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January 2024 by mohamed abd el-khalik
The worst company and worst customer service
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September 2023 by Cody Bumgarner
RCG came recommended from an auto auction. I hired RCG logistics to transport a non operable vehicle for me. Their online quoting system gave a quote of $1865 to transport a non operable vehicle from AZ to ID. Their representative then tried to tell me it would be $2200 unless they had a forklift to load the car (inoperable is inoperable regardless of the loading method). After discussing the online quote they agreed to go ahead at $1865. RCG then subcontracted the load out to a 3rd party (I was not aware of this) and paid the 3rd party $1350 to transport it. The 3rd party struggled to load the vehicle and then outsourced help to load it for an additional $100 (4 parties involved at this point). They somehow unloaded and loaded the vehicle a couple more times in between AZ and ID without any outsourced help. The pickup arrived 3 days behind schedule and the RCG point of contact hardly ever talked to me during this whole event. The 3rd party contractors dispatch was talking to me directly through the process and there were language barriers on top of the chaos. Once the vehicle arrived, the driver made me pay him the $100 in cash for the tow help before he would release it to me (I had to write out an invoice from the driver to myself to have any proof of payment on my behalf). RCG made $525 just for an initial phone call. I brought the $100 up to the RCG rep. and he proceeded to tell me how I got a good deal and there wasn't any issue. My take away is: they didn't honor their inoperable quote, they got me involved with a 3rd party that I didn't agree to work with. And they dismissed my concerns the entirety of the transaction.
I would make sure it's extremely clear up-front who is actually doing the work. RCG came to me with a good referral but I am unsatisfied with how the experience went and the involvement with the 3rd party company.
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September 2023 by Edward Rivas
They did not pick up or deliver my car on the indicated date, I had to pay extra fees for storage, they have no commitment to punctuality.
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September 2023 by Mind Trix
Luke will set you up for failure and then leave you hanging on a no call no show. Thanks again for wasting our time. Worthless.
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July 2023 by Ashley Joseph
I gave them 2 attempts to deliver my vehicle on the promised date they gave me and was left without my car being delivered and having to pay late storage fees now because they are unable to find reliable drivers. I also didn’t like how they silenced all their phones when I was calling to see what was going on with my delivery being late.
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June 2023 by Choo Choo
I recently had the pleasure of working with an RCG auto transport company, and I couldn't be happier with their services. From start to finish, my experience was seamless and stress-free. My agent, Nico, was an absolute pleasure to work with. He was professional, courteous, and attentive to all of my needs.One of the things I appreciated most about this company was their flexibility. When I first received my estimate, I informed them that I wouldn't be able to finalize my shipment for another month. Instead of pressuring me to commit right away, they were more than happy to work with me every step of the way.When it came time to actually transport my non-running vehicle, the company truly exceeded my expectations. Not only did they pick up my car promptly, but they also delivered it within 36 hours of pickup. I was blown away by their speed and efficiency. They also did not charge me until after pickup.Overall, I would highly recommend this auto transport company to anyone in need of their services. From the initial estimate to the final delivery, everything was top-notch. Niko and the entire team went above and beyond to make sure I was satisfied, and I couldn't be happier with the outcome. Five stars all around!
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March 2023 by Douglas Murphy
I worked with Josh to ship a DeLorean from northern Illinois to central North Carolina. He answered all of my questions promptly and provided great service. I would absolutely work with him and RCG again in the future.Photos are of loading and unloading the car
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March 2023 by Belinda Niling Stohner
They over promised and undelivered. When things didn't go as planned (and I was understanding that things happen along the way), they kind of expected me to figure out the solution because THEIR driver didn't deliver in the expected window. He kept pressuring me to "find a solution", even though it says in their contract that it can be stored for a fee.I made explicit multiple times before I signed the contract that if they didn't think it was realistic to deliver within a certain date, that I would need to reschedule for a later date. They assured me it would arrive to get me to sign the contract. I trusted them.My car arrived 12 days late and covered in oil, presumably from the delivery truck or another car leaking onto it. I would discourage anybody else from hiring these people.
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March 2023 by Jerry Bell
Worked with Josh! Had Vette picked up in Illinois and dropped off in Alabama. Excellent service. Always informed of what was going on. Picked up 10am 10/07/22 and dropped off 3:15pm 10/09/22. Everything went according to plan…..easier than I anticipated! 5 (*****) star all the way!
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March 2023 by Craig
Josh was great with setting up a cross country move for my vehicle. Company that dropped my car off was great, no issues or damages. Car arrived a week after the last estimated day of delivery, so plan for that possibility.
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March 2022 by Eug Nis
Had a phenomenal Tesla transport experience with Josh and Salem. Super prompt to respond and took care of all possible concerns in less than 24 hours. My go to place going forward, if I have to move again. Thank you both !
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March 2022 by Alex blas
I want to thank Rachael P for being a very outstanding and professional dispatcher who has always gone above and beyond to help my company stay busy and consistent with work loads. Overall great experience with RCG, they have the best dispatchers.
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March 2022 by Henry Dasher
Tim Pristina has been a great dispatch to me throughout this year I real appreciate the type of dispatch he is when you call he will answer or call back as soon as possible ? great guy .thanks (Tim).
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March 2022 by Jerry Williams
I've been working with Tim for almost a year and I've been more than happy to say he's has always done his best to accommodate my routes and if I ever had any problems at the pickup or drop off locations he was fast to get it resolved to keep me moving it's a shame he's moving on good luck on your new adventure
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March 2022 by James Hayman
I recently shipped a non-running 1955 Ford pickup from California to Georgia with RCG. I was expecting this to be a tricky affair but couldn't have been happier with how it worked out. Josh handled my enquiry and also coordinated with the seller of the vehicle to figure out the collection. It was a very pleasant surprise when the driver called me on Friday (after a Tuesday pickup) to ask if he could deliver the truck the following day.I couldn't have asked for more - the price was great and the service was faultless. Having bought the vehicle sight unseen I was glad that RCG took away the stresses of shipping - thanks Josh!
