVE FOUND MY FOREVER MECHANIC! DENISHA WALKER
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August 2024 by Grace Barnes
Breaks continue making noise at slow breaking
...This is 3rd time. Last time I had the breaks done at another place NEVER HAD THIS ISSUE
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August 2024 by bschil1
Great experience! Service advisor Daniel explained everything, I needed to know.
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August 2024 by Jose Cabrales
Very well organized and prompt...
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August 2024 by James Royster III
Alex was awesome, super friendly and helpful! Getting my brakes changed was the smoothest experience I’ve ever had at a garage. Will be coming back and brining my wife’s car as well.
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August 2024 by Jennie Brickey
We had 1 good experience here and 1 bad. But it’s obviously the bad one that lead to this 1 star review. My partner and I went to this new stress free auto care because there was a coupon sent to us in the mail. We both went in both got the deal. It was great. It did take them awhile to check us in. I don’t mind waiting but it was like a half an hour. I get it, it’s annoying but not their fault. The second time we went back after my partners AC started cutting out on longer drives. And since it’s 100+ plus here it was something we wanted to address for the right price. These guys seemed good they take picture of everything so you feel like you can trust them right? Well when my partner went back for the diagnostic they told her that her compressor was going out and that there was a cracked valve. Quoted us $900 ish. I just don’t like spending that kind of money unless I’m sure and I have a family shop so we took it there and Bruce told us there’s no way the compressor was out. It needed to be recharged and filled with freon and it had cracked valve. Cost us 380. So either they don’t know what they’re doing. Or they’re trying to scam people. They think because they take pictures that you can trust them. Such a scam. There are a lot of factors that go into a failure like this. Lots of balls to be dropped for things like this to happen and I truly believe in being honest about what you’re doing. I work in retail management and what we sell or do affects people around us and being a person that tries to give people peace of mind. It’s just frustrating that there aren’t many places like that when it comes to the whole industry I don’t know why I ever go anywhere else besides Otis Automotive in old fair oaks. Hands down the most ethical and honest mechanic in town.
Edit I meant condenser not compressor. I also don’t appreciate them calling us. We have the right to our opinion and just because I’m not a mechanic and said compressor vs condenser.
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August 2024 by Romello Turner
I needed to get my headlight housing units changed and was quoted $1000. The guy said he looked online for the headlights and couldn’t find any. However, when I went home that day and looked myself I found them on Ebay. I ended up going with a mobile mechanic and in total everything came out to around $430. $200 for labor and each headlight cost around $100. So I ended up saving almost $600. I knew the quote was way overpriced and it sucks because instead of having a regular customer that would come back and continue to give business, I will never go to this place again. Businesses would rather try and get as much money out of you all up front one time, instead of having lifelong customers that would continue to support and give business over time. Customer service is nice, but I think it’s all a front to overcharge. Be very weary of this place and remember, even roses have thorns.
