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May 2024 by Juan Grau
Great people working there
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April 2024 by Cameron 22
Your phone number doesn't even connect to the store, and no representative can connect you to the store, so I have to go into the store to make an appointment with the store. Seem's a bit counterintuitive.
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April 2024 by Alisa Berry
we came to get regular Verizon accounts and representative asked us if we have business which we do and showed us that it will be much cheaper to get 2 business lines. We agreed and we have nothing but problems for a month and a half now!!! And our bill for 2 phone lines is almost $300 a month!! Scammers!!!!
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March 2024 by Alex M
Worst experience ever. We were sold Verizon Business and we ordered phones. They charged us for everything right away and messed up our account. They didn’t transfer my wife and somehow they were not able to ship phones for a week even they charged for them right away. Today order was cancelled but money not refunded. No explanations, hours with the support team and horrible horrible experience. The worst part I’m a truck driver and can’t cancel my account with them asap have to wait until I come back to Sac. 1 week of hell with Verizon.
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February 2024 by Carolyn Nobody
People at the store were great,
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February 2024 by D Brim
Person helping was.abrassive and combative at first. Once I mentioned we may take our 20 lines elsewhere he was much more helpful and willing. Not on the same page as their customer service over the phone does not help.
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January 2024 by Alex S.
Hello, this story happened to me, on December 30, 2023, at 10:20-10:45 am, I came to the Verizon store at 1900 Douglas Blvd Roseville, CA 95661, to buy an iPhone 15 pro max 256gb phone on an installment plan, a New Year's gift for my son, I was checked out by a girl, I wanted to make the first payment through Apple Pay but she demanded my debit card for some reason, on January 22, I cashed out that someone had purchased or made a monthly payment or subscription for 69.99$ Apple Com Bill purchase Cupertino CA ( Merchant name Apple iTunes) contacted my bank, now there is an investigation, Please Verizon management to conduct their own internal investigation. People be more careful not to give anyone in the hands of their bank cards. I do not recommend this salon, a very bad experience was with the company Verizon.
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December 2023 by Denise L.
Staff are nice. That's where it ends. INTERNET services are NOT reliable. I was assured I had coverage. Not even a little. I moved and again assured. Nope not even a little. Bottom line is that I spent hours between picking up the equipment and spending time trying to connect and time dealing with the "support". All a big waste of time.
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December 2023 by Cera Rios
Shoutout to Angel for taking care of my needs in a very time efficient manner. He was knowledgeable and swift in every recommendation he made. I was in and out with a new home internet service and savings + upgrade to my existing phone plan ?? BTW the home internet setup was so easy! Kudos Verizon, Angel, and Team!
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November 2023 by Jnice I.
Ask for Jossie she's the best. If she's not available wait for her. Jossie is an expert. She took care of all our concerns. We added a line, got the newest iPhone and we had some issues but Jossie went above and beyond to make sure we are happy.
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November 2023 by Frank B
The store has no telephone! They force you to make a web appointment then you arrive at the store and walk-in’s are taken as well as appointments. A waste of time. I purchased a new phone but my bank flagged it as a potential fraud. Of course I couldn’t contact the store. I went back to the store but was unable to resolve the problem. I was given a customer service call number. I called and the auto system gave me a link that didn’t resolve the problem and offered for $10 an agent could help. I just canceled my order. Looking for a better company to offer real customer service.
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November 2023 by Keith McCann
Very helpful staff. Longer wait than expected. Felt a little rushed.
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November 2023 by Andrew Z.
Went into the store with a complex ask, no time, and some technical issues. The staff was amazing and helped solve all my issues and got it all done quickly. They made sure I was getting the best deals as well as helping me get all the paperwork in order. I would recommend this location any day of the week. Friendly, knowledgeable, and efficient associates make this place great. Will be coming back here for all my mobile needs.
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November 2023 by Frank B.
You can't call the store it has no telephone! Wow! It's by web appointments but walk ins are taken any time. What a waste of time! My payment for a new phone was blocked as a potential fraud. The trick is you can't contact them! I had to walk in without resolution. I just canceled my new phone order. Looking for a better company to handle simple customer service stuff!
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October 2023 by Byron Ayala
Horrible service
