-
September 2024 by Mindy Yip
I recently had the pleasure of working with Prakash Poudel at Tri Counties Bank, and I cannot recommend him highly enough. From our very first interaction, it was clear that he genuinely cares about his clients.
Prakash Poudel goes above and beyond to ensure that all my banking needs are met. He is incredibly knowledgeable, always ready to answer my questions and provide insights that have helped me make informed decisions.
What truly sets Prakash Poudel apart is his dedication to customer service. He is not only professional but also warm and approachable, making each visit a pleasant experience. He takes the time to understand my goals and tailor solutions to fit my needs, which I greatly appreciate.
In a world where great customer service can sometimes feel rare, Prakash Poudel shines as a true example of what it means to go the extra mile. If you’re looking for a banker who works hard and puts clients first, I highly recommend reaching out to Prakash Poudel!
Thank you, Prakash Poudel, for all your hard work and dedication!
Mindy Yip
-
August 2024 by Rolanda Liddawi
Prakash was so knowledgeable and helpful. He explained everything so thoroughly and made me feel comfortable with understanding what he was doing. I highly recommend him as your personal banker. His guidance was much needed today.
-
May 2023 by Theresa Pokorny
Love TRI Co Bank ❣️
-
September 2022 by ashnil prasad
Awesome staff. Treats you very well. Always welcomed
-
February 2022 by Zak E.
I have always had such a great experience with this location. Always friendly and helpful and I get a great person to person interaction that doesn't feel too corporate. today Matt went above and beyond for me to help resolve a banking issue I had and it really made my day. Thanks for taking the time and being awesome Matt! I greatly appreciate it
-
December 2021 by Diana T.
This bank has a badly ran Fraud investigation unit. They offer very little protection. I have used them for 20 years and some company ran a bunch of fraudulent orders up on my debit card and they would not help. They would not reverse the charges or anything.. Better off going to Wells Fargo or Bank of America. They offer great fraud protection and online ordering protection... I am closing my Business account and my savings account along with my husband and going to B of A.
-
August 2020 by Lisa L.
I have been with TCBK since 2010 and I will go to no other bank as long as they are up and running. That having been said, I made a deposit in the bank yesterday and today when I checked my online banking, the deposit had disappeared! More frantic than I would have been were this not the times of COVID 19 and unemployment, I called the bank's main line and was lucky enough to get customer service representative Jessica. She went through everything with me, calmed my frayed nerves, and explained how sometimes deposits don't get credited right away due needing to be received by two different departments. She confirmed my receipt of deposit from the day before and assured me it would be righted. When I checked an hour later my deposit was back and 45 minutes later, Jessica called in to make sure I knew the problem had been corrected. Great Job TBCK and Great Job Jessica!
-
March 2020 by David J.
Nia, the branch manager for Roseville Tri-Counties is amazing in every way. She goes above and beyond for everyone. My experience with this branch has always been filled with competence, efficiency, and most of all compassionate service. My highest praise and thanks for TCBK Roseville.
-
November 2019 by Justin German
Everyone is very nice, and acts professional. Great staff, and all around good people.
-
November 2019 by Malali Ghafari
They have excellent customer service
-
November 2019 by TopShelf Agronomy
The world would be a better place if we had more people like Mr Samaniego. Went in today with a problem and he as so well spoken and helpful I had to go online and give him some praise! Thank you soo much for your help it was an absolute pleasure doing business with you. I will be closing my bank of america account and opening with tri cou ties after my expierence today. Good to know there is still good honest hard working people that care about customers.
-
October 2019 by Renee V.
The tellers are super helpful, friendly, and nice. I like going to this bank because they put a smile on my face because going to the bank is not always a fun thing to do. Thanks gang for being courteous, and kind and most of all cheerful!
-
October 2018 by Mike M.
This morning I visited Tri Counties Bank on Pleasant Grove in Roseville for a specific purpose related to budgeting. Jasneil actively listened to my situation, explained the options offered by Tri Counties, and at my request, offered his recommendation. Just what I was looking for. Tri Counties on Pleasant Grove (Roseville, CA) is professional, exceedingly knowledgeable, and friendly/kind. If you are looking for a bank, I recommend Tri Counties Bank. A special shout out to Kristian for bringing me a cup of coffee in a complimentary Tri Counties mug. I also really appreciate AaJay for his professionalism and prompt service.
-
October 2018 by Dolly C (Dolly)
They *really* need to water their potted plants outside their entrance!
-
October 2018 by Linda H.
This review is for the Tri Counties location at 3700 Douglas Blvd., Roseville. I have been a customer for years. I needed help with a money transfer to get a man some needed medication. I had help from several employees but over the top help from Vincent the Branch Manager and Janelle Senior Banker Business Development. We worked through the situation, one that was not common, with their extra help and guidance, were able to get the very needed funds transferred. The kind of bank customer service you did not think existed any more still does at Tri Counties Bank. I can't thank you enough Vincent and Janelle for coming through when it was a very real emergency.
