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August 2024 by Ari Dbid
Teribble customer service. Very bad atitude.
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April 2024 by Kimberly Solis
I would love to give this wonderful place a five star. Beautiful, clean the women and older gentleman seem very pleasant. However there is a young boy, probably not even 18 who seems to have a problem saying hello. My family is mixed, he speaks to my wife who is Mexican, each time that I have said hello he literally looks away, I am a Black Woman (just putting that out there). It's unfortunate that he is so young and already has some sort of hate/prejudice in his heart. Young man grow up and I will pray for you. To the owners lovely location but unfortunately my family will not be returning, thank you for the 6 lovely days!
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April 2024 by Nicholas Wojtelwicz
We got stuck on 18 last night heading to Big Bear due to the wind, fog & snow. Giant Oaks was right off the highway and a safe place to stop. While we typically might have looked elsewhere for lodging besides a roadside lodge, we were pleasantly surprised by and very grateful for the clean, comfortable accommodations. Staff was super sweet and we were glad to have made a fun memory staying at Giant Oaks. Thank you so much!
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March 2024 by Barbara C
We really enjoyed our stay here. We appreciate the directions to nearby over-size parking! It was so helpful! Our room was quaint and kitchy and we loved the cozy fireplace in the main room. It had every convenience with dining table, fridge, micro. Nice big bathroom! Super cute balcony with additional seating. Service was great! We had to call 3 times with questions, all of which were met with every courtesy! Bryson checked us in and was very professional! We loved it! And we will stay here again! Happy customers! Nothing bad to write about! A+++++Noteworthy details: Over-size parking a plus!
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January 2024 by Jamie Senteno
Please don't waste your time here. Terrible service. Bryson who looks like he's 14 was running the front desk and was very disrespectful to me as a paying customer. The selling point was the indoor pool and spa. When we asked to go once we ran around town finding bathing suits for my family, he said it's one family at a time and it's booked the rest of the night when in fact it was two families who booked it for two hours each. Which there rules on the sheet itself said one family, one hour at a time. I was upset, and communicated that Gary told us over the phone there was a pool and spa for us to use. There was never any mention one family at a time or it being booked the rest of the evening we would have stayed else where. The way Bryson was speaking to me was 100% unprofessional for working at this business. I asked for the manager multiple times and he rudely said Gary is busy. Then walked back there and came back and still said Gary was busy as I stood there very upset. Would not recommend to ANYONE.
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November 2023 by Audrie Lewis
We went for our anniversary. Great hidden gem. You can sign up for an hour of private pool and spa time in a covered pool. They have a great selection of rooms.Rooms: Very clean and well kept.Food & drinks: There are really good restraints close by we went to Tito's Mexican food. Great margaritas
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November 2023 by Deborah Mumford
I got stuck in the snow and they helped me get unstuck and were really helpful
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November 2023 by Rattana San Diego
Rooms: Beautiful and clean, feel like your house, you get everything you need for staying
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November 2023 by Guido Esquivel
Quiet and cozy room.
Clean and with good service
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November 2023 by Aritza De la cruz
Very clean, nice and big, I love this hotel, it's my 2nd time coming, only the man doesn't speak Spanish, but everything is perfect, they are very friendly, the big rooms, I love it.
Nearby activities: Serca de la gaz ay shops and restaurants serca
Walkability: Oh a lot to walk
Food and drinks: There are restaurants nearby, you can walk to them, the food is freshly made and not very expensive.
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November 2023 by Daniel Ashelford
Love this place every time we visit.
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November 2023 by Lisa Smits
Very friendly staff and nice room
Food and drinks: Nice pizza place and all day breakfast place, definitely worth checking out
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November 2023 by Yapb
One of the best homes I have stayed in in America, attention to detail?
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November 2023 by Penney King
Great place to stay
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October 2023 by Andres Sanchez
Awesome place, super clean well equipped and close to the rest of the tourist attractions in the mountains.
