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April 2024 by Michael St. Denis
The young man that helped me was great, and the guy in charge was great as well. Did everything super fast and got me what I needed. Rented a truck to take a bunch of lumber home, and they held the truck for me while I shopped. Great service and nice professional people
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January 2024 by Jeff Dahl
Multiple issues and won’t be renting from here again.1. Rental guy was a total jerk at pick up and return. Horrible customer service.2. Trailer came detached from our truck when removing the equipment at our house!! Worker clearly didn’t hook up the trailer properly and we’re lucky it didn’t come detached going down I-80.3. When asked for a quick tutorial on how to use the equipment, the worker said to just “look at YouTube” and was dismissive. Safety definitely not a priority here.4. They started the 4 hour rental time almost 45 minutes before we could even drive out of the parking lot and then had the gall to charge us an extra hour on the rental when we returned it “late”. Wouldn’t have been over 4 hours if the worker wasn’t so chatty about nonsense and could actually do his job.Next time I’ll just go to a local shop to rent.
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December 2023 by James D.
Asked this lady with black hair and glasses in the paint isle where I could exchange something and she gave me the most attitude ever like I was supposed to know where to go. Even laughed when I walked away after saying thank you. Luckily customer service section had nicer individuals.
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November 2023 by Leah H.
This store has the absolute worst customer service I have ever seen!! Yesterday my Husband called about a saw he needed to finish a big project, he was told they had the saw and would have it up front for me to pick up, great.....so we thought! When I arrived I was told by the manager that yes they had the saw, but couldn't sell it to me because it was packed/saved for Black Friday. I explained that we were told it was available, "sorry" was his response. Went to Lowe's and purchased the saw. Today I was sent back for more supplies, I had a picture of what was needed. Unfortunately I'm more of a Hobby Lobby kinda gal, definitely not Home Depot, I don't know where anything is or where to even find it, thus I am at the mercy the employees to assist me. After asking and showing the picture of what I need to 5 different men working, I was pointed to the general direction each time, each one was too lazy to actually walk their a$$ over and show me personally! One "Gentleman" told me it might be on top, I asked can I even reach it, he replied "probably not", then walked off!! I even interrupted a on floor meeting of at least 10 employees/manager for help and was told "there should be someone on the floor to assist you"...yeah right! I was near tears with frustration and anger! Finally I demanded to be walked over to the product I needed, yes I should've done this with lazy a$$ #1! Bottom line, if you are a woman in need of assistance at this Home Depot, save your time and just go someplace else!!
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October 2023 by David S.
Don't ask staff for help finding something unless you enjoy being sent on a wild goose chase. Unfortunately my phone was dead and the first 4 people I asked sent me to the wrong place when I asked for help finding an "aluminum worm bench." The fifth guy simply put the words into his phone and it was the first hit. How can so many people be untrained, uninformed, and unhelpful?
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October 2023 by harmesh s.
Plenty of parking. Cashier saved me some money in sharing buying four HAVAC filters instead of just one cause you'd get 50% off! Appreciated that ! Had some help finding things. Restroom was clean. I'm sure that's hard to do sometimes when it's packed with people.
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October 2023 by Langston R.
Today Cathy( supervisor) along with her racist pal in the picture decided to be blatantly rude and disrespectful. As I calmly tried talking with the both of them on separate occasions I was told I could not shop there because I LOOKED up to no good. My gf and I were again another instance of racism in this country. Stay away from this Home Depot the people here are disrespectful and flat out bad people. Home Depot hires a lot of older white ppl as well as other races but these two are examples of boomers. I mean this not in a negative way but simple facts.
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September 2023 by Nathan C.
Waited 45 minutes to talk to a manager Store associate did not have any idea on how to help me .and also been on the phone with them but no one picked up.not a very good experience this time
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September 2023 by Inderjit S.
I could give it a zero if I can. Repeatedly poor customer service by one particular employee at paint department . she has no patience to listen to me when I need help
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May 2023 by Sanita P.
This store is horrible with customer service and supervisor or manager on duty has no customer service skills. Do not use this store. Go down street to Lowe's.
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April 2023 by Angelika V.
We had the absolute worse experience. We placed an order on line for delivery and partial pick up. We ended up having to pick up items in Antelope. We tried to return one item in Folsom and waited over an hour while they tried to get me a credit..It was a big item that I was returning, I ended up leaving it at the store...it's been a day and they still have not figured out how to credit my account. Very frustrating.
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March 2023 by Shawn J.
They sell lumber and hardware and stuff. One of the things they sell are the lattice panels for your garden. They have several styles that I would assume have different price points, but I have to make that assumption because little in the garden area is marked. So I asked an employee for help and after 15 minutes of her work, she could not find the price of them either. So I guess they don't want to sell them to us. Good thing there's the big blue place next-door.
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February 2023 by Nelson C.
Been going here since it opened. Staff is pissed off, moody, rude but not on all occasions. Place is dirty. Not well maintained even the bathrooms are bad.Store manager does not want to hear about issues. Just shrugs them off.Still have the rat problem in the store. Two or three greeted me went I entered the store through the garden area. Couple of them had durags and leather jackets with fingerless gloves. The other had a skull and crossbones tattoo on his neck...Gangsters!!Used to be a great store when they opened....those days are gone.
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February 2023 by Lou H.
Had to use self checkout as there were no cashiers working, this is a high volume store and no cashiers?, anyhow I want to thank the guy in lumber who was friendly and helpful in finding the lumber I was there to get and for cutting some of it down for easy transport. However much of my annoyance lies on Crystal, the self check person. She was rude and unapologetic about her rudeness saying that there was a shortage of people working. This is understandable however she could have been more helpful. We were also trying to split our purchase between two accounts, neither of which has been used in a while, so that there would be a balance on both cards keeping our accounts current. When we asked her to help us with this she proceeded to rapid press screen buttons and in the end the entire purchase went on only one card. No apologies either for her mistake. We had to go get something just to put on the other card. Needless to say we won't be back to that store any time soon.
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February 2023 by Evan B.
wouldn't return broken milwaukee vacuum or even give store credit. just lost a big spending customer