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December 2023 by Adrian Ramirez
I recently visited this store with the intention of purchasing ammunition, only to be told that they couldn't sell it because it was too close to closing time. This policy left me frustrated and disappointed. As a customer, I expect to be able to make purchases during regular business hours, and being denied the opportunity to buy what I needed was both inconvenient and irritating. It's disheartening when a store prioritizes closing procedures over customer satisfaction. I'll be taking my business elsewhere in the future.
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December 2023 by Ivy Yin
Helpful staff helped me find what i needed. I was in and out in 5 minutes
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September 2023 by Victor
They have a crazy amount of cool stuff! I just went to check out some hiking boots. I recommend visiting, you'll enjoy it.
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June 2023 by Norma Valenzuela
Very friendly. Excellent customer service ?
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March 2023 by Maria M.
Big Shout out to Matt he goes above and beyond the call of duty. Great customer service. He has created a customer base of repeat business. If you need want to have knowledgeable people that care about what they do, do not hesitate to come to this location.
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March 2023 by Lupe Carreon
Store is nice employees are nice. Only thing I don’t like is the traffic on Colima but I guess that has nothing to do with the actual store.
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December 2022 by Salena L.
So bummed! terrible customer service. We walked in to find a pair of boots for my child and all 4 workers refused to help us find the correct size. After several attempts to get assistance had to walk out of the store empty handed with a very disappointed 9 year old. Then, when my sister walked into the store after we left, all 4 workers were standing at the cash register discussing how I had requested help and left after not being serviced. so disappointing.
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November 2022 by Robert Martinez
The store is great very convenience for Rowland Heights they have everything you need for fishing ,camping, and sports.
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October 2022 by Miley Arellano
I bought a new sleeping bag and got a good deal, they have a wonderful selection of good stuff all kinds of things, just go in and check ✔️✅ it out yes you will enjoy your visit
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September 2022 by Jesus Jimenez
The worker Emanuel went over and beyond to help me. Great business relationship!!
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August 2022 by Kevin Lee
I rarely write reviews especially for large companies like Big 5. However, a recent encounter with an employee had made me really unsatisfied with their customer service. A few days ago, I bought a canopy which was on sale for $99.99. At the time, the box seemed to be resealed (probably a returned item), but I did not think more about it. Not to my surprise, the top part of the canopy was missing. Being at the beach without a canopy, my friends and I were infuriated and were hoping to get some reimbursement for their mistake. I went to the same store the next day to return the canopy with complaints. At first, the assistant manager, Brieann, said I could not return the item since it was used. Then, she completely ignored my complaints or anything that I said. As an assistant manager, I would suppose that your job was to resolve issues, ensure operational excellence, and develop good customer relationships. Brianne literally decided to ignore everything and just walked away without even apologizing. Please, train your people better.
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August 2022 by Ozzy R.
Been coming here for a few sporting good needs. They always have what I need. Prices are high. But whatever. That's everywhere. Great service and knowledgeable workers. Thanks for making this my go to sporting goods store. Keep up the good work. Lower your prices! Lol
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August 2022 by Kevin L.
I rarely write reviews especially for big companies like Big 5. However, a recent encounter with an employee had made me really unsatisfied with their customer service. A few days ago, I bought a canopy which was on sale for $99.99. At the time, the box seemed to be resealed (probably a returned item), but I did not think more about it. Not to my surprise, the top part of the canopy was missing. Being at the beach without a canopy, my friends and I were infuriated and were hoping to get some reimbursement for their mistake. I went to the same store to return the canopy with complaints. At first, the assistant manager, Brianne, said I could not return the item since it was used. Then, she completely ignored my complaints or anything that I said. As an assistant manager, I would suppose that your job was to resolve issues, ensure operational excellence, and develop good customer relationships. Brianne literally decided to ignore everything and just walked away without even apologizing. Please, train your people better.
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June 2022 by Aurelio Sanchez
Just like any other Big 5 store everything is in order and clean, great service and reasonable prices.
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March 2022 by Anthony Guzman
Clean and organized Big 5. Customer service is great. Employees are very nice.
