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August 2023 by Wendy C.
Relationship Banker Karen Meng is a friendly and efficient representative. Provided great customer service and patience to my parents when they went in to cash their saving bonds.
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May 2023 by sam kalogeropoulos
Rude service. Only talkin their own language. Do not acknowledge all there customers.
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February 2023 by Steven M.
This bank is the worst! Don't matter which branch you go to....it's always something! This time it's the computer not working.....so....no transactions. Walked in and everyone looks shocked, like they saw someone came in to their house.....no smile...no greetings...just a blank stare
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April 2022 by David Ng
Bankers are helpful and friendly. They helped me open business accounts on a Saturday. Only issue is their business credit card products, they outsourced their business cards to Pinnacle bank aka “Apex card member services”, which did a hard pull on my personal credit report. Despite my 800+ credit score they denied my business card application and refused to tell me why. Apex CS lied to me said Experian made the decision. Called Experian they told me that they only provide credit reports, it’s the bank who made the decision. I went to Citi and got approved with business card without even pulling my personal credit report. If you are looking for business credit cards, go with big banks who has their own credit card products.
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July 2021 by Billy W.
I been this Cathay Bank so many years. They really help me a lot and good service,good attitude and patience.
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June 2021 by Chris H.
The customer service at this bank is terrible and very rude. I have been to the bank once or twice, and they always ask me to show my ID. I dont understand why I cant deposit money without showing my ID, this is not right and the bank tellers are very rude when they tell me I need it. If I don't provide my ID, they won't let me deposit money. make this very inconvenient for me.
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August 2019 by Ray C.
If I could ever give a negative star I would. Bank tellers lack of professionalism and trainings. I would recommend to stay away from this location, simply cause they don't know what they are doing and their banking knowledge is probably not any better than my grandma. I came in with a simple purpose to close my IRA account (before age 59 1/2). The bank wasn't busy, 3 windows open, 1 with a customer, and you can over hear employees discuss one of their business account customer's account information, it's clear enough for me to figure out that poor account only had 60k left. Greeted by one of the clerk, told me, "No, you can not withdraw IRA accounts, only transfer to another IRA program with cashier check." I asked, that's not what I heard from my accountant and I know people in real life had their early withdraw with a penalty paid. The answer I got is "I don't know!" from both tellers that were available. Not even a "let me check with my manager." No argument made at the moment, I turned around and walked out immediately. I will stop visit this location for business. I will not trust these people to handle my account or any transaction for my account. If they don't know, they will screw it up. I felt bad for Cathay Bank. I used to work for Cathay Bank at the call center as a customer service rep. located in El Monte. Where 7 of us answered all the phone calls in two shifts for Cathay Bank customers across the US. Such a shame!
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April 2019 by Wei-Chi Lee
Wanna give a compliment to teller Michel Leeng. She's been attentive, helpful, and always welcomes me with a big smile and greetings every time I see her. Hope the manager sees the review here.😊
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November 2018 by Susie G.
I heard a lot of good things about this bank so that is why I decided to open an account I have deposited twice and then did a with draw and they turn around an closed my account because they said my transactions were not good enough for them and that I should go to a bank that I could communicate with better. So know if your not Asian they don't want to deal with you. I'm sorry I would never even consider going back to your bank or recommending anyone to your bank
