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August 2024 by Darren & Tamara Fancher
Another one-star review for Xfinity? Shocking. Over five hours on hold, on chat, and on the phone with tech support and achieved nothing but frustration. They also failed to deliver the device over night as promised. So I drove an hour to their store and have been here over an hour waiting for a manager. Derek finally raised his hand (he and the other manager were busy chatting and not helping customers for the hour I was waiting). While I’m sure I wasn’t the nicest customer, he wasn’t ready to help. Seriously, embarrassing customer service—I’m probably not the only irate customer in there today). I left the store and got back on the phone with their online team and they were able to resolve the issues and give the refund for downtime. So sticking with a one star for your store, Derek, and will gladly give kudos to the xfinty online folks…
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July 2024 by Navid Ahmadi
Good location with friendly customer service. Sometimes it can be busy, so I recommend making an appointment with an Xfinity agent to avoid waiting.
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July 2024 by Diane Lott-Sisler
Custom service sucks. You can't pay your bill. I'm no longer a customer for my phone.
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July 2024 by Alvin John Salomon
Need to wait for at least 20-30mins
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July 2024 by Ravinder Erukulla
Terrible customer service. They disconnected my primary line when I ask to remove some other line they are not even sorry. Then the reactivated line in unlimited plan with activation charges instead of by gig. I paid charges without my mistake.
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June 2024 by John Corntassel
Terrible customer service. Checked in and was told one ahead of me, 45 min and 12 others helped. ( Appts. Which they Failed to mention And helping people return equipment first ) I get a clueless salesperson that has to ask other people when I ask a question !! No deals for existing customers ( was looking to buy 2 phones walked out empty handed ) I won’t spend a dime in that store !!
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June 2024 by Shaun B.
The staff was friendly, I was in and out in the lightning speed!
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June 2024 by Gerry Nolan
What an absolutely awful customer experience from this store and specially the manager Derek! His colleague recommended their Xfinity mesh PODs to resolve wifi signal range in our home. These only work for small distances and hence did not address my issue. I had to buy a Netgear Orbi solution which works fantastically well. Derek was rude and extremely unhelpful saying he would not accept a return as it was outside the 30 days even though I was trying to get the items to work in various ways over that period before giving up and switching to Orbi. I would suggest finding another provider or certainly don’t visit this store expecting to be treated as a valued customer. What’s worse I spend over $500 per month w these clowns so to be treated so badly is disappointing and very frustrating
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June 2024 by Darren M
As much as I consider Xfinity the "dark side", I have to admit they had my merchandise ready. I spent no time at all.
The only inconvenience was that there is an Xfinity store 5 minutes from our new house, and this store was 35 minutes away.
Not their fault
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June 2024 by Jon Vass
The prepaid reward Mastercard Xfinity sent me for switching to Xfinity Mobile was fake/fraudulent , they ignored my requests to
fix the issue
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June 2024 by Raven Hickman
Super fast used equipment return!!!
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May 2024 by Laura Storm
Super professional and speedy!
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May 2024 by Alexander Espinoza
Every time I visit them, they give me answers and above all, they give me life-long attention. They are polite and attentive
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May 2024 by Cherie McCormick
The appointment was made online and we were taken close to time. Zach was very professional and helpful.
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May 2024 by Accuracy Firearm Training
Super helpful staff. They took me right away since I mentioned I had my dog in the truck so as kids.
That was just awesome.
Thank you.
