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March 2024 by Betsey C.
We stopped by looking for an office chair for my husband who is 6'6 and needs a supportive chair. The salesman took his information and said he would look into some options and get back to him. My husband followed up and sent an email with the specs for the chair he has at his office that is comfortable. No follow up suggestions or options came after though, which was disappointing. While we were there they happened to have the Herman Milker chair I had been eyeing on sale for $550 and I bought it - so he got an easy sale- guess that was enough. Not sure I would go back though.
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March 2024 by R R.
I e-mailed this store this morning at the e-mail address right on their website so I could include a picture of the lateral filing cabinet style I was looking to find/buy used and to see if they had anything like that in stock. No response. What is the point of having your e-mail address on your website if you don't respond to it? No sale. No future business. No more recommendations to friends. (And that includes the office chair I was going to check out when I drove the 80 minutes to the store to look for a filing cabinet as well.) That's a hell of a way to do business, guys. And don't bother responding with some sad story. I'm not taking this review down. Consequences. Deal with it.
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January 2024 by Andrea C.
I bought a variable height desk and herman miller chair back in October and absolutely love them. Today I had to call Tom because my desk was having issues. I was waiting on a call back, but instead, within a few hours, Jose was at my door and fixed my desk in no time, even gave me a quick tutorial in case I have the same issue again. Thank you!! If I could give more than 5 stars I would. Their customer service is unmatched!
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October 2023 by Marc Naseth
Connor was very friendly and helpful. Answered all of my questions and provided useful recommendations. Needed a different size and he was willing to add me to a call list even. Super appreciate the customer service.
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June 2023 by Ralph Berumen
Tom has excellent customer service!!! His store was actually closed and called and he picked up and said he’d come to the store and let me sit on chairs so I can make a decision. He gave me no pressure and didn’t make me feel like he was pushing any specific product. In fact, he recommended a chair that was cheaper than the one I was specifically looking for. The chairs that I were looking at all looked like they were in excellent condition and his prices were by far better than any that I found online. Definitely recommend Tom’s furniture if you are looking for some high end chairs
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March 2023 by Tim D.
Bought a bunch of new office furniture through Tom's. Great deal and quality customer service. Will come back again.
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March 2023 by Autum C.
Up until around a year or so ago, I had only drove passed this store. It doesn't look like much when you look from the outside in but going in its a lot bigger than it looks. The workers inside are very attending to any questions or concerns you have about anything. Their selection of office chairs are the biggest I have seen ever. They have a nice selection of office desks and meeting tables too which is nice if you are in a pinch for a desk. I recommend this store to anyone even thinking about making some updates to your business or home office.
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February 2023 by Brian P.
Great guys to do business with!I bought an office chair from them last week. After a few days of sitting in the chair at home, I noticed two fairly minor issues. Tom took the chair back no questions asked, and swapped me into a new chair. Super appreciative.
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August 2022 by Stephanie R.
I can't tell you how happy I am with this place! I went in earlier today with the intention of buying a new desk chair. I found the chair and a stand up desk. From the second I walked in (I was greeted right away), I knew I was at the right place. The owner and one of his sons were super helpful with helping me find what I needed. I had the the items delivered and I kid you not, they were able to deliver it just under an hour ago! I'm not saying they can always deliver that quick but I am thrilled they did! I will be recommending this place to anyone and everyone who needs office furniture.
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August 2022 by Jeff S.
I purchased some furniture for a new office furniture from Tom and his team. They were amazing to work with. They went the extra mile delivering the furniture and helping me set up on a Saturday. He bought some of the furniture I didn't need any longer. I highly recommend using them!
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February 2022 by Jacob Summers
I didn't actually end up buying anything here because I had a unique situation and couldn't find exactly what I needed (in fact still haven't since it might not even exist), however I did speak to Tom on the phone and go in to the store and he was EXTREMELY nice and helpful, and there was a good assortment of furniture to browse. So I just wanted to leave this review that even though I didn't buy anything, my experience was excellent.
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November 2021 by scott
Tom is very helpful. Very respectful. The best office furniture. Tom is easy to talk to. Good prices. I'll get everything here. Absolutely. It's worth driving from Sacramento to Roseville for the service he provides.
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October 2021 by LeMoine Bond Realty Counsel
Inflexible....no exchanges...arrogant...and single sided...take it or leave it attitude..." the terms are printed on the receipt.....you were in twice, sat in the chair.".[so baby you bought it!]..no exchange!...(for me- not discount, but discomfort..a bad $chair DEAL..!)...VERY NICE HOCKEY FANS. BUT WHAT YOU Buy is from a small biz with total independence...No courtesy of true ustomer product satisfaction in purchasing...merchandizing philosophy..
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June 2021 by Colleen M.
This store is a gift to Roseville and Placer County area! Huge selection of high end office chairs and furniture! Great prices! Tom knows his stuff! We visited 2 days ago and purchased 2 top notch office chairs for our home at about 1/2 price! Very convenient on Vernon Street in Old Town Roseville!
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May 2021 by Paul D.
Great product and customer service. I came in looking for a desk and shelving solution for my office. Tom showed me all the options and we were able to come to a solution very quickly. I was going back-and-forth between two different finishes on the furniture. I thought I had told Tom one thing, but all my paperwork and his recollection was another. So, on the day of installation (which was a bargain, by the way - and only a few days later) I saw what the installers brought in and thought 'Oh, no!'. I immediately called Tom and he checked the invoice. They were bringing in the correct thing according to the paperwork, but it isn't what I thought it would be. Tom didn't even hesitate for an instant. He told me, "I just want you to be happy". He had the installers load everything back in the truck, drive it to the warehouse on the other side of Sacramento, and drive back and do the installation the same day at no extra charge. Amazing customer service! I'm super happy with the unit. It's very durable and solid feeling, and looks great. I couldn't be happier.
