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March 2024 by Sydney J.
My mom and I were in there tonight to purchase a few beauty products and there was a very long line for quite some time with only one associate at the register. Looked to be a few tedious transactions going on, which is normal in retail. What wasn't normal was that hardly anyone was walking around the store (we were all in line) and only the other associates were walking around, looking at the growing line, and continuing on their way. We were in line for 20 minutes with there still only being one associate at the register with the same family before another gal finally stepped over to the second one. Very poor management.
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January 2024 by Kylee D.
I went to this Victoria's Secret during the sale. I didn't know there was a sale so that was cool. I waited in the dressing room line. The nicest associate helped me. she remembered my place in line. it formed on two sides. Thank you Kennedy! I asked to be measured. she was very polite. I got some really nice mint colored items and some perfume. I only gave 4 stars because my card didn't work. I had to use another card, which was fine. Victoria's Secret has a policy of canceling cards due to NON USE. they should tell you this when you apply. I will be shopping here less frequently. It took forever to speak to someone about reinstating my card. Overall good shopping experience, just unhappy with card services. Associates were very helpful.
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January 2024 by A C
Literally one cash register open at 5pm with 20 people waiting in line. But have plenty of ladies to walk around or stand around to harass people to measure bra sizes. No one to check out the people who are trying to buy. Some of us had been in line 20+ minutes. ?? Garbage service and their stuff barely lasts these days anyway. I’ll go elsewhere.
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December 2023 by Dharma N.
Wow the new remodel store feels cheap and generic. Nothing about it was inviting or made me want to shop here. So sad
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December 2023 by Nikki L.
Yesterday I ran in last minute, while Christmas shopping, to get resized for some bras since I've been losing weight. Reyna was so helpful and knowledgeable, and talked me through the whole process. I was a little self conscious getting sized but she made me feel really comfortable and brought me several choices to try on, all while helping other customers in between. I ended up getting a couple bras and I left feeling so good about myself. Thank you Reyna for all of your help, I truly appreciated it!
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December 2023 by Precise Beauty
If you are looking for the perfect bra fitting consultant, just go to Jenn M. She is the best.
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October 2023 by Alyssa M.
Absolutely awful past experience here on Friday October 6th. I went in needing a strapless bra. We called in advanced to see if my size was in stock and the associate said it was. We get there the associate has a hard time finding it. My sister and I do a better job and locate it. I stand at the fitting room for a good 20 minutes with my sister, and there is two employees just standing around chatting about a specific customer. It honestly sounded like they were talking bad about her. Keep in mind VS PINK store got a complete beautiful updated makeover but the employees are so not helpful. There are SO many dressing rooms open... but for whatever reason they couldn't bother to realize that I was standing right there waiting for 20 MINUTES. They just can't be bothered. I give up and head to the long line in front of the register. The gal ringing us up takes forever and a day to collect cash from another register..like I am about to lose my patience. Just an overall terrible awful experience. I'll take my business to the Folsom Palladio location instead. Sheesh.
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October 2023 by Crystal Gayle
Beautiful store with very helpful customer service
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September 2023 by Kayshia Tagumasi
Being pregnant and trying out new bras was not something I was looking forward to. However, upon arriving - I was greeted immediately and measured for the correct size. She escorted me to the changing room right away and introduced me to a beautiful gal named Reyna. Reyna was amazing at making me feel comfortable & I fell in love with the very first bra I tried on! I ended up buying one with a wire and one without. The technology inside of the dressing rooms is pretty amazing too! They put your name on the touch pad and after you try on your items, you can hit the “call assistance” button and an employee will come and give you more information about the item + adjust it to your liking.Needless to say, the women who helped me out today gave me a great experience & I was in and out in a timely manner with everything I needed.
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September 2023 by Sandi Orner
This place is huge. Staff is friendly. Very clean. Large variety of everything.
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September 2023 by Maria G.
I went in on 09-07-23 and Lay didn't even welcome us i stand by her needed help but she did not offer any help at all. I hear her on next people coming in all the welcoming and offering help for them. This was racist and rude from her. Bad attitude at work should stay at home and not be like this with customers. So sad to do this type of reviews on humans like this at "PINK".
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September 2023 by Anum M.
Long wait time to check out, no one on the floor to help make things go faster. Plus they had no bags on a weekday. I was getting a gift and they tried to hand me an Abercrombie bag luckily they had a small white one. Really disappointing for a big company. Atleast the Arden location is nearby that I can frequent.
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August 2023 by DAVID AUBE
Who doesn't love Victoria's Secret? My wife finally got to use her gift cards. She loved everything she bought. Now it's Dad's turn to check them out. Lol
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July 2023 by Doug Kim, Roseville Realtor 916
Took my granddaughter to go buy some items. Literally took 25 mins to check out. There were 2 people in front of us. It was crazy slow. I wish I would have left. The young lady helping us needs to get a new job. Her energy was so low.
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July 2023 by Alex B.
As a temporary location, it's inviting and comfortable without being overwhelming. Reina and Devicie were fabulous and manager Alex was incredibly helpful. Thank you!!